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Nebula Cloud Service Incident 2025-07-24 05:33 - 06:37 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-07-24 05:33 (UTC+0) Resolved: 2025-07-24 06:37 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if there is no any…
[Vulnerability Hotfix] CVE-2025-6265 Path Traversal Vulnerability
Firmware versions 6.70 Patch 7, 7.10 Patch 3, and 7.20 Patch 1 address the CVE-2025-6265 potential path traversal vulnerability. If you are using Standalone mode or Controller-Managed mode, you can download the corresponding AP firmware version from the link below: AP Model Patch Availability NWA50AX 7.10(ABYW.3) NWA50AX…
[Release Note] Nebula Control Center - 19.10 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * The MSP Admins & teams feature sets have been redesigned. The new roles not only have clear definitions and a hierarchical structure but also facilitate operational automation such as ownership transfer of customer organizations. This…
Nebula CC Upgrade Notification - 2025-07-28 00:20 ~ 2025-07-28 01:00
Dear Nebula Users, The system will temporarily unavailable due to the upgrading. Reason: Nebula Control Center will be upgrading to release 19.10. Started from: 2025-07-28 00:20 (UTC+0) Completed: 2025-07-28 01:00 (UTC+0) Affected scope & Risk: All users will be force logout from Nebula Control Center and inaccessible…
[2025 July Notification] SecuExtender Perpetual Version Vulnerability
Dear Valued Users, We would like to inform you that the SecuExtender VPN client with the perpetual version IPSec_3.8.204.61.32 will soon be removed from our official website due to a reported security vulnerability related to legacy Windows 7 environments. Under certain conditions, this vulnerability may allow unauthorized…
[Important Announcement] End of FTP Service Support for Home NAS Series
Dear Users, To provide a more secure and reliable service experience, we would like to inform you that FTP service support for the Home NAS series will be officially discontinued at the end of December 2025. Please take the necessary steps in advance to prepare for this change using the workaround provided below. Timeline…
[What's New] Zyxel SecuReporter 2.5.23 Software Update
Zyxel is committed to continuously updating your devices and services for important maintenance. This latest release enhances many functions of security appliances, including smarter AI support and stronger reporting stability. ✔️ Smarter and Faster: Discover What’s New withSecuPilot We’ve been working hard to make…
[2025 June Spotlight] “No IT? No Problem.” – How 20 Stores Got Secured with Nebula
🚩A familiar challenge for growing businesses If your company is expanding into multiple branches—but your IT team isn’t—then you’re likely facing the same growing pains many small and medium-sized businesses (SMBs) do. Whether you're running retail stores, service hubs, or regional offices, managing security and…
Zywall USG FLEX Series & ATP Series - V5.40Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note May 2025 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
[Release Note] Nebula Security Gateway Series - Patch 7 firmware has been released!
Zyxel Nebula Security Gateway Series Release Note May, 2025 Firmware Version on all models Zyxel NSG50 - V1.33(ABHP.7) Zyxel NSG100 - V1.33(ABEA.7) Zyxel NSG200 - V1.33(ABLD.7) Zyxel NSG300 - V1.33(ABOS.7) ENCHANCEMENT Improved device connection stability with Nebula.

Latest Discussions

ATP200, SFP to Lan Port?
Hi My Home Server is hooked directly to the SFP Port on my ATP. The ATP is the DHCP Server for a bunch of Virtual Machines. Now I have to move them somehow to an Server who is connect lets say Lan Port 1 (= P4). For that reason I set up LAN2 and under "DHCP Setting" I choose DHCP Relay and in "Relay Server 1" I put in the…
Site-to-Site VPN: Private Subnet or real IP parameter in Nebula section
Hello everyone, if you look into Zyxel documentation you can find this example: https://support.zyxel.eu/hc/it/articles/15366638605714-SCR50AXE-Router-sicuro-gestito-dal-cloud-Configurazione-in-Nebula-e-Guida-introduttiva#h_01HG8FKQCTA7RRXNMTXDQWFFVV to be exact you see this section: There it is told to use 192.168.10.0/24…
VPN site-to-site from Nebula device to another ORG
Hello everyone, I have some needs when I need to send all the traffic from a Nebula device to another ORG: I need to set a VPN from Nebula to another site (Nebula or not…). I need to set NAT Traversal in Non-Nebula VPN parameters I need to establish a full tunnel VPN I have different devices, security routers and…
FLEX 100H v1.32 hard crashing with multiple admins logged in?
Are we the only ones seeing this🤬?? This has happened to roughly 8 different firewalls (at our client's sites, of course….) and results in complete loss of network connectivity, requiring someone to physically power-cycle the device to restore functionality. It is not EVERY time reproduceable, but it has happened enough…
How do I modify the OpenSSL VPN .ovpn file to support split tunnel?
Question: How do I modify the OpenSSL VPN .ovpn file to support split tunnel? Answer : Please navigate to the GUI path VPN > SSL VPN > Ensure that the Internet and Local Networks (Full Tunnel) is enabled > Download the OpenSSL VPN .open file. Open and edit the .ovpn file by removing the "redirect-gateway" directive and…
Enhancing the Game-Day Experience with Seamless, Secure Connectivity
Stade de Genève Foundation ——————————————————————————————————————————————————————— Overview Stade de Genève, a leading sports venue in Geneva, Switzerland, is home to Servette FC and hosts major international events, including matches in the UEFA Women's Euro 2025. The stadium underwent a significant network infrastructure…
NAS540 died. No lights, no bips, only fan
Hello! I have been surfing on this forum a while trying to find a similar issue, with no luck. I have my NAS540 working almost 10 years with 4 disks with RAID5, but suddenly, it doesn't boot or poweron, no lights or sound, nothing. The only thing that happens when it's plugged is the fan, it spins at low speed a minute…
Changing a VPN user's password on your own
We are currently using Flex200H. I've read through many threads regarding the topic of allowing VPN users to change their own passwords, but none of them led me to a working solution — in fact, I’m now even more confused. Since many of these discussions are outdated, I would like to know what options are currently…
Problème interface Gui
Je n'arrive pas à accéder à l'interface gui du routeur scr50axe en wifi ni par le port lan 1.2.3.4 Merci d'avance
Nebula Cloud Service Incident 2025-07-24 05:33 - 06:37 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-07-24 05:33 (UTC+0) Resolved: 2025-07-24 06:37 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if there is no any…

