NAS 326 findme does not work

24

All Replies

  • ArtMike
    ArtMike Posts: 7  Freshman Member
    edited July 2018
    Same problem. Can not create a pair. I press the button on the NAS and nothing happens. Why do you write a solution to this problem in private messages? Write the answer here! Why should I waste time waiting for your answer?
  • Zyxel_Brian
    Zyxel_Brian Posts: 41  Zyxel Employee
    Since there are many reasons to cause the device pair failed such as the route doesn't support UPnP, configuration error or topology error, and those information would include personal information or need more assistance, therefore, we will send the private message and provide the assistance to the user.

    Also while you got the problem, then you can check following items:
    1. Does router support UPnP?
    2. Does MyZyxelCloud portal find the device?
    3. Does the NAS receive the correct IP address and DNS address?
    4. Do not use NAS's IP as DNS address, try Google DNS or router's gateway to be the DNS in NAS.
    5. Does NAS find the UPnP router and show in the UPnP Port Mapping page?
    6. Is there any device between NAS and router?
    7. Try to unpair device via uppair button in MyZyxelCloud in NAS.
    8. Reinstall MyZyxelCloud APP and try again.

    BRs,
    Brian.


  • ArtMike
    ArtMike Posts: 7  Freshman Member




    Reinstall all - nothing
    Try to use - MAC/PC/IPAD/IPHONE/Opera/Safari/IE/CHROME/FireFox .... shamanic tambourine - nothing....
    p/s - Russian support center does not work (
    p/p/s - sorry for my basic english 
  • ArtMike
    ArtMike Posts: 7  Freshman Member

  • ArtMike
    ArtMike Posts: 7  Freshman Member
    NAS plugin directly to router
  • Zyxel_Brian
    Zyxel_Brian Posts: 41  Zyxel Employee
    edited July 2018

    Please kindly try the following commend via telnet/ssh to your NAS while you at the status(photo)
    NAS326# pidof zyxel_button_checkd | xargs kill -SIGUSR1



    The command is simulating to press the copy/sync button.
    So, if the function works, then the pair process should finish success.

    Best Regards,
    Brian.

  • ArtMike
    ArtMike Posts: 7  Freshman Member
    -sh: NAS326#: not found
    kill: you need to specify whom to kill

  • ArtMike
    ArtMike Posts: 7  Freshman Member
    ~ $ pidof zyxel_button_checkd
    7127
    ~ $ pidof zyxel_button_checkd | xargs kill -SIGUSR1
    kill: can't kill pid 7127: Operation not permitted

  • ArtMike
    ArtMike Posts: 7  Freshman Member
    Any more idea? Or put this box to garbage?
  • Zyxel_Brian
    Zyxel_Brian Posts: 41  Zyxel Employee

    Already sent you a private message, please kindly check your message box.
    Thanks.

    Best Regards,
    Brian.

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