WAX630S become offline during 2 minutes multiple times a day

hexos
hexos Posts: 11  Freshman Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - WLAN Zyxel Certified Network Engineer Level 1 - Security First Comment
in Nebula

Hello,

I have 3 WAX630S plugged in a GS1920-48HP. All devices are up to date.

Since 3-4 weeks, the 3 Access Point go offline during 2 minutes multiple times a day (not at the same time). During this time, SSID and internet access remain available. Seems to impact the connection to Nebula only

The logs show :

nebulalogsap.png

The switch doesn't have this issue. Can you help me ?

Thank you.

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @hexos,

    After checking the event logs and diag info, we found this issue is the AP didn't receive server's feedback. This is more likely related to the uplink. We also found that your switch uses a different public IP address to connect Nebula. That's why only the APs have this issue. Therefore, we recommend checking the stability of the AP's uplink, which public IP is xxx.5.

    Zyxel Melen


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