Connection problems - FWA510 5G router

Zyxel_Judy

Dear Jakob,

We have scheduled the remote session for February 2nd at 10 AM CET. Please ensure that your laptop screen is unlocked prior to this time.

Additionally, we have already obtained your TeamViewer credentials and have removed them from your post as a precautionary measure to enhance security for you. It is preferable to send this type of information through a private message.

MeXXor

https://community.zyxel.com/en/discussion/comment/61581#Comment_61581

I having the same problem. FWA510 5G router and Tele2.
No internet. What was the solution?

JvD

Sorry to hear. No solution was found, after a number of iterations with remote sessions I gave up and sent back the router to the retailer. They sent me a new router, which I will return and get my money back. I got another router which worked with Tele2 immediately.

Very unfortunate - the Zyxel router worked fine with Halebop/Telia.

Zyxel_Judy

Hi @MeXXor ,

In case there is no 5G connection with your 5G mobile router and Tele2 SIM, consider the following steps in this FAQ:

https://community.zyxel.com/en/discussion/20541/mobile-router-steps-to-follow-if-5g-connection-is-not-available

If you've followed the above recommendation and the issue persists, please enable Zyxel support.

Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

We might need to conduct a remote session to collect necessary logs and further investigate the issue. Let's discuss and schedule the details of this remote session at a time that suits you best if needed.