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Nebula Cloud Service Incident 2025-06-10 09:39 - 19:54 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-10 09:39 (UTC+0) Resolved: 2025-06-10 19:54 (UTC+0) Issue Symptom & Risk: - 2FA email notification not received Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
[What's New] Zyxel SecuReporter 2.5.23 Software Update
Zyxel is committed to continuously updating your devices and services for important maintenance. This latest release enhances many functions of security appliances, including smarter AI support and stronger reporting stability. ✔️ Smarter and Faster: Discover What’s New withSecuPilot We’ve been working hard to make…
Zywall USG FLEX Series & ATP Series - V5.40Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note May 2025 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
[Release Note] Nebula Security Gateway Series - Patch 7 firmware has been released!
Zyxel Nebula Security Gateway Series Release Note May, 2025 Firmware Version on all models Zyxel NSG50 - V1.33(ABHP.7) Zyxel NSG100 - V1.33(ABEA.7) Zyxel NSG200 - V1.33(ABLD.7) Zyxel NSG300 - V1.33(ABOS.7) ENCHANCEMENT Improved device connection stability with Nebula.
Now Available: Single Sign-On with Microsoft Entra ID for Zyxel Account
Simplify Your Access, Enhance Your Security We're excited to announce a powerful new feature for Zyxel Account users! Now you can streamline your login experience with Microsoft Entra ID integration, enabling Single Sign-On (SSO) across all Zyxel platforms. This seamless authentication method eliminates the need for…
Switch Firmware v5.00: Password Complexity
With the latest firmware update, Zyxel Networks now offers Password Complexity Enforcement on supported switch models. This feature, long available in security appliances, is now part of the switch lineup—designed to improve account security and meet stricter compliance requirements in enterprise and regulated…
[2025 May Spotlight] Smarter and Faster: Discover What’s New with SecuPilot!
If you’ve been using Zyxel SecuReporter, you probably already know SecuPilot — our AI-powered helper that enhances SecuReporter to make network security management smarter and easier for SMBs and managed service providers (MSPs). 👉 Just to quickly recap: SecuPilot lets you ask security questions in plain language,…
[Trade-Up Program] 🔄 Time to Trade Up: Say Goodbye to Legacy USG, Hello to Next-Level Securi…
Time to Trade Up: Upgrade Your Legacy USG and Unlock a Powerful New Experience.
NebulaFlex Switch GS2220 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS2220 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS2220-10 - V5.00(ABRO.1)C0 Zyxel GS2220-10HP - V5.00(ABRP.1)C0 Zyxel GS2220-24 - V5.00(ABRQ.1)C0 Zyxel GS2220-28HP - V5.00(ABRR.1)C0 Zyxel GS2220-50 - V5.00(ABRS.1)C0 Zyxel…
NebulaFlex Switch GS1920 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS1920 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1920-8HPv2 - V5.00(ABKZ.1)C0 Zyxel GS1920-24v2 - V5.00(ABMH.1)C0 Zyxel GS1920-24HPv2 - V5.00(ABMI.1)C0 Zyxel GS1920-48v2 - V5.00(ABMJ.1)C0 Zyxel GS1920-48HPv2 - V5.00(ABMK.1)C0 New…

Latest Discussions

VLAN
I have a big problem. I have create a vlan, but I cannot use it. If I set my IP in fix IP, does'n't work. DHCP is activate and I can ping gateway of VLAN… We say to me "untag/tag port"… I don't no where is the menu… Can you help me
Admin Password reset
How can I reset the admin password?
Request for Help: Installing Entware-armv7-2.6 on ZyXEL NSA325v2 (Kernel 2.6.x)
Hello everyone, I'm seeking some guidance with installing Entware on my ZyXEL NSA325v2 NAS. My device is running a Linux kernel version 2.6.x. I've downloaded the Entware-armv7-2.6.zip file, which I believe is the correct version for my system. I've already enabled SSH access to the NAS. My main challenge now is…
Hello amazing Community people. Advice needed please, regarding WiFi expansion.
Hello. I currently have a SCR 50AXE, and I'm looking to expand the wifi coverage, with a additional Zyxel unit, from the below list, which will work with my 50AXE and expand the signal. I should state, that it's for my home/private system. The reason that it's there particular devices, is that I can get them for a lower…
Insert list of URLs in the ATP200 content filtering.
Hello everyone, We need to insert a list of 400 URLs to block in the content filtering of an ATP200. Is it possible to do this? How would it be done? Thank you very much and best regards.
How to insert a list of URLs to block in the content filtering of an ATP200
Hello, we need to insert a list of 400 URLs to block in the content filtering of an ATP200. Is it possible to do it? How would it be done? Thank you and best regards.
Uplink a L3 switch with multi vlans to 700H via SFP.
Zywall 700H on the zywall. Port "p10" configured as interface type "Ethernet" as LAN with dhcp server. Lan 10 Port "p4" configured as interface type "Ethernet" as LAN on a different LAN also with dhcp. Lan 12 The L3 switch. Has vlans with ports hosting vlan10 and other ports vlan12, the switch has SFP tagged for both the…
More improvements to DDNS Backup Address
FLEX H models In some cases ARP to gateway may not fail causing DDNS not to failover to backup so if DDNS tries the Primary Address (plus Checking Public IP URL) and does not reply it should use Backup Address. DDNS uses whats listed in Trunk and does not use the Backup Address causing the IP to not update at DDNS end…
2 PoE Switches connected with SFP need to be on the same vLan?
For WiFi Roaming to work better, it is best practices to keep the WiFi DCHP all from the same Pool.. The same Lan or in this case vLan. How do I setup the 700H so both SFP Ports (p13 PoE Switch 1) and (p14 PoE Switch2) are connected to the same vLAN. So that the WiFi Clients get a dhcp address from vLan-12 dhcp server. So…
Why is FLEX H being advertised as an upgrade?
I am not happy with the latest FLEX H model and the "trade in" promotion will certainly bring in more disappointed users. The firmware is not feature complete versus the FLEX The converter will not convert all config data, in fact almost none 1-2 year feature requests for missing functions of the FLEX Someone really messed…

