FWA710 - How to get 5G

Makidoja

Hi All

I've just purchased a FWA710 to try and improve my internet access in a rural location.

There is a cell mast about 4km across the fields that has 5G, or at least my Samsung S20 reports a 5G connection whilst standing in my front yard, driving to the mast location I get full signal strength and 5G with good speeds.

Using the FWA710 I only ever get 4G connection even though the FWA710 is 8M up facing the cell mast.

What am I missing?

Can I force the 5G?

Are there tools / apps to use to get the 5G cell information and do I need to enter this in the FWA710?

TIA

Mak

Zyxel_Kay

Hi @Makidoja

If you're experiencing issues with your 5G connection, refer to the steps outlined in this FAQ article:

https://community.zyxel.com/en/discussion/20541/mobile-router-steps-to-follow-if-5g-connection-is-not-available

If the issue persists after following the provided steps, we'd help to conduct a further investigation. Here are two options for additional assistance:

1. If your mobile router is in Nebula cloud mode, please enable Zyxel support on Nebula and provide us your org/site name.
2. If you are managing the mobile router in standalone mode, we'd be pleased to arrange a remote session with you. Details regarding the remote session arrangement can be discussed later.

Zyxel_Kay

Hi @Makidoja

If you're experiencing issues with your 5G connection, refer to the steps outlined in this FAQ article:

https://community.zyxel.com/en/discussion/20541/mobile-router-steps-to-follow-if-5g-connection-is-not-available

If the issue persists after following the provided steps, we'd help to conduct a further investigation. Here are two options for additional assistance:

1. If your mobile router is in Nebula cloud mode, please enable Zyxel support on Nebula and provide us your org/site name.
2. If you are managing the mobile router in standalone mode, we'd be pleased to arrange a remote session with you. Details regarding the remote session arrangement can be discussed later.