📢 Announcements
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What happen when the CNP license is expired?
When a CNP license expires, your Zyxel device will still function, but you will lose access to all features that require a specific license. Features that require a license are indicated by a diamond icon. For example, if you have a Professional pack license and have used a feature like IP & Routing, you will no longer be…
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Nebula Cloud Service Incident 2025-01-16 09:11~10:21:28 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-16 09:11 (UTC+0) Resolved: 2025-01-16 10:21 (UTC+0) Issue Symptom & Risk: - Users are unable to login Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. If…
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[Release Note] Zyxel Access Point - V6.70 Patch 6 firmware has been released
Access Points Firmware Release Note January 2025 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V6.70 Patch 6 C0. Supported Platforms (Click Hyperlink to…
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[Release Note] Zyxel Access Point - V7.10(ACGG.1)C0 firmware has been released
Access Points Firmware Release Note January 2025 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.10 Patch 1 C0. Supported Platforms (Click Hyperlink to…
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USG FLEX H Series - V1.31Patch 0 Firmware Release
Zywall USG FLEX H Series Release Note January 2025 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware…
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NebulaFlex Switch GS2220 Series - V5.00 patch 0 Firmware Release
Zyxel Switch GS2220 Series Release Note January 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS2220-10 - V5.00(ABRO.0)C0 Zyxel GS2220-10HP - V5.00(ABRP.0)C0 Zyxel GS2220-24 - V5.00(ABRQ.0)C0 Zyxel GS2220-28HP - V5.00(ABRR.0)C0 Zyxel GS2220-50 - V5.00(ABRS.0)C0 Zyxel…
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The Questions You Can Ask with SecuPilot: Simplify Your Network Security Reporting
SecuPilot is an AI-powered feature within Zyxel's SecuReporter, designed to simplify network security management. It enables users to interact with their security data effortlessly using natural language queries. With its advanced AI-driven capabilities, SecuPilot makes it easy for users to request insights and generate…
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[Release Note] Nebula Control Center - 18.30 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Supports 2FA enforcement at the Org level. Note: Zyxel accounts utilizing Google or Apple authentication are incompatible with 2FA enforcement at the Org level. * Added Application chart in the client detail page when a Firewall with…
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[2025 Jan Tips & Tricks] Take Control of Your Security: Enable 2FA on Your Zyxel Firewalls
We’ve said it countless times, but it’s worth repeating: Enable two-factor authentication (2FA) for administrative logins! This critical recommendation arises from the latest vulnerability disclosures, underscoring the importance of proactive measures. Let’s break it down to safeguard what matters most. CVE-2024-11667: Key…
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NebulaFlex Switch XMG1915 Series - V4.80 Patch 3 Firmware Release
Zyxel Switch XMG1915 Series Release Note December 2024 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XMG1915-10E - V4.80(ACGO.3)C0 Zyxel XMG1915-10EP - V4.80(ACGP.3)C0 Zyxel XMG1915-18EP - V4.80(ACGQ.3)C0 New Feature and Enhancements 1. [Standalone] Enhance security by forcing…
Latest Discussions
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How to make FWA510 work as a bridge
Hi I want to use my FWA510 as real bridge in Cellular connection and not use IP passthrough. How to set bridge mode? For some reason I'm not able to add new WAN interface to Broadband like user guide says.
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NIS2 - HowTo
Hi everyone, I need help configuring Zyxel devices in accordance with the NIS2 directive. I am familiar with the general principles of this directive, but I lack detailed information on: How to properly configure Zyxel devices according to NIS2? What elements should be included in security reports? Which vendors are best…
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Setting up Firewall USG60
When Im trying to connect to my USG60 it always shows HTTPS with a red text and with a line crossing those letters, port 8443 (https://192.168.0.1:8443/) is used as a default when I have typed in the IP address to my USG60. I dont know where to sort this, if its a security setting in the firewall or if its a security…
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"Wrong CLI command, device timeout or device logout" after firmware update
I update firmware in USG Flex100W from 5.39(ABWC.0) to 5.39(ABWC.1) during the update I got error message "Wrong CLI command, device timeout or device logout". Despite this device rebooted and in system status screen it says "Firmware update ok". Same error message came when device was rebooted after this. Despite this…
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SCR50AXE - Impossible to connect with SSID in WPA2 but possible in WPA3
Hello everyone, I have 2 sites with SCR50AXE where I have issues with WiFi devices. Site1 (MD clinic): router installed months ago, WiFi enabled with WPA2 since today when the owner told me it was NOT possible to connect to its SSID with a specific notebook. I saw other WiFi devices linked to that router, so it seemed…
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Using Forticlient with ATP200
We have a requirement to use Forticlient to connect to an ATP200 .. the client connects to multiple VPNs .. and the Forticlient keeps knocking our the Windows native VPN Is it possible ? .. to use Forticlient with Zyxel ATP200 .. currently we are connecting with IPSec VPN .. but will do SSL VPN if that is the way to make…
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Error when installing Multy X
Hi! I am having issue when installing Multy X mesh system. What basically is the issue is that you cant go through with the installation. The router obtains IP address from DHCP you can create the SSID and password but the device cant be registered and does not show in the app. I have tried performing the installation with…
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V1.31 not stable to the UI
FLEX200H V1.31 Short uptime and I get this
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Content filtering
today, next step in securing our network. Content Filtering. This morning i was testing it, and it seems to work, but the results is different from time to time. sometimes i get this: the next time i get this: or this… or even this: sometimes, just with an refresh of the page i get a different page. Of course i always want…
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How to remove user from Flex(200) firewall
Hi, As the administrator account, I would like to remove one of the users from a Zyxel Flex 200 firewall. The user's only group membership is the default "users" group. But after marking the user from the list, all but the remove button is active. Why is the "Remove" button inactive? Is it a bug, was it ever meant to work,…
Latest solutions
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How to make FWA510 work as a bridge
Hi I want to use my FWA510 as real bridge in Cellular connection and not use IP passthrough. How to set bridge mode? For some reason I'm not able to add new WAN interface to Broadband like user guide says.
-
NIS2 - HowTo
Hi everyone, I need help configuring Zyxel devices in accordance with the NIS2 directive. I am familiar with the general principles of this directive, but I lack detailed information on: How to properly configure Zyxel devices according to NIS2? What elements should be included in security reports? Which vendors are best…
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Setting up Firewall USG60
When Im trying to connect to my USG60 it always shows HTTPS with a red text and with a line crossing those letters, port 8443 (https://192.168.0.1:8443/) is used as a default when I have typed in the IP address to my USG60. I dont know where to sort this, if its a security setting in the firewall or if its a security…
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"Wrong CLI command, device timeout or device logout" after firmware update
I update firmware in USG Flex100W from 5.39(ABWC.0) to 5.39(ABWC.1) during the update I got error message "Wrong CLI command, device timeout or device logout". