(Chrome)Cast Problems with Zyxel NWA50AX Pro and NR7101

13

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  • Zyxel_Nami
    Zyxel_Nami Posts: 414  Zyxel Employee
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    Hello @emreoez

    Following the remote session, we've been able to reproduce the issue and are actively investigating its root cause. We'll provide you with feedback as soon as we have more information.

    Thank you for your cooperation

    Zyxel Nami

  • Zyxel_Nami
    Zyxel_Nami Posts: 414  Zyxel Employee
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    edited December 2023

    Hello @emreoez

    We have identified a solution to the issue and would like to schedule a remote session for your AP "Keller" firstly. Please let us know your preferred time.

    During the session, we will downgrade and then upgrade the firmware. Please be aware that the AP won't provide service during this process.

    After the upgrade, we kindly request your assistance in performing a ping test between different devices to ensure they can all communicate successfully.

    Thank you for your cooperation

    Zyxel Nami

  • emreoez
    emreoez Posts: 20  Freshman Member
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    Remote Teamviewer Session? If yes, Thursday the 7th of December, from 2 to 3 PM GMT+8 would be able.

    If you want to downgrade and upgrade the firmware remotely without a Teamviewer Session, you can do it right now for the rest of the day.

  • Zyxel_Nami
    Zyxel_Nami Posts: 414  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited December 2023

    Hello @emreoez

    We've successfully downgraded the AP "Keller." Could you please perform a ping test between two wireless clients and provide the results?

    If they can ping each other, please proceed to upgrade to the latest firmware via Nebula, and repeat the ping test.

    Or please let us know if you would like us to upgrade it tomorrow morning (around 9AM to 12PM, GMT+8).

    Based on our local tests, this should resolve the issue.

    Thank you for your cooperation.

    Zyxel Nami

  • emreoez
    emreoez Posts: 20  Freshman Member
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  • Zyxel_Nami
    Zyxel_Nami Posts: 414  Zyxel Employee
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    Hi @emreoez

    Please press the reset button (about 10 seconds) on two APs to let them reload the settings on NCC.

    After that, please perform the ping test and tell us the result.

    Thanks again for your cooperation.

    Zyxel Nami

  • emreoez
    emreoez Posts: 20  Freshman Member
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  • Zyxel_Nami
    Zyxel_Nami Posts: 414  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited December 2023

    Hi @emreoez

    Tomorrow morning (about 8 AM - 12 PM, GMT+8), we would like to implement a test on your Nebula Site, and the WiFi service might experience temporary interruptions during this period.

    After that, please help to perform a ping test and let us know. If it is unsuccessful, we would like to go with a TeamViewer remote session tomorrow afternoon (from 2 PM to 3 PM, GMT+8).

    During the TeamViewer session, to ensure a stable connection during the session, we kindly request your assistance in preparing two laptops that are not only connected via Wi-Fi but also connected to the switch via wired connections, as illustrated below.

    Appreciate your prompt support.

    Zyxel Nami

  • emreoez
    emreoez Posts: 20  Freshman Member
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    I will try between 1 and 2 PM and send you Teamviewer if still not solved.

  • Zyxel_Nami
    Zyxel_Nami Posts: 414  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @emreoez

    Please help to press the RESET button on two APs, and wait for them to reload the configuration on Nebula before the ping tests.

    If the ping fails, we will proceed with the TeamViewer session.

    Thank you

    Zyxel Nami

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