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    • NR7101 - New Installation - Sim Waiting Available

    Posts: 7
    First Comment
    edited January 2024 in Mobile Broadband

    Hi all,

    I am a new user. I have recently installed the NR7101. I have upgraded the firmware but I having issues with the sim card. The system tells me the status of sim is SIM WAITING AVAILABLE. I have tested the sim card and it is working fine. I think it may be related to the DFOTA package but I am unsure. I would welcome any advice. Thanking you in advance.

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    • Posts: 7
      First Comment

      Apologies I meant Waiting Sim Available not Sim Waiting Available

    • Posts: 373  Master Member
      5 Answers First Comment Friend Collector Fourth Anniversary
      edited February 2023 

      Maybe you have to type APN manually?
    • Posts: 7
      First Comment

      Thanks Selberg. I have manually inputted the APN details. I am still getting the same message of Waiting Sim available. I have swapped sim slots but this has not worked either.

      I have also tried to upgrade DFOTA as per this link

      https://support.zyxel.eu/hc/en-us/articles/360021563900-NR7101-Connectivity-issues-and-firmware-fix-for-unsupported-frequency-bands-5G-NSA-B8-N1-

      The system informed the file image of the zip file is not accepted. I have removed the sim card while trying to undertake this upgrade but the same issue still arises.

      If you can provide any assistance it would be gratefully accept.

    • Posts: 373  Master Member
      5 Answers First Comment Friend Collector Fourth Anniversary

      What firmware are you using?

      Module firmware?

    • Posts: 7
      First Comment

      The firmware I am using is 100ABUV7C0. I have tried the following Modem Upgrade SOP;

      • RG502QEAAAR01A04-R11A03 (I tried this one first)
      • RG502QEAAAR11A03-R11A06 (I tried this one second)
      • RG502QEAAAR11A06M4G-R11A07 (I tried this one last)

      I used the zip files for all three but the system would not accept any of them as the correct type of image file.

      I then removed the sim card and tried all three zip files again. This also did not work.

    • Posts: 373  Master Member
      5 Answers First Comment Friend Collector Fourth Anniversary

      What is your module firmware?

    • Posts: 7
      First Comment
      NR7101 Screenshot.png

      It is not clear what the version of the module firmware is being used. It does not appear on the screen (See screenshot)

    • Posts: 373  Master Member
      5 Answers First Comment Friend Collector Fourth Anniversary
      edited March 2023

      Try this an check if there is any changes.

      https://drive.google.com/file/d/1taBfRG1EQJwlHRTftjAJVr67qZPujPVz/view?usp=drivesdk

    • Posts: 7
      First Comment

      Hi there,

      I tried the file and I got the following error.

      image.png
    • Posts: 7
      First Comment

      Hi there,

      I am getting the same error with file.

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