Latest solutions

Insert list of URLs in the ATP200 content filtering.
Hello everyone, We need to insert a list of 400 URLs to block in the content filtering of an ATP200. Is it possible to do this? How would it be done? Thank you very much and best regards.
How to insert a list of URLs to block in the content filtering of an ATP200
Hello, we need to insert a list of 400 URLs to block in the content filtering of an ATP200. Is it possible to do it? How would it be done? Thank you and best regards.
Uplink a L3 switch with multi vlans to 700H via SFP.
Zywall 700H on the zywall. Port "p10" configured as interface type "Ethernet" as LAN with dhcp server. Lan 10 Port "p4" configured as interface type "Ethernet" as LAN on a different LAN also with dhcp. Lan 12 The L3 switch. Has vlans with ports hosting vlan10 and other ports vlan12, the switch has SFP tagged for both the…
Why is FLEX H being advertised as an upgrade?
I am not happy with the latest FLEX H model and the "trade in" promotion will certainly bring in more disappointed users. The firmware is not feature complete versus the FLEX The converter will not convert all config data, in fact almost none 1-2 year feature requests for missing functions of the FLEX Someone really messed…
How do I configure a new switch in Nebula with a management VLAN other than 1?
I'm unable to configure a different management VLAN (other than default VLAN 1) on a new switch in Nebula (without a lot of pain). Note that I first updated the firmware to the latest and then restored back to factory. I configured the switch in Nebula as follows: Management VLAN as 41 Uplink Port 48 configured as PVID 41…
How do I stop my NWA50AX from rejoining previous owner's Nebula account?
I bought an NWA50AX from eBay a couple of months ago. I reset it and set it in "standalone mode". I have been using it with no problems since then. A few hours ago, my AP disappeared and could no longer be seen by any devices. Connecting to the web interface I was informed that: "Login denied Note: This device is managed…
Issues Nebula?
I just found out i cannot login into nebula. As well with edge as Chrome. Fill in username and password, and then an circle, an after 15 seconds, i come back to username and password instead of OTP code
USG FLEX 100H: ICMP between LAN1_SUBNET and LAN2_SUBNET
With standard-configuration I can ping from LAN1_SUBNET to LAN2_SUBNET. Networks are 192.168.10.0/23 an 192.168.178.0/23. Both SUBNETS are in the internal_LAN Group. ICMP from Clients in the LAN1_SUBNET to the LAN2_SUBNET works. ICMP from Clients in the LAN2_SUBNET to the LAN1_SUBNET does not. Is this an undocumented…
200H - No WAN from ISP modem
Hi, I am installing the firewall in question to a client of mine, replacing an old NSG50. Unfortunately, by connecting from the modem to the p1 (GE1) port of the firewall, either in dhcp or static, I cannot get ip from the modem. The old NSG50 was configured in static mode and reconnecting it I have no problem. The P1 port…
WAN Trunk for backup option?
Hello everyone, I went on the webUI with 1.32 version and I see this: and when I try to select the desired trunk I see these options: I cannot see where I can say to the firewall that a specific WAN is only for backup. For example you have WAN1, WAN2, WAN3. WAN3 has a limited amount of GBs for the internet traffic so I…

