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Nebula Cloud Service Incident 2025-03-18 00:46 - 01:23 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-03-18 00:46 (UTC+0) Resolved: 2025-03-18 01:23 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network services if there is no any…
[2025 March] SecuReporter Maintenance Announcement
Dear Valued Customer, As part of our commitment to providing you with better and more efficient services, we will be carrying out a system migration process on Mar 15, 2025, from 9:00 AM to 12:00 PM (UTC+8). During this period, SecuReporter portal services and some related functions will be suspended. However, SecuReporter…
[2025 March] SecuReporter Maintenance Announcement
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[Release Note] Zyxel Access Point - V7.10(ACGG.2)C0 firmware has been released
Access Points Firmware Release Note March 2025 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.10 Patch 2 C0. Supported Platforms (Click Hyperlink to…
NebulaFlex Switch GS1350 Series - V4.90 Patch 2 Firmware Release
Zyxel Switch GS1350 Series Release Note February 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1350-6HP - V4.90(ABPI.2)C0 Zyxel GS1350-12HP - V4.90(ABPJ.2)C0 Zyxel GS1350-18HP - V4.90(ABPK.2)C0 Zyxel GS1350-26HP - V4.90(ABPL.2)C0 New Feature and Enhancements 1. [Nebula]…
[2025 March Spotlight] USG LITE 60AX Shines Bright with Media Acclaim and Awards 🌟
The Zyxel USG LITE 60AX has quickly risen to prominence, earning enthusiastic praise from tech media and prestigious industry awards 🏆. Designed for small businesses and teleworkers, this WiFi 6 security router has struck a chord with reviewers and experts alike. We deeply thank the following media and organizations for…
[2025 March Tips & Tricks] Guarantee Uptime with Device HA in the USG FLEX H Series
This discussion has been moved.
[Zyxel Circle] New Video Alert! Register Circle Partner & Set Up Delegated Accounts in Minutes
🎥 New Video Alert! Master Zyxel Circle Partner & Corporate Delegated Admin Setup Are you ready to take your business to the next level? Our latest video walks you through everything you need to know about becoming a Zyxel Circle Partner and setting up Corporate Delegated Admin accounts. 🔹 Why watch? ✅ Effortlessly set up…
[2025 Feb Tips & Tricks] Seamless Synchronization for Effortless Management
Simplify your network management with the new USG FLEX H series feature! At Zyxel, we are dedicated to enhancing your network's security and management efficiency. With the latest uOS1.31 firmware for the USG FLEX H series, we've streamlined your user experience across both the local GUI and Nebula cloud management. What's…
Switch XGS4600 Series - V4.70 Patch 5 Firmware Release
Zyxel Switch XGS4600 Series Release Note January 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XGS4600-52F - V4.70(ABIK.5)C0 Zyxel XGS4600-32F - V4.70(ABBI.5)C0 Zyxel XGS4600-32 - V4.70(ABBH.5)C0 New Feature and Enhancements 1. Enhance security by forcing users to change the…

Latest Discussions

Reboot of RSTP master causes continued inaccessibility of RSTP "slave" (2 XMG1915-10Es)
Latest firmware V4.80(ACGO.1)20240305 | 03/05/2024 on both XMG1915-10Es Both switches setup analogously behind a Fritz!Box in standalone mode: IPV4 setup with static IPs (VLAN 1). IPV6 configured for DHCPV6 (VLAN 1), Fritz!Box as DHCPV6 server which assigns DNS, IA-PD and IA-NA; Fritz!Box also assigning ULAs for fd00::…
Transfer services from USG40 to USG50 Flex
Hello everyone How can I transfer some active services related to my old USG firewall to the new one? Example: Content Filter SecuReporter If I try from the zyxel portal it tells me there are no compatible products Thanks for your help Regards F.
L2TP over IPSec Client (iOS, Windows, Android)
Hello all via wizard i configured the vpn in subject. I can connect I can see in the zyxel monitoring my vpn session with the Mac, but unfortunately I can't access or ping the local resources. USG50 FLEX WAN 192.168.1.200/255.255.255.0 L2TP IP Address Pool RANGE, 192.168.1.30-192.168.1.35 LAN1 IP 10.10.10.33 Can someone…
Update files (Switch) ?
Hello, On my GS1900-8, there are three "files" in the latest version: runtime-GS1900-8v2-V2.90(AAHH.1).bix → which I used for the update from http rom-GS1900-8v2-V2.90(AAHH.1).bix loader-GS1900-8v2-V2.90(AAHH.1).bin What is the difference/use of runtime, rom, and loader? Thank you in advance for this clarification.
Issues with MLO enabled Wifi 7 Download Speed
Attached find an image (speedtest at router.png) of a speedtest run taken at the router. At the router, I am consistently seeing upload and download speeds of >1Gb/sec. The router is hardwired to a NWA130BE via a switch with a 2.5GB port. Attached (mlo setup.png) is the Nebula config for the access point. NOTE that I have…
USG40W - When entering a website (www.idrive.com) I get redirected to the firewall login
Hi, When trying to access the website www.idrive.com on any PC on the network the page gets redirected to the login screen for the USG40W. We found this issue when trying to get Cloud Replication (Backup) working on the iDrive BMR device. THe site *.idrive.com is listed as a Trusted website in the Content Filter. Larry
USG LITE 60AX vlan firewalling
Hello, just a quick question: Does the USG LITE 60AX support firewall rules between vlans that are on the lan side of the device other than then the toggle for "Guest Network"? I know that the SCR 50AX can't do that, because I have a SCR 50AX and I have tried and there was also a question about this on the forum. But I…
Compatible AP for C3000Z Wireless Router
Hello, I need to extend the wireless coverage that the C3000Z Wireless Router provides, and I would like to accomplish that by buying a compatible AP (Access Point) and connecting it to one of the LAN ports on the Router. The problem I'm trying to avoid is broken roaming, where the user disconnects when walking away from…
usg flexH, SSL VPN and multiple ACCESS RULES
in the old usg and usg flex it was possible to create multiple ssl vpn with differentiated accesses, allowing administrators to divide accesses based on the username that connected with their VPN credentials... now, with the new USG FLEX H, how can I create connections with differentiated accesses? the connection client I…
Unable to remove user with no reference
USG FLEX200HV1.31(ABWV.0)ITS-0311-GUI Can't remove users with no reference might be due to long uptime on this firmware?

