change channel on multy x

Chanter

how do i change output channel on multy x?
Thanks


#MultyX_Feb_2020

Hanamichi

Here is the FAQ.
https://homeforum.zyxel.com/discussion/142/can-i-manually-adjust-wifi-channel-through-the-multy-app/p1?new=1

brinkie

The FAQ basically tells you you're faqd...

WiFi channel can't be selected manually.

Multy X automatically chooses the best WiFi channel for the user during booting or when the WiFi configuration is changed. It selects the fastest channel and gives your WiFi clients the smoothest ride they deserve.

While this is a plug and play solution which will probably work for most people, in my case it's just stuck on 2.4 GHz channel 10, 5 GHz channel 44 and backhaul channel 100 (also on 5 GHz) time and time again, which were exactly the same channels one of the neighbours were using, so we both ended up with bad wifi. A reboot or reconfiguration didn't help. The only solution was to go to my friendly neighbour and ask him to switch channel, because the Multy just can't. It's the only wifi system I have been using which didn't offer manual control, this in combination with the lack of a web interface gives me the feeling the Multy software isn't up to par (especially when compared to the competition). Which is a shame because the hardware looks pretty decent.

mustermark

I have the same problem with my Multy U. It prefers band 2 on 2.4 but there are two other networks at that band. I rebooted the device but nothing chenged so I factory resetted both multies but it was on band 2 again.

2.4 is free after band 7 but it always prefers band 2 somehow, please add manuel channel selection.

Zyxel_Eric

Dear Sir,

We don't have plan to add the Channel selection on the Multy in the future.
Thanks for your understanding.

Best Regards,
Eric

haruntan

I have the very same problem. İt didn't switch channels and use crowded channels.

Zyxel_Jerry

Hi @haruntan,

Multy Plus support changing the 2.4G channel, the other Multy model do not support changing the channel.
Thanks for your understanding.

vzstrict

@Zyxel_Eric @Zyxel_Jerry how can we request new feature to be able to change the channel manually? It's impossible to use Multy X. It can't choose the right channel. I can't tell all my neighbors to reconfigure thier  routers everytime when Multy X choose "wrong" channel.

Zyxel_Jerry

Hi @vzstrict

Multy X supports auto-selection channel, it will scan of the available channels on the frequency range. The channel we selected is based on a wireless environment. If the device often choose a crowded channel, you can try to place the device in other placement.

Or you can consider to buy a Multy Plus, Multy Plus support to change 2.4G channel manually.