NAS 326 findme does not work

tinkanog · July 2018

Exactly the same problem like ArtMike in a nas520

Zyxel_Brian · July 2018

Hi @tinkanog

May I know do you check the following items:

1. Does router support UPnP?

2. Does MyZyxelCloud portal find the device?

3. Does the NAS receive the correct IP address and DNS address?

4. Do not use NAS's IP as DNS address, try Google DNS or router's gateway to be the DNS in NAS.

5. Does NAS find the UPnP router and show in the UPnP Port Mapping page?

6. Is there any device between NAS and router?

7. Try to unpair device via uppair button in MyZyxelCloud in NAS.

8. Reinstall MyZyxelCloud APP and try again.

And can you share the screenshot of your situation?

Thanks.

Best Regards,

Brian.

tinkanog · July 2018

As you mentioned before to ArtMike in July 9 i followed your instructions to him with out any success and as you can see i can't unpair my device ...

Image: https://us.v-cdn.net/6029482/uploads/editor/9j/j00pdsl7namt.png

Zyxel_Brian · July 2018

Hi @tinkanog

Can your NAS be found by mycloud portal? And NAS can find the UPnP router?

Since the photo you attached is not enough to clarify check myzyxelcloud function is working or not.

And the ArtMike's case, his NAS326 can be found by mycloud portal and router supports UPnP, then NAS can detect the UPnP and show in the web management page.

Best Regards,

Brian.

tinkanog · July 2018

Yep my NAS can be found my cloud portal and can find the UPnP router.
Proof.

Image: https://us.v-cdn.net/6029482/uploads/editor/mf/70u09lvw00n7.png

Image: https://us.v-cdn.net/6029482/uploads/editor/vy/wo1o6xsj9d76.png

tinkanog · July 2018

Sorry for bother after several attempts finally paired thanks again

Zyxel_Brian · July 2018

Hi @tinkanog,

Congratulations, enjoy your MyZyxelCloud.

Best Regards,

Brian.

Sumanta · November 2018

Same problem as everyone above. Tried everything. I have a Zyxel VMG3926-B10A as my router, and NAS326. And I can't pair it to mycloud. The NAS can find uPnP router and shows it in the uPnP Router page.

Finally "NAS326# pidof zyxel_button_checkd | xargs kill -SIGUSR1" worked. You need to set the mycloud service into discovery mode and then you'll be able to see the pid in your NAS. Be in superuser mode ($su) and then run the above command to trigger the button press. The physical button does not work.