I’m connected, the Multy app says I’m Disconnected

Fallas
Fallas Posts: 1
edited February 2020 in Multy WiFi System
After updating the firmware nothing is the same.
App is disconnected but I still have internet.
Yesterday I was able to configured Multy X 1, but when adding the second the App went disconnected.
anyone with the same issue - any ideas how to solve?



#MultyX_Feb_2020

All Replies

  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    Dear Sir,

    We have sent a private message to you via the message box.
    Please check your message box, and help us to clarify your problem.

    BR,
    Eric
  • LaPonce
    LaPonce Posts: 1
    Hello,
    I have the exact problem! Reset doesn’t seem to work. How was problem solved?

  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    Dear Sir,

    Please help to provide the below information for us to clarify your issue.
    1. Was it your first time to install Multy?
    2. Please provide the Mac address of the first Multy, you can check the label at the back of Multy device.
    3. How many Multy do you have?
    4. Can you share your steps of installation? did it happen after the second Multy installed?
    5. Please send feedback on you Multy App, you can do it via Multy App >> Menu >> Send Feedback, we can analyze the log file which attached in the feedback mail.

    Thanks
    Eric

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