Latest solutions

ATP200, SFP to Lan Port?
Hi My Home Server is hooked directly to the SFP Port on my ATP. The ATP is the DHCP Server for a bunch of Virtual Machines. Now I have to move them somehow to an Server who is connect lets say Lan Port 1 (= P4). For that reason I set up LAN2 and under "DHCP Setting" I choose DHCP Relay and in "Relay Server 1" I put in the…
Site-to-Site VPN: Private Subnet or real IP parameter in Nebula section
Hello everyone, if you look into Zyxel documentation you can find this example: https://support.zyxel.eu/hc/it/articles/15366638605714-SCR50AXE-Router-sicuro-gestito-dal-cloud-Configurazione-in-Nebula-e-Guida-introduttiva#h_01HG8FKQCTA7RRXNMTXDQWFFVV to be exact you see this section: There it is told to use 192.168.10.0/24…
VPN site-to-site from Nebula device to another ORG
Hello everyone, I have some needs when I need to send all the traffic from a Nebula device to another ORG: I need to set a VPN from Nebula to another site (Nebula or not…). I need to set NAT Traversal in Non-Nebula VPN parameters I need to establish a full tunnel VPN I have different devices, security routers and…
FLEX 100H v1.32 hard crashing with multiple admins logged in?
Are we the only ones seeing this🤬?? This has happened to roughly 8 different firewalls (at our client's sites, of course….) and results in complete loss of network connectivity, requiring someone to physically power-cycle the device to restore functionality. It is not EVERY time reproduceable, but it has happened enough…
NAS540 died. No lights, no bips, only fan
Hello! I have been surfing on this forum a while trying to find a similar issue, with no luck. I have my NAS540 working almost 10 years with 4 disks with RAID5, but suddenly, it doesn't boot or poweron, no lights or sound, nothing. The only thing that happens when it's plugged is the fan, it spins at low speed a minute…
Problème interface Gui
Je n'arrive pas à accéder à l'interface gui du routeur scr50axe en wifi ni par le port lan 1.2.3.4 Merci d'avance
flex50h temperature
I think the 50h doesn't have an temperature sensor?
Help finding product Zyxel XGS1930-10
Hello! I would like to buy a multi gigabit switch with at least 8 ports with RJ45 ( each port with 100/1000/10000 mbps speed). The seller offered me “Zyxel XGS1930-10” and he said that this one meets the specs that i need. Does this product exist ? Because all that i can find is the “Zyxel XS1930-10” Thank you!
Weird Problem with WAN?!
Well I dont know how but since my ISP Upgradet my Internet to an higher speed everything is weird… No HW changed. I also use the Zyxel Modem from my ISP. The "Dial In" does my ATP. When I go to Ethernet i see this: The show me an 100.X.X.X IP Adress as WAN IP. When I go to PPP I see this: Here I see my fix Wan IP Adress…
Failover back on FWA510 fails
Hi! Using a FWA510 running firmware V1.18(ACGD.5)CO. Primary WAN is Ethernet (fiber) and secondary WAN Cellular (SIM card). When primary fails secondary kicks in and works nicely. However, when primary returns the secondary fails to go back, and is stuck until I reboot. Any ideas? Thanks. Zilversurfaren

