NAS 326 findme does not work

rschoner · April 2018

Hi,
New NAS326. Power light, system light and hard drive lights all solid white. LAN light blinking green. The router has seen the NAS326 and assigned an IP Address to it. I can access the NAS326 by using the IP Address. But when I try to use "Find Me" I push the button and nothing happens. I have tried holding the button until it beeps still nothing. I reset the system still nothing. I notice the button I push to "Find Me" is not lit, should it be? I have a working internet connection. Any ideas before I return it?
Thanks, Bob S

#NAS_April

rschoner · April 2018

Hi Again,
I retried with Internet Explorer instead of Firefox and it found me.
Thanks,
Bob

rschoner · April 2018

Hi Again,
I retried with Internet Explorer instead of Firefox and it found me.
Thanks,
Bob

Wiasouda · April 2018

Hi,

Findme is one of way to find the NAS326 and your PC/NB/Mobile should in the same subnet with NAS to make the findme work, but if there is another device in front of your router and make the network as 2 subnet, then I think this feature would not be work normally.

Due now you can access the NAS326 via IP address, I think the NAS can workt normally.

You can try more to check if the NAS326 still abnormal, then you return it.

ibo · May 2018

Hi there,

i have th same problem as described by rschone.

The router has seen the NAS326 and assigned an IP Address to it. I can access the NAS326 by using the IP Address. But when I try to use "Find Me" I push the button and nothing happens. I have tried holding the button until it beeps still nothing. I reset the system still nothing. I notice the button I push to "Find Me" is not lit, should it be? I have a working internet connection. Any ideas?

macosX 10.11.6

Firefox 60 / Safari 11.0.3 / Chrome 66.

Ijnrsi · May 2018

Findme is a way to help people reach access their NAS through LAN, if you want to access your NAS over internet, then you need to configure the port forwarding on your router or use myzxelcloud feature: https://mycloud.zyxel.com/help

ibo · May 2018

Neither the cloud is working. I can't pair the device...
i can access only through int.explorer...

Ijnrsi · May 2018

Did you check your router support UPnP or not? And your NAS should place under main router's LAN, the topology should be like this: Internet-----PPPoE-----router-------NAS326
Besides, you can also check if Myzyxelcloud in NAS web manage page was already paired, then you can unpair it in the page.