Latest solutions

L2TP over IPSec Client (iOS, Windows, Android)
Hello all via wizard i configured the vpn in subject. I can connect I can see in the zyxel monitoring my vpn session with the Mac, but unfortunately I can't access or ping the local resources. USG50 FLEX WAN 192.168.1.200/255.255.255.0 L2TP IP Address Pool RANGE, 192.168.1.30-192.168.1.35 LAN1 IP 10.10.10.33 Can someone…
Issues with MLO enabled Wifi 7 Download Speed
Attached find an image (speedtest at router.png) of a speedtest run taken at the router. At the router, I am consistently seeing upload and download speeds of >1Gb/sec. The router is hardwired to a NWA130BE via a switch with a 2.5GB port. Attached (mlo setup.png) is the Nebula config for the access point. NOTE that I have…
USG40W - When entering a website (www.idrive.com) I get redirected to the firewall login
Hi, When trying to access the website www.idrive.com on any PC on the network the page gets redirected to the login screen for the USG40W. We found this issue when trying to get Cloud Replication (Backup) working on the iDrive BMR device. THe site *.idrive.com is listed as a Trusted website in the Content Filter. Larry
USG LITE 60AX vlan firewalling
Hello, just a quick question: Does the USG LITE 60AX support firewall rules between vlans that are on the lan side of the device other than then the toggle for "Guest Network"? I know that the SCR 50AX can't do that, because I have a SCR 50AX and I have tried and there was also a question about this on the forum. But I…
Compatible AP for C3000Z Wireless Router
Hello, I need to extend the wireless coverage that the C3000Z Wireless Router provides, and I would like to accomplish that by buying a compatible AP (Access Point) and connecting it to one of the LAN ports on the Router. The problem I'm trying to avoid is broken roaming, where the user disconnects when walking away from…
usg flexH, SSL VPN and multiple ACCESS RULES
in the old usg and usg flex it was possible to create multiple ssl vpn with differentiated accesses, allowing administrators to divide accesses based on the username that connected with their VPN credentials... now, with the new USG FLEX H, how can I create connections with differentiated accesses? the connection client I…
Default DNS servers
On my Zywall USG Flex 200 I have 2 WANs active. Both WANs got different DNS servers assigned via DHCP. The assigned DNS servers were automaticly added under 'System-DNS' with Domain Zone '*'. My question: Is it possible to prevent the automatic assignment of e.g. WAN2?
What is the maximum JumboFrame MTU size for a Zyxel XGS1930-28HP
Hello, May I kindly ask what the maximum Jumboframe MTU Size is for Zyxel XGS1930-28HP? Must I enable Jumboframes (where would I find this setting in the GUI?) or is this enabled by default? Many thanks for your help and kind regards, Francisco
Problem with Multy app for mykt X
When installing the first Multy X device the app failed at connecting to network. The wifi got created and i can Connect to it, but the app gets stuck on connecting, so i cant add device 2
Extension cable for ANT2105 antenna
Hello, I have an outdoor mesh WiFi network composed of several ZYXEL WAX655E (AX5400) units, but I find them too visible in our garden. Are there antenna extension cables available for the ANT2105 antenna that would allow me to hide the ZYXEL WAX655E access points in a hidden spot without affecting their functionality? I…

