Multy M1 WSM20 AX1800 - satellite slow internet

Bob320

Hi,

I have 3x M1 mesh devices named and configured as follows:

Router - This is the "Main" device connected with an ethernet cable directly to my NR5103 internet router.

Squidge - a satellite router in a bedroom, connected via wireless to the Router. Backhaul reports "perfect"

Lounge - another satellite connected via powerline adapters to the "Main Router"

My issue is that the Lounge device offers a very slow connection to the internet in comparison to the other 2 devices, despite it being hardwired (I have also tried it wireless with the same results).

The results of the speed test (shown below) report that the Lounge device can pass data back and forth from the main router at 750mb and the main router can connect to the internet at over 300mb. However the Lounge device will only connect to the internet at around 50mb.

In an effort to troubleshoot, I have swapped the Squidge and Lounge routers over and the issue appears to stay at the lounge location, indicating that it is the location at fault rather than the device.

What can I do to resolve the issue here?

Thanks

Zyxel_Kay

Hi @Bob320

To gain a better understanding of your setup and the problem, could you please provide the following details:

1. Are there any other client devices connected to your NR5103 router or any of your Multy M1 devices during the speed test on the Multy APP?
2. How is your Lounge_M1 connected to the Router_M1? Please ensure that the Ethernet backhaul is connected to the Lounge_M1's WAN port. For step-by-step guidance on how to install an M1 satellite, you can refer to this article:
   https://community.zyxel.com/en/discussion/13714/how-to-install-the-satellite-on-multy-m1-and-check-the-mesh-status

Additionally, conducting the following tests will assist us in diagnosing the issue more accurately:

1. Test the speed between clients under the same subnet on Lounge_M1. You can follow the instructions provided in this article:
   https://community.zyxel.com/en/discussion/15255/how-to-check-the-performance-of-the-device
2. Perform a speed test from LAN to WAN. Use a client device connected to Lounge_M1 to conduct a speed test using a 3rd party speed test tool, ex: Speedtest by Ookla .