Replaced SIM card on FWA710 remote installation and Nebula does not connect

DarkMarc · August 5

Hi,

We have just replaced the SIM card on a remote installation of a FWA710 due to switch to another operator with better 5G connectivity. The connectivity locally on that site works fine with the new SIM, but we still cannot reach the FWA710 through the Nebula Control site. It has been listed as "offline" for almost an hour. Any ideas what might be causing this?

Zyxel_Judy · August 6

Hi @DarkMarc ,

You can refer to this article to understand why the FWA710 appears offline on Nebula and find solutions to resolve the issue:

https://community.zyxel.com/en/discussion/20616/mobile-router-understanding-about-nebula-cloud-control-status

If you've followed the above recommendation and the issue persists, please enable Zyxel support.

Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

DarkMarc · August 6

Thank you for your answer. As it turned out, it looks like our new local SIM card was not properly activated. Switching back to the original SIM and resuming the roaming access solved the access issues. The new SIM card now also seems to be properly activated and we will re-try the SIM replacement activity. Hopefully it will work ok this time.

FYI: It would have been a great feature to make it possible to have e-SIMs in the FWA710. Specifically at remote locations where physical access to the device is not always easy. But since that feature now was removed in v1.18 of the FWA710 firmware, I assume it will not be implemented as of now?

Zyxel_Judy · August 7

Hi @DarkMarc ,

We've created an ide to add e-SIM support for the Nebula FWA710. You can vote and comment on the idea here. We'll monitor user feedback to evaluate this potential feature.

FWA710 support ESIM — Zyxel Community

Replaced SIM card on FWA710 remote installation and Nebula does not connect

All Replies

Categories

Nebula Tips & Tricks

Nebula Help Center