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Why can I not see signal strength for some APs in Nebula?
Hi, I am only able to see the signal strength for some of the NWA1123 access points that are listed on the client list in Nebula. The ones that don't show the signal strength are slightly older and on another site. Is this an issue with the hardware or do I need to configure Nebula differently?
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Nebula MSP Alerts Broken
I made a change to my alerts and now the alert disappeared from the Nebula MSP panel and I'm unable to save new alerts. I can create a new alert and see it in the panel, but when I click save it just spins and never finishes. When I refresh, the new alert is gone. I think the old alert is still there somewhere as I am…
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Problem Authentication Radius
9 Access point model WAX610D was installed in an office.We decided to run the Radius 802.1x method.We use the WPA Enterprise option with MY RADIUS.When connecting, the user enters the LDAP username and password and an error appears stating that he cannot connect. I looked in the server logs and the following error…
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Nebula and CLI
Hi everyone, I would like to capture packets on CLI of a Nebula connected security appliance. But when requesting the interface status, I do not get the configuration as shown in Nebula. For example, here is how the USG Flex is configured in Nebula : * wan1 : PPPoE (fixed public IP from ISP) * lan1 : 192.168.10.0/24 * lan2…
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Move Devices between organisation - dont work
Hi! I manage two organisations, both are registred with my account.When selecting the AP which should be moved to the other Organisation, i get a blank form within select Organisations. Whats wrong? The other bug is, even when i remove the AP from my Organisation, I cant register it on the new one, because system promts…
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Zyxel NWA50AX wireless lan and Guest network
Im trying to setup a guest network with NWA50AX, but when i scan for wifi networks, it doesn't show the guest network. Im able to see the normal zyxel SSID. If i disable the guest network option, then i can see SSID again. Please advise me.
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Setting up Nebula CC > PRTG
Hello, we are looking to adding some of the widget data from the Nebula CC system onto our PRTG system, is anyone aware of a guide on how to setup or how to locate the MIB files.
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Moving Switches Between Organizations (Preventing)
I have been using a test organization, with a couple of Zyxel switches added. I have now gone to remove the switches from the test org and move to the live org. It looks as though I can remove the switch from one org to the other (using the AP and QR code) without any authority. This concerns me that anyone with the QR…
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Will APs from other companies work with multiple SSIDs configured in nebula?
We have APs from other companies (TP Link, Netgear) lying around. Will they work with the multiple SSIDs from zyxel? And if they don't, can I just configure them to work with atleast one of them? Thanks
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NWA210AX - How access web interface???
I just purchased my first Zyxel product, NWA210AX to see if I like it compared to the UniFi stuff. I plugged it into my switch and it connected to the net. I was able to connect to it via the Android Nebula app but when I type it's IP and try to login via a browser on the LAN the default user/pass of admin/1234 doesn't…
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Correct german mistyped word "Vouchersettings" (wrong: Vocuhereinstellungen)
As seen below on Location -> Monitor -> Vouchers - the link to the vouchersettings is mistyped in German translation. When clicked on the link, you could see the error also in the header in the picture above (Vocuhereinstellungen instead of Vouchereinstellungen)
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USG FLEX 100- Enable in Nebula SNMP -PRTG software
Hello, I have a customer which is trying a USGFLEX 100 in Nebula. He is asking me if it is possible to monitor in PRTG software the use of USGFLEX ports . I did not see in the Nebula manual how to do so, please could you send me any information about it? How can i do to make it work?
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Can't see the name of the port in the mobile app
In the previous version of the mobile app I can see the names of the ports and now there is no such ability.
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Notice Change of USG/NSG Series License Pack
Zyxel is committed to continuously enhance our products and services for the most advanced features for customers. To support field devices continuing IDP and App Patrol service while migrating to new bundled licenses, since Nov, 1, IDP and App patrol service would be offered for free till Dec, 31, 2022, a few notes for…
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Bandwidth control
when my site used to Pro Pack, I have open Bandwidth control for the port in the switch, but now My site is no more use to Pro Pack , I can't disable for Bandwidth Control Port. can help me check
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GS1920-8HP adjust PoE schedule in Nebula App
Hello, I am using GS1920-8HP to power my WIFI access points. By use of Nebula App previous release I configured the PoE schedule. Now the latest Nebula App in iPhone SE does not offer the option anymore to change the PoE schedule setting. How can I access the PoE schedule settings for GS1920-8HP? best regards Tobias
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NAP102 keeps loosing WIFI connection to all clients
Multiple times per day I see my Google Nest and HEOS speaker simultanouosly flash up that they lost WIFI tot my NAP102. When I check the Nebula app I see that no clients are connected anymore (while 6 devices are within 3 meters of my accesspoint). Some have then swiched over to another NAP102 but others can't connect at…
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FIOS blocks vpn
We have a NSG200 in our office and a NSG50 in a remote location. A VPN between them hides our RDP port. After upgrading the remote location to FIOS, we could no longer access the remote desktop server. It works properly when the FIOS router is bypassed. Is this an issue of telling Verizon which ports to open in the router,…
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USG20-VPN and Nebula?
Hi all! Have updated to a couple of USG20-VPN to V5.10(ABAQ.0) / 2021-09-24 01:10:21 to se how they do in nebula but there is no way to get the in Nebula mode goes straight to premises mode. What have i missed? If I do a reset they will just go to Premises mode. boot from other firmware premises mode. Any thoughts? All the…
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Why NWA55AXE does not have LED?
The NWA55AXE is designed for outdoor use. For the AP’s LED indicator to be used in the outdoor settings, it will need
extra materials to maintain the IP55 rating and since it is rarely used in
outdoor devices and equipment in the real-world; thus, for the resources
conservation purpose, the NWA55AXE is designed without a…