FWA505 needs reboot every night

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Baloudk
Baloudk Posts: 3 image  Freshman Member
First Comment
in Home Router

I recently purchased a Zyxel FWA505, and while it works well most of the time, it loses its internet connection every night. In the morning, the router is still powered on, but no devices have internet access until I manually restart the router.

This is quite problematic since my surveillance system and several smart home functions depend on a stable connection.

I have already:

  • Updated to the latest firmware (V1.19(ACKO.0)C0)
  • Tested with and without SIM PIN
  • Verified that the 4G/5G signal is stable in the area

What setting can I try, because this is driving me creazy

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,070 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Baloudk

    Could you enable Zyxel support access so we can access to your FWA505 to check this issue? And since this will take some time to monitor, we suggest setting the schedule reboot to ensure your device have internet access in the morning.

    Enable Zyxel support access:

    https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

    Schedule reboot:

    Please navigate to Site-wide > Device > Mobile router to configure maintenance setting.

    image.png
    Zyxel Melen


  • Baloudk
    Baloudk Posts: 3 image  Freshman Member
    First Comment

    Hi Melen

    Thanks for answer.

    I can't find the "Please navigate to Site-wide > Device > Mobile router to configure maintenance setting."

    Skærmbillede 2025-11-07 085158.png

    I also noticed that if I use only 4G, the router doesn’t lose signal. However, when I run a speed test, the internet speed is around 50–60 Mbps.
    If I switch to NR5G Auto, the speed increases to about 200 Mbps, but then the connection sometimes drops during the night.
    So right now, the setting that works best is 4G — it provides a stable internet connection, although not as fast.



    Skærmbillede 2025-11-07 085335.png



    Where do I find the - Invite Zyxel support as administrator - I Can't find the questions mark on the router to invite support.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,070 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited November 7

    Hi @Baloudk

    Thanks for your update. May I know your ISP info? It could help us to investigate the 5G disconnect at night.

    I can't find the "Please navigate to Site-wide > Device > Mobile router to configure maintenance setting."

    This path is on Nebula control center, not the device local GUI.

    Where do I find the - Invite Zyxel support as administrator - I Can't find the questions mark on the router to invite support.

    Please help to follow the below screenshot to find the help button.

    image.png
    Zyxel Melen


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