Switch ownership

captgoodhope
captgoodhope Posts: 10
First Anniversary
in Nebula
We're switching IT support companies and need to switch ownership of the account. We're using the free version of Nebula. How can I do that?

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,162
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
     Zyxel Employee
    edited September 2021
    Hi @captgoodhope,

    Welcome to Zyxel community!
    You may add your new IT support's account to organization administrator first, and then transfer the organization owner.
    This topic can help you to switch ownership: 

    [Nebula] How to transfer the organization owner to another account?

    Notice: Only organization owner can change owner.

    Hope it helps.

    Melen
  • captgoodhope
    captgoodhope Posts: 10
    First Anniversary
    Don't have the Change owner button.  :)

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,162
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
     Zyxel Employee
    edited September 2021
    Hi @captgoodhope,

    May I know what privilege is the account you use to login to change owner?
    I think that account isn't organization owner.
    Just like I mentioned, only organization owner can change owner.
    You may use owner account to login and you will see the change owner button.
    If there has any concern, please feel free to ask.     =) 

    Melen
  • captgoodhope
    captgoodhope Posts: 10
    First Anniversary
    The owner is our previous IT support company and they're not answering me. I have no contact with them. There has to be a way to change this.
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,162
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
     Zyxel Employee
    Hi @captgoodhope,

    Let me help you change organization owner.
    May you enable Zyxel support and provide your organization name?

    Also need you PM me your new IT support's email, so we can help to switch organization owner.


    Melen
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,162
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
     Zyxel Employee
    Hi @captgoodhope,

    The transfer is done.
    Please check on administrator page.


    Melen
  • captgoodhope
    captgoodhope Posts: 10
    First Anniversary
    Great, thank you very much!

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