FWA 515 with separate WIFI 2.4Ghz & 5Ghz

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Mric
Mric Posts: 8 image  Freshman Member
First Comment Friend Collector
in Mobile Broadband

Hi everybody,


FWA515 purchased on 02/04/2026 (MM-DD-YYYY)

Firmware: 1.60 (ACPZ.0) C0


I have 15 devices that operate exclusively on the 2.4 GHz band. The other staff devices operate on the 5 GHz band.


After 3 months with MLO enabled,

I noticed that some “2.4 GHz devices” were no longer online.

Restarting the FWA515 allows the devices to reconnect.


Since last week, I’ve chosen to split the Wi-Fi to separate the 2.4 GHz and 5 GHz bands.

I encountered an issue with the grayed-out checkbox labeled “Keep 2.4 GHz and 5 GHz identical.”

After carefully reading the forum, I performed a forced firmware reinstall.

This resolved the issue with the grayed-out checkbox.

Since then, I’ve had two separate Wi-Fi SSIDs.

The devices are separated, and I thought everything would work out fine…


But I have a new problem…

The 2.4 GHz Wi-Fi disconnects on its own.

Even though the admin page shows that it’s connected.

The 5 GHz Wi-Fi works fine.

The only way to restore the 2.4 GHz Wi-Fi is to reboot the FWA515.

This is very annoying.

I haven’t seen any posts about a similar issue on the various forums.

I apologize if I missed one.


Can anyone help me with this 2.4 GHz Wi-Fi issue?

Thank you in advance for your help.

Mric

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,480 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Mric ,

    Which WAN type are you using on your FWA515 — Ethernet or Cellular?

    The 2.4 GHz Wi-Fi disconnects on its own.

    Could you share more details about this? How did you confirm "the 2.4 GHz Wi-Fi disconnect on its own", as is it that 2.4 GHz clients have no internet connection — or there is no 2.4GHz SSID on the Wi-Fi list?

    Do the 2.4 GHz devices show any specific error message (e.g., "SSID not found") when they are unable to reconnect?

    How often does the 2.4 GHz Wi-Fi become unavailable after rebooting the FWA505?

    Zyxel_Judy

  • Mric
    Mric Posts: 8 image  Freshman Member
    First Comment Friend Collector
    edited May 12

    Hi @Zyxel_Judy,

    Thanks for your answer.
    I'm using cellular only.

    I confirm that the 2.4 Ghz a gone away :
    - the 2.4Ghz client did'nt have internet anymore
    - the specifique SSID for the 2.4Ghz is no more in the wifi network list (from all the device in my house)

    there is no error from le 2.4Ghz device (cause the SSID is no more up)
    there is no error in the admin page which coul be indicated any issue.

    The 2.4GHz is going down less than 2h after a reboot.
    I reboot the FWA515 arround 9h, the 2.4Ghz is allready gone (11h)

    I'm very disapointed :/
    Regards

    Mric

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,480 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Mric ,

    Thank you for the detailed information. We are going to reproduce the issue and investigate. We will update you as soon as we have any findings.

    Zyxel_Judy

  • Mric
    Mric Posts: 8 image  Freshman Member
    First Comment Friend Collector

    hi @Zyxel_Judy

    Thanks a lot.

  • Mric
    Mric Posts: 8 image  Freshman Member
    First Comment Friend Collector
  • Zyxel_Judy
    Zyxel_Judy Posts: 2,480 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Mric ,

    In our local lab, the FWA515 has provided a stable 2.4 GHz network for at least 9 hours so far, and we are still monitoring the situation.

    To better assist you, we would like to remotely access your FWA515. Could you please provide your Nebula organization and site name, and enable Zyxel Support access?

    [Nebula] How to turn on Zyxel Support Access? — Zyxel Community

    Zyxel_Judy

  • Mric
    Mric Posts: 8 image  Freshman Member
    First Comment Friend Collector

    This is done.
    I reboot the FWA515, juste before sharing the acces.
    When the 2.4Ghz is up, there is arround 17 devices connected in the station wlan tab.
    When the 2.4Gz is down, there is only ~5 devices connected.

    Thanks for your help.

    Regards

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,480 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Mric ,

    We have checked your FWA515, and it has now been approximately 9 hours since your last reboot.

    image.png

    The 2.4 GHz SSID is still visible, the Bit Rate is not 0,

    image.png

    and we can confirm via Nebula's Live Tool that 2.4 GHz clients are still connected.

    image.png

    Based on our observations, we can conclude that there is no issue as the 2.4 GHz network on your FWA515 is going down within 2 hours after a reboot. The issue may be related to the wireless clients. We also noticed that your current 2.4 GHz channel is set to Auto. When the channel is change to a non-standard value (other than 1, 6, or 11), some IoT devices may have difficulty detecting the signal. We have updated the 2.4 GHz channel to a fixed channel 11. Please monitor your 2.4 GHz connection and let us know if you experience any further issues.

    Zyxel_Judy

  • Mric
    Mric Posts: 8 image  Freshman Member
    First Comment Friend Collector

    Dear @Zyxel_Judy,

    Yes, I noticed that this time the 2.4 GHz Wi-Fi didn't drop out after two hours.
    I don't understand why...
    The FWA515 was probably scared of its parents ^^

    Is it possible that there’s an equipment overload on channels other than 1, 6, and 11?

    Thanks for your help; I’ll keep an eye out for any potential failures.

    Thanks!

  • Mric
    Mric Posts: 8 image  Freshman Member
    First Comment Friend Collector

    Dear @Zyxel_Judy ,

    After 6 perfect days, the issue is back.
    The 2.4GHz going down in less than 12h.
    I just restart the FWA515 to monitor the "real time".

    Thanks

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