Unanswered Discussions

VLAN
I have a big problem. I have create a vlan, but I cannot use it. If I set my IP in fix IP, does'n't work. DHCP is activate and I can ping gateway of VLAN… We say to me "untag/tag port"… I don't no where is the menu… Can you help me
Admin Password reset
How can I reset the admin password?
Hello amazing Community people. Advice needed please, regarding WiFi expansion.
Hello. I currently have a SCR 50AXE, and I'm looking to expand the wifi coverage, with a additional Zyxel unit, from the below list, which will work with my 50AXE and expand the signal. I should state, that it's for my home/private system. The reason that it's there particular devices, is that I can get them for a lower…
Request for Help: Installing Entware-armv7-2.6 on ZyXEL NSA325v2 (Kernel 2.6.x)
Hello everyone, I'm seeking some guidance with installing Entware on my ZyXEL NSA325v2 NAS. My device is running a Linux kernel version 2.6.x. I've downloaded the Entware-armv7-2.6.zip file, which I believe is the correct version for my system. I've already enabled SSH access to the NAS. My main challenge now is…
2 PoE Switches connected with SFP need to be on the same vLan?
For WiFi Roaming to work better, it is best practices to keep the WiFi DCHP all from the same Pool.. The same Lan or in this case vLan. How do I setup the 700H so both SFP Ports (p13 PoE Switch 1) and (p14 PoE Switch2) are connected to the same vLAN. So that the WiFi Clients get a dhcp address from vLan-12 dhcp server. So…
PSA Integrations for MSP
Hoping we can get some PSA integrations for the MSPs in the group. It would be great to have client, site and hardware data along with licensing passed to a PSA so things are easier to manage - especially licensing renewals. Currently, we are using HaloPSA but also see a need to integrate with Connectwise Manage and…
loss of packets within a VPN ipsec tunnel
Hello I've a couple of ATP500 (5.40 firmware) perfectly connected to Internet. A site to site IPSEC VPN established between the two ATP500, that has worked fine for months. Today there is a significat loss of packet when a host from site A pings an host on site B, and viceversa. The Internet traffic is not affected at all.…
Unable to configure Dyndns.it on FWA 710
Now That I moved the responsability of connecting from Fritzbox to Zyxel I wanted to move my dyndns.it host on zyxel but I'm not able. The settings provided by the DNS platform (I don't know if it's the same as .com) are Configurazione Modem Service Provider:dyndns.it dyndns custom windtre ddnsHostname:advapiIT.homepc.it…
"WebSocket keep alive" notification closes the remote connection without disconnecting admins
Hello everyone, when you connect from Nebula to a firewall H series you have half a hour to do the settings and then you see the notification that WebSocket keep alive failed. Anyway the users "admin" are still logged in when looking into the details: Is it possible to set the WebSocket to log out the users?
Siem Connection
Hello, Is it possible to connect nebula to SIEM? Yours Dennis

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Stories

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Enhancing Operational Efficiency and WiFi Experience in Korean Dental Hospital
Dental clinic ——————————————————————————————————————————————————————— Overview The dental hospital relies on oral scanners for treatment and checkups. Initially, the hospital installed a single router positioned in the lobby’s reception area to facilitate wireless connectivity. However, this setup proved insufficient to…
Strengthening Surveillance Infrastructure at a District Court in West Bengal
District Court ——————————————————————————————————————————————————————— Overview Zyxel Networks, in collaboration with its partner Active Networks, undertook a significant project to upgrade the surveillance infrastructure at a district court in West Bengal. The goal was to implement a comprehensive CCTV system across…
Enhancing Surveillance Infrastructure at a Leading International Airport in Gujarat
International Airport in Gujarat ——————————————————————————————————————————————————————— Overview Situated in Gujarat, a significant airport undertook a major upgrade to its surveillance infrastructure to meet increasing security demands. The airport, experiencing growth in passenger and cargo traffic, recognized the…
Shifting into High Gear with Innovative Service Experiences Powered by Nebula
Schultes car dealership ——————————————————————————————————————————————————————— Overview In crafting the new showrooms for SEAT and CUPRA, the goal was to deliver a cutting-edge, visually stunning experience. By integrating advanced multimedia terminals and virtual car displays, the need for a robust, fast wireless network…
Streamlining Learning with Premium WiFi at the Corporate Training Center
Corporate Training Center ——————————————————————————————————————————————————————— Overview To meet the customer's demand for uninterrupted and secure wireless connections throughout the facility, Zyxel Networks collaborated with LG U+ to deliver a premium WiFi solution. The network was meticulously designed to ensure…
Premium WiFi Deployment for Seamless Network in Clothing Warehouse
Clothing Logistics Warehouse in Yeoju ——————————————————————————————————————————————————————— Overview The warehouse is an open-structured building where employees use handheld PDAs to manage inventory and coordinate stock flow. The operation depends heavily on wireless connectivity, and a stable, high-capacity network…
Zyxel Nebula Solution Delivers Fast, Reliable Public WiFi in Wine Garden at the Site of ...
Zyxel Nebula Solution Delivers Fast, Reliable Public WiFi in Wine Garden at the Site of the World’s Largest Livestock Exhibition and Rodeo Houston Livestock Show and Rodeo™ (HLSR) ——————————————————————————————————————————————————————— Overview The Houston Livestock Show and Rodeo™ (HLSR) sought to provide reliable public…