Nebula Down?

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  • Gardis
    Gardis Posts: 6
    First Anniversary First Comment
    edited May 15
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    Where and how do I change DNS? This also applies to our mobile phones.

  • NordloJan
    NordloJan Posts: 4
    First Comment
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    We were three employees who had issues. PC's, APP and on several locations. I dont think DNS

    We are back online now.

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,881  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @NordloJan,

    Thanks for the update. It is happy to hear you are back online now. I connected the VPN to Norway earlier and successfully accessed Nebula Control Center, and also there was no Nebula incident. So we cannot clarify what issue you encountered.
    Please help to provide more details if you cannot access Nebula Control Center again. Many thanks.

  • Gardis
    Gardis Posts: 6
    First Anniversary First Comment
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    We still have problems. Can we change the DNS in the router instead so it affects all computers in the network?

  • Gardis
    Gardis Posts: 6
    First Anniversary First Comment
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    How is it possible that the DNS affects so that "applications" at the top right of the My Zyxel page are not displayed?

  • JimmyDaun
    JimmyDaun Posts: 1
    First Anniversary First Comment
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    Still problem.. PC, Android app.

  • NordloJan
    NordloJan Posts: 4
    First Comment
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  • NordloJan
    NordloJan Posts: 4
    First Comment
    edited May 15
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    issue back on app. On 4/5g aswell as WiFi

    Have not tried on PC last few hours

  • Andye
    Andye Posts: 10  Freshman Member
    First Anniversary Nebula Gratitude Friend Collector First Comment
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    Hi Melen,

    I'm facing the same issue. I tried 3 DNS Server (OpenDNS, Quad9, Cloudflare) with the same error. only google is working.

    ndreas@andreas-vm-dienst:~$ dig @208.67.222.222 nebula.zyxel.com

    ; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> @208.67.222.222 nebula.zyxel.com
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 47109
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 512
    ;; QUESTION SECTION:
    ;nebula.zyxel.com. IN A

    ;; Query time: 48 msec
    ;; SERVER: 208.67.222.222#53(208.67.222.222) (UDP)
    ;; WHEN: Wed May 15 11:10:50 CEST 2024
    ;; MSG SIZE rcvd: 45

    andreas@andreas-vm-dienst:~$ dig @1.1.1.1 nebula.zyxel.com

    ; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> @1.1.1.1 nebula.zyxel.com
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 44516
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 512
    ;; QUESTION SECTION:
    ;nebula.zyxel.com. IN A

    ;; Query time: 40 msec
    ;; SERVER: 1.1.1.1#53(1.1.1.1) (UDP)
    ;; WHEN: Wed May 15 11:11:00 CEST 2024
    ;; MSG SIZE rcvd: 45

    andreas@andreas-vm-dienst:~$ dig @9.9.9.9 nebula.zyxel.com

    ; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> @9.9.9.9 nebula.zyxel.com
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 46384
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 512
    ;; QUESTION SECTION:
    ;nebula.zyxel.com. IN A

    ;; Query time: 20 msec
    ;; SERVER: 9.9.9.9#53(9.9.9.9) (UDP)
    ;; WHEN: Wed May 15 11:11:27 CEST 2024
    ;; MSG SIZE rcvd: 45

    andreas@andreas-vm-dienst:~$ ^C
    andreas@andreas-vm-dienst:~$ dig @8.8.8.8 nebula.zyxel.com

    ; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> @8.8.8.8 nebula.zyxel.com
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 18541
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1

    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 512
    ;; QUESTION SECTION:
    ;nebula.zyxel.com. IN A

    ;; ANSWER SECTION:
    nebula.zyxel.com. 60 IN A 18.173.187.65
    nebula.zyxel.com. 60 IN A 18.173.187.66
    nebula.zyxel.com. 60 IN A 18.173.187.95
    nebula.zyxel.com. 60 IN A 18.173.187.23

    ;; Query time: 44 msec
    ;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
    ;; WHEN: Wed May 15 11:13:00 CEST 2024
    ;; MSG SIZE rcvd: 109

    andreas@andreas-vm-dienst:~$

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