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Cancel account
How do I cancel My Zyxel cloud account ? Anna
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2 SCR50 AXE in the same organization different sites / license?
hi, I will be adding a second SCR50 AXE device to the same organization but to a different site, therefore will have a second trial license. will the trial license be extended also for the first device? when I purchase a license it it valid for both devices? or its only valid for one device?
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License question
I have two active licenses: UTM security pack with 38 days remaining, Nebula Pro pack with 9 days remaining. I have queued up (and currently showing deferred) the gold security pack. My question is when does the gold security pack (which I believes includes the Nebula pro pack license) go active? Is that in 9 days or 38…
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How do I renew Licenses?
I navigate thru the UI for renew licenses, not able to renew at all.
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Rinnovo licenze Firewall serie Atp
Buongiorno, ho necessità di rinnovare i servizi di protezione dedicati a Firewall Atp100/200, posso attivarli attraverso il vostro portale? o devo passare attraverso un rivenditore es. esprinet? In entrambi i casi quali sono le procedure per effettuare il rinnovo delle licenze? Grazie per il vostro urgente riscontro.
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USG FLEX 100 andboxing, IPS, Anti-malware, etc.. License?
Hi, I just want it to be 100% clear to medo I need to buy anything extra? like licenses in order to activate the Zyxel USG Flex 100 ? or all I need to do is just register the device and automatically all the services will be activated? can someone please explain??— its not very clear!
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DELETE my Account
Dear Zyxel Support Team, I hope this message finds you well. I am writing to request the deletion of my account associated with the email address [Your Email Address]. For personal and privacy reasons, I have decided to discontinue the use of your services and would like my account and all associated data to be permanently…
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UTM licence already renewed but still receiving reminder from Zyxel
We've renewed our UTM licence pack app. two weeks ago via MyZyxel and the USG Flex 700 is showing the new expiration date in one year (2025). All seems to be ok. But Zyxel is still sending renewal reminder emails to us and MyZyxel is also still showing the expiration of the licence for today. Anything is not syncing…
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Vorrei cancellare il mio account a nebula?
Vorrei cancellare il mio account a nebula? Giovanni
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myZyxel dashboard unlink device
How can i unlink an ATP firewall from my account? Firewall is sold. /Tony
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Zyxel Flex 200 - availablity
Wondering when the subject model is going to be available. Amazon is out of stock. ZyxelGuard isn't on their game. Non on your webstore. Regards, Bret
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Remove devices from myZyxel portal
Hi, I have 3 old NWA1123ACv2 without QR code at the back and I need to migrate them to a different account but it pops up the attached error. I can see the 3 devices in but there seems to be no way to remove them from my accout.
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how to reuse SecuExtender IPSec VPN Client license key
Hi, I bought some years ago some windows licenses for SecuExtender IPSec VPN Client license key. I would like to know if it possible to reuse the license on a different PC becuase the original one has been dismissed. I would also like to know if there is a way to understand which license has been used, and which one has…
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Visio Shapes
Hallo Wo finde ich Visio Shapes für Zyxel Switch und Firewall? Danke Martin
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USG Flex 500H Licensure
I am currently looking to upgrade from the USG Flex 700 to the USG Flex 500H, and I have a few questions: Will my current gold license pack (about 14 months left) be tranferrable to the USG Flex 500H (I do not want to lose all that money I spent on the Flex 700 license pack) Is there a trade-in program? My USG Flex 700 is…
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Invalid License
The trial version was working perfectly until the end. I bought a license for ZyWALL SecuExtender but I have this message "The license key entered was invalid. Please check the name, email address, and license key and try again." I tried what I saw on some instructions to download the SecuExtender VPN Client, i put my…
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Right License Update for USG Flex 700?
Our new USG Flex 700 is in place for nearly one year and we have to update the service licenses soon. For our old USG 110 we finally knew the right license codes to purchase. But now the game is starting again to choose the right one. The auto update functionality in MyZyxel Marketplace is still not acceptable for us since…
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Remove Device from MyZyxel portal
Hello, I want to remove a device whose license period has already expired from our myZyxel. Why is it, that I cannot do it, without your interference? Please tell me the way to do so. Thanks, XaV
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License status deferred
Hello all, Happy New Year! We recently bought two USG Flex (200 and 500) together with the 3yr Gold Security licenses. We assigned the licenses to the devices, but for both of them Nebula shows the initial licenses (Nebula Professional and UTM Security) with an expiration date Jan 6 (tomorrow) and the Gold Security Pack as…
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Delete request
Good evening, Please send me the link to delete my yxel Account. I am not using zyxel anymore. Best regards,
