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NCC MSP - Site Replicate and Site Move
In our latest release, Zyxel Networks has introduced major enhancements to the Managed Service Provider (MSP) functionality in Nebula Control Center (NCC). Previously known as "Cross-Org Site Clone," the feature has now been refined and split into two distinct options: Site Replicate and Site Move with Devices. Here's an…
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Nebula Control Center (NCC) Enhancements for MSP Admins & Teams
The latest release of Zyxel’s Nebula Control Center (NCC) version 18.20 introduces powerful enhancements for Managed Service Providers (MSPs), focusing on greater flexibility and control in managing administrator privileges and account statuses. These updates enable more granular access management across organizations and…
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Administrator Limit Enhancement
Zyxel Networks has introduced a significant enhancement to the administrator limit in Nebula Control Center (NCC) with the release of version 18.10. This update is particularly beneficial for Managed Service Providers (MSPs) and organizations using the NCC platform. Previous Administrator Limits Historically, NCC imposed…
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MSP Portal - Device Ownership
By default, NCC allows anyone with the Nebula mobile app to take ownership of a device by scanning its QR code. Managing device ownership is crucial for MSPs (Managed Service Providers) to ensure security and proper allocation of network devices. Nebula Control Center (NCC) offers a feature called "Device Ownership…
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Improved MSP ID & Note Tracking
Managed Service Providers (MSPs) play a crucial role in managing and supporting their customers' networks. To facilitate this, Zyxel Networks has enhanced the MSP ID and note tracking features in Nebula 18.10, building on previous versions. Key Enhancements Expanded Notes Field: Previously, the notes field was a single…
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Introduction to Cross-Org Firmware Upgrades with Zyxel Networks
Introduction to Cross-Org Firmware Upgrades with Zyxel Networks In the constantly evolving world of networking technology, maintaining the firmware of devices across multiple organizations can be a daunting task for Managed Service Providers (MSPs). Zyxel Networks, a leading provider of networking devices such as Access…
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Enhancing MSP Operations with Backup & Restore Features
Enhancing MSP Operations with Backup & Restore Features Zyxel Networks is excited to introduce a significant advancement in network management for Managed Service Providers (MSPs) with the latest update to our MSP pack: the Backup & Restore feature. This enhancement is tailored specifically for MSPs who require a…
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How to add MSP ID and organization notes?
In addition to using the Nebula Control Center, you might also be utilizing Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems for your Managed Service Provider (MSP) operations. To streamline your process and quickly identify which customers require support or contact, we have…
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Any restrictions or lock-in periods for ownership transfer to me?
No, there are no restrictions or lock-in periods for transferring the organization back to its original owner.
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Will the original site be deleted when using Cross-org site clone feature?
No, the original site won't be automatically deleted. You'll need to manually delete it if you wish to do so.
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Can I transfer site and devices that are on organizations owned by different accounts?
You cannot transfer to an organization that is owned by different accounts. You just can use MSP > MSP cross-org manage > MSP Cross-org synchronization > Cross-Org site clone with device movement function to transfer site and devices to different organizations owned by the same account.
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How to register MSP Pack license to my Nebula account?
MSP Pack is an account-based license, so the registration process differs significantly from other licenses such as Nebula Pro Pack, UTM Pack, Gold Security Pack, CNP, and so on. To register an MSP Pack license, please navigate to My devices & services And click Services > Register Enter your license key and hit the…
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Become more efficient with new Nebula MSP Pack.
In
Nebula Phase 11, we rolled out a new licensing pack - Managed Service Provider
(MSP) Pack. The MSP Pack license is per-user account based, rather than
per-device based, and is to be used in conjunction with the existing Packs
(Base/Plus/Pro). It will facilitate cross-org management and help elevate the
manageability in…
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Using MSP Features to Ease Network Management of Multiple Customer Organizations
Managed Service Providers (MSPs) need to manage networks of multiple customer organizations. Having anything integrated and the ability to customize the content in one single dashboard is essential to increase the ease of management and branding for MSPs. This article outlines some of the important tools and features…