Trouble with appleproducts

Tenge
Tenge Posts: 1
in Multy WiFi System
Hi! I have one M1 as a router and one as a satellite.  All works fine but 2 IPhone and 1 macbook disconnects from WiFi every now and then

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Tenge,


    To get more information with your problem, there are some questions that we need to confirm:

    1. Can the Apple devices reconnect after unexpected disconnecting or it totally can’t connect to Multy M1 again?
    2. This situation happens when your Apple devices are already nearby your Multy M1 or they are far away from it?
    3. Have you tried to separate your radio bands into 2 SSIDs and connect your Apple device again?
      To separate your band, you may
       To separate your band, you may uncheck "Keep 2.4G & 5G name the same" and configure them with different name (ex: 2.4G will be xxxxxx_24G ; 5G will be xxxxxx_5G)

    Besides, to replicate your problem, please provide more details about your Apple devices and Multy M1, like: iPhone model, iOS version, Macbook model, macOS version & Multy M1 firmware version.

     

    Kay


    Kay

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