The latest release of Zyxel’s Nebula Control Center (NCC) version 18.20 introduces powerful enhancements for Managed Service Providers (MSPs), focusing on greater flexibility and control in managing administrator privileges and account statuses. These updates enable more granular access management across organizations and…
Zyxel Networks has introduced a significant enhancement to the administrator limit in Nebula Control Center (NCC) with the release of version 18.10. This update is particularly beneficial for Managed Service Providers (MSPs) and organizations using the NCC platform. Previous Administrator Limits Historically, NCC imposed…
By default, NCC allows anyone with the Nebula mobile app to take ownership of a device by scanning its QR code. Managing device ownership is crucial for MSPs (Managed Service Providers) to ensure security and proper allocation of network devices. Nebula Control Center (NCC) offers a feature called "Device Ownership…
Managed Service Providers (MSPs) play a crucial role in managing and supporting their customers' networks. To facilitate this, Zyxel Networks has enhanced the MSP ID and note tracking features in Nebula 18.10, building on previous versions. Key Enhancements Expanded Notes Field: Previously, the notes field was a single…
Introduction to Cross-Org Firmware Upgrades with Zyxel Networks In the constantly evolving world of networking technology, maintaining the firmware of devices across multiple organizations can be a daunting task for Managed Service Providers (MSPs). Zyxel Networks, a leading provider of networking devices such as Access…
Enhancing MSP Operations with Backup & Restore Features Zyxel Networks is excited to introduce a significant advancement in network management for Managed Service Providers (MSPs) with the latest update to our MSP pack: the Backup & Restore feature. This enhancement is tailored specifically for MSPs who require a…
In addition to using the Nebula Control Center, you might also be utilizing Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems for your Managed Service Provider (MSP) operations. To streamline your process and quickly identify which customers require support or contact, we have…
No, there are no restrictions or lock-in periods for transferring the organization back to its original owner.
No, the original site won't be automatically deleted. You'll need to manually delete it if you wish to do so.
You cannot transfer to an organization that is owned by different accounts. You just can use MSP > MSP cross-org manage > MSP Cross-org synchronization > Cross-Org site clone with device movement function to transfer site and devices to different organizations owned by the same account.
MSP Pack is an account-based license, so the registration process differs significantly from other licenses such as Nebula Pro Pack, UTM Pack, Gold Security Pack, CNP, and so on. To register an MSP Pack license, please navigate to My devices & services And click Services > Register Enter your license key and hit the…
In Nebula Phase 11, we rolled out a new licensing pack - Managed Service Provider (MSP) Pack. The MSP Pack license is per-user account based, rather than per-device based, and is to be used in conjunction with the existing Packs (Base/Plus/Pro). It will facilitate cross-org management and help elevate the manageability in…
Managed Service Providers (MSPs) need to manage networks of multiple customer organizations. Having anything integrated and the ability to customize the content in one single dashboard is essential to increase the ease of management and branding for MSPs. This article outlines some of the important tools and features…
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