Unanswered Discussions

Changing a VPN user's password on your own
We are currently using Flex200H. I've read through many threads regarding the topic of allowing VPN users to change their own passwords, but none of them led me to a working solution — in fact, I’m now even more confused. Since many of these discussions are outdated, I would like to know what options are currently…
USG Flex 200 allow a specific URL
Hi, We have a need to allow a specific youtube URL like: https://www.youtube.com/watch?v=cOG7j9C4kVs&ab_channel=FazendoNerdice on top of our security policy that blocks the youtube as a whole. Is it possible to accomplish this using an USG Flex 200 registered on Nebula?
Use an Static + Dynamic IP Adress together (if the ISP support it!).
Hi "By accident" i found out that with my current config of the ATP my ISP give me 2 different IP Adress. The first IP Adress get signt via DHCP from the Modem. The can be found in: Network → Interface → Ethernet → WAN Port In my case as mention before the get assign via DHCP Automatic and change every ~24h. Than for my…
UTM Bundle License Refund or Upgrade Option Inquiry
I hope this message finds you well. I would like to inquire about the possibility of returning or exchanging a license from the equipment. I recently purchased and activated a UTM Bundle license for my USG FLEX 100 firewall. However, I later realized that I actually need it the Gold Security Pack, which includes additional…
FWA510 failover issue
So I just tested the failover system for FWA510 even though I use IP Passthrough So I hook it up with my WAN Ethernet and WAN backup and it seems to work but not that well. So heres what happens ping to 8.8.8.8 is fine you go out Ethernet then ping fails and you go out Cellular then when ping is successful again you go out…
NR5101, not able to enable ip passthrough on the device
not able to enable ip passthrough on the device, and in addition it does not come up an option in the broadband menu to choose IP Passthrough. Upgraded to latest firmwares. on the info meny regarding it says: IP Passthrough Status IP Passthrough Enable showing Disable Any ideas?
Issue with NR2301 Router Not Connecting to Signal After Crossing Borders
Hello, I'm a seafarer and I'm experiencing unusual behavior with the NR2301 router. When we travel from one country to another, the router does not automatically connect to the mobile network. I have to remove the SIM card, insert it into my mobile phone to get a signal, and then reinsert it into the router. Only then does…
Zyxel 4G router (LTE7240-M403) loose signal when I'm not home
Hi all, last year I installed a newly purchased Zyxel 4G router (LTE7240-M403). It was all ok but starting on last March, the Internet connection is not stable and requires constant reboot of the router. It is a problem for me when I'm out because I have security cameras and other things connected on it… Is there anything…
5G cpe with ppoe support
Does zyxel have any 5G cpe with pppoe support??? can any one suggest….
I'm searching for Zyxel NR7302 firmware
I'm searching for Zyxel NR7302 firmware

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Stories

Let's learn how Zyxel users are building successful infrastructure and share your own success stories using Zyxel products!

Enhancing Operational Efficiency and WiFi Experience in Korean Dental Hospital
Dental clinic ——————————————————————————————————————————————————————— Overview The dental hospital relies on oral scanners for treatment and checkups. Initially, the hospital installed a single router positioned in the lobby’s reception area to facilitate wireless connectivity. However, this setup proved insufficient to…
Strengthening Surveillance Infrastructure at a District Court in West Bengal
District Court ——————————————————————————————————————————————————————— Overview Zyxel Networks, in collaboration with its partner Active Networks, undertook a significant project to upgrade the surveillance infrastructure at a district court in West Bengal. The goal was to implement a comprehensive CCTV system across…
Enhancing Surveillance Infrastructure at a Leading International Airport in Gujarat
International Airport in Gujarat ——————————————————————————————————————————————————————— Overview Situated in Gujarat, a significant airport undertook a major upgrade to its surveillance infrastructure to meet increasing security demands. The airport, experiencing growth in passenger and cargo traffic, recognized the…
Shifting into High Gear with Innovative Service Experiences Powered by Nebula
Schultes car dealership ——————————————————————————————————————————————————————— Overview In crafting the new showrooms for SEAT and CUPRA, the goal was to deliver a cutting-edge, visually stunning experience. By integrating advanced multimedia terminals and virtual car displays, the need for a robust, fast wireless network…
Streamlining Learning with Premium WiFi at the Corporate Training Center
Corporate Training Center ——————————————————————————————————————————————————————— Overview To meet the customer's demand for uninterrupted and secure wireless connections throughout the facility, Zyxel Networks collaborated with LG U+ to deliver a premium WiFi solution. The network was meticulously designed to ensure…
Premium WiFi Deployment for Seamless Network in Clothing Warehouse
Clothing Logistics Warehouse in Yeoju ——————————————————————————————————————————————————————— Overview The warehouse is an open-structured building where employees use handheld PDAs to manage inventory and coordinate stock flow. The operation depends heavily on wireless connectivity, and a stable, high-capacity network…
Enhancing Security & Surveillance Reliability in Government Hospitals with Zyxel Switches
Hospitals In West Bengal ——————————————————————————————————————————————————————— Overview Government hospitals in West Bengal recognized the urgent need to bolster their security infrastructure by implementing a comprehensive CCTV surveillance system. To bring this vision to life, they required a reliable, high-performance…