No Internet on Multy M1 satellites

Lapko
Lapko Posts: 4
First Comment
in Multy WiFi System
I am a fresh user of Multy M1 3-pack system. After sucessfull installation on of the Mesh satellites doesn't provide Interent connection.
Could it be a hardware problem?
«1

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,200  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Lapko 

     

    For the first installation for Multy M1 satellites, please refer to the steps outlined in the following post:  
    How to install the satellite on Multy M1 and check the MESH status — Zyxel Community . 

     

    If you encounter any issues or problems during the installation process, please do not hesitate to provide us with screenshots or more detailed feedback so that we can assist you. Thank you. =) 

     

    Kay  

    Kay

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  • Lapko
    Lapko Posts: 4
    First Comment
    Thank you for your advice, but as I mentioned in my post I have successfully set up my Mesh network.
    The problem occurs with only one of the satellites which doesn't provide wifi Internet.



    As you can see both satellites are online but when connected to one of them "Parter" there's no Internet signal.
  • Zyxel_Kay
    Zyxel_Kay Posts: 1,200  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

     

    Based on the screenshot you shared, it appears that the "Parter" satellite's backhaul signal strength is quite low. This is likely causing packet loss in the mesh connection due to the low signal strength. 

     

    To establish a stable mesh connection, we recommend placing the satellite closer to the uplink device. This will help ensure that the backhaul signal is within the "Perfect" range for reliable transmission.  

     

    Kay 

    Kay

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  • Lapko
    Lapko Posts: 4
    First Comment
    Strange! The LED on the satellite is green so it should be working properly.

  • Marstons
    Marstons Posts: 13
    First Comment Friend Collector First Anniversary
    Hello, I have this problem aswell. Intermittently my satellite drops internet, but is still connected to the primary which has internet connection. When I look at backhaul it says my satellite is to close but that is not the case its quite a distance away. Can you help with this intermittent internet loss? Mine is a 2 hub system which was only installed just before Christmas. I am wondering if I have a defective satellite hub. 
  • Lapko
    Lapko Posts: 4
    First Comment
    Mine was returned to the seller.
  • Zyxel_Kay
    Zyxel_Kay Posts: 1,200  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited January 2023

     

    In order to gain a comprehensive understanding of your issue, we kindly request your assistance in providing the following information: 

    1. Could you please provide a detailed description of your satellite installation process and the steps you take to pair your satellite? 

    2. In addition, we would appreciate it if you could share with us information regarding your mesh information(ex: backhaul signal) and network topology, including any connected devices. 

    3. Furthermore, we would like you to know the condition of your satellite, could you please share with us the satellite’s LED status and help us to do some test to determine why the satellite internet connection is failed. Please help us to connect your PC wiredly to satellite as the topology below and try to ping the Router’s and Satellite’s LAN IP address, then feedback to us is the device responding. 

    Thank you for your cooperation and understanding. 


    Kay 

     

    Kay

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  • HoSDo
    HoSDo Posts: 2
    First Comment

    Here another one with similar issue, my satellite is unable to provide internet although in my scenario says the satellite has perfect backhaul. Sent a feedback

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,296  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @HoSDo

    We have received your send feedback, we will contact you via email.

  • Paraveen
    Paraveen Posts: 2
    First Comment

    Same problem... Main router linked to Virgin Media and it keeps dropping internet almost every 7-10 days...

    Absolute nightmare...

    Btw VM router wireless works fine, so it can not be Virgin Media router.

    Oh yes it looses WiFi only, lan connection works absolutely fine.

    No idea what to do,

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