Problems with connecting multy u

I downloaded The app connected multy u with Ethernet cable to wall rj42 and plugged in Power IT turns blue and when i try to create name and password IT says applying tour wifi settings to multy For like 3 mins and Then says "setting failed multy requires reset. And after i do reset IT just says connection Timed Out when i try to connect.
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Hi @Jeppeze
Please initiate a reset of the Multy U device by pressing and holding the reset button using a pin for a duration of 10 seconds. Once completed, release the button. Once the Multy U device has finished resetting and the LED indicator turns blue, proceed with its reinstallation.After Multy U device is reset and the turn LED blue, please reinstall it again.
You can refer to the following steps to set up the Multy U deviceZyxel
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