Unanswered Discussions

Transfer services from USG40 to USG50 Flex
Hello everyone How can I transfer some active services related to my old USG firewall to the new one? Example: Content Filter SecuReporter If I try from the zyxel portal it tells me there are no compatible products Thanks for your help Regards F.
Update files (Switch) ?
Hello, On my GS1900-8, there are three "files" in the latest version: runtime-GS1900-8v2-V2.90(AAHH.1).bix → which I used for the update from http rom-GS1900-8v2-V2.90(AAHH.1).bix loader-GS1900-8v2-V2.90(AAHH.1).bin What is the difference/use of runtime, rom, and loader? Thank you in advance for this clarification.
Unable to remove user with no reference
USG FLEX200HV1.31(ABWV.0)ITS-0311-GUI Can't remove users with no reference might be due to long uptime on this firmware?
Nsw 100 28p
Hoi. Bought nsw100. Did scan qr to add to site. All seems fine but red led is blinking. Cannot connect to ncc. In nebula app the switch it’s not online. Can some one please advice / help ?
Why i am losing data packets in my ZyXEL USG40?
My ISP is Yota NICARAGUA (https://yota.com.ni/), i have 40Mbps acquired but i am losing data packet often. One part of devices use ethernet network, another part use Wifi network. The majority of devices using the Wifi network use the band 2.4GHz. One minority of devices use the band 5GHz. According to the ISP i am losing…
Port security / cloud authentication
I did some testing with cloud authentication. in this example i didn't configure my mac address in nebula as user, so when i connected my laptop to the switch i couldn't connect. But i didn't see any logging of it. Is that correct? I would assume i get an message warning that my mac address isn't authorized to access the…
Incorrect RADIUS client behavior on USG devices
We’ve been running several USG devices (110 and 210) without issues for years but recently discovered few issues that seem are persisting on newest FLEX H devices as well. RADIUS Framed-MTU Issue The Zyxel RADIUS client (AAA Server) hardcodes Framed-MTU=1400, which is incorrect and not configurable (Microsoft…
IKEv2 causes USG to crash
We’ve been running several USG devices (110 and 210) without issues for years. However, our USG110 recently started hanging every three days. By "hang," I mean it completely stops responding and becomes inaccessible by any means. To rule out hardware or configuration issues, we replaced it with a brand-new USG210 from…
NR7102 bugs
My Nr7102 wont connect to Zyxel Air, only WebUI but logged in as admin i cannot access any settings, only view the current settings and reboot the antenna. Tried both the internal WiFi and directly connected to the LAN from the antenna. Tried setting the IP and port manualy in Advanced Settings in the app, it will still…
[FLEX H] Ability to add 2-factor auth option for Viewer acct type?
Are there any plans to add back the ability to use 2FA for the read-only/'viewer' account? On the 'old' FLEX (non-H) models, we always setup a view-only/'limited-admin' account to be used by our Help Desk team to view settings/logs/etc without the ability to change settings. We always enabled 2FA for this account even…

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Stories

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Enhancing Operational Efficiency and WiFi Experience in Korean Dental Hospital
Dental clinic ——————————————————————————————————————————————————————— Overview The dental hospital relies on oral scanners for treatment and checkups. Initially, the hospital installed a single router positioned in the lobby’s reception area to facilitate wireless connectivity. However, this setup proved insufficient to…
Strengthening Surveillance Infrastructure at a District Court in West Bengal
District Court ——————————————————————————————————————————————————————— Overview Zyxel Networks, in collaboration with its partner Active Networks, undertook a significant project to upgrade the surveillance infrastructure at a district court in West Bengal. The goal was to implement a comprehensive CCTV system across…
Enhancing Surveillance Infrastructure at a Leading International Airport in Gujarat
International Airport in Gujarat ——————————————————————————————————————————————————————— Overview Situated in Gujarat, a significant airport undertook a major upgrade to its surveillance infrastructure to meet increasing security demands. The airport, experiencing growth in passenger and cargo traffic, recognized the…
Shifting into High Gear with Innovative Service Experiences Powered by Nebula
Schultes car dealership ——————————————————————————————————————————————————————— Overview In crafting the new showrooms for SEAT and CUPRA, the goal was to deliver a cutting-edge, visually stunning experience. By integrating advanced multimedia terminals and virtual car displays, the need for a robust, fast wireless network…
Redefining the future of sports and driving innovations with Nebula
Kosmos Global Holding S.L. ——————————————————————————————————————————————————————— Overview With a mission to drive innovation and shape the future of sports, media, and entertainment, Kosmos Global Holding opened a new office in Barcelona and needed to upgrade their technology and network infrastructure for upcoming…
Creating Smart Campus to Optimize Learning and Administration
National Taiwan Normal University ——————————————————————————————————————————————————————— Overview Network connectivity is a fundamental need in modern academic and daily life. Faculty and students across NTNU require stable and high-speed internet for online learning, completing assignments, conducting research, and…
Enhancing Shared Office Operations, Efficiency, and Security for Businesses
Doplin Business Center ——————————————————————————————————————————————————————— Overview Doplin Business Center operates multiple locations in Taipei, providing businesses with a stable and efficient network environment to support daily operations. With Zyxel Networks' advanced networking technology, the business center…