Zyxel Multy M1 frequently turning red and stops working

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TimRo21
TimRo21 Posts: 5 image  Freshman Member
First Comment Friend Collector
edited October 15 in Multy WiFi System

Hello,

at home I have a system of 1 primary Multy and 4 Satellites. Usually every week I have to restart 2-3 of them because they turned red and stopped working. This is not how I expected the product to be. Can anyone help here?

Products probably out of warranty. Purchase date 2 years ago now.

Thank you!

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,117 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TimRo21

    It seems like you are over the maximum number of satellites (1 primary Multy with 2 Satellites). We recommend that you create two sites (1 primary Multy with 2 Satellites and another 1 primary Multy with 1 Satellite) to use.

    Zyxel Melen


  • thopv75
    thopv75 Posts: 2 image  Freshman Member
    First Comment

    I read somewhere that the Multy M1 can support for maximum 4 satellites.

    Actually, I have one primary and three satellites and they work well.

  • TimRo21
    TimRo21 Posts: 5 image  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/80839#Comment_80839

    Thank you very much for your answer. How would you implement this in a house with 3 floors?

    The only Primary is sitting at the Router and spreads the connection to all the satellites.

    Would it help to put a Ethernet Cable up to the highest floor to create another Primary one?

    Do I have to create 2 different networks then so I can use 2 Primarys? So basically 2 AP's and then connect 2 and 1 satellites to them?


    Thank you for your help!

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,117 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TimRo21

    About your question, we still recommend following our previous suggestion.

    Zyxel Melen


  • TimRo21
    TimRo21 Posts: 5 image  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/81200#Comment_81200

    I know, thats why I asked how to implement your previous suggestion.

    Thank you!

  • TimRo21
    TimRo21 Posts: 5 image  Freshman Member
    First Comment Friend Collector

    So I tried it with just 2 satellites connected and the problem still occurred. Anything else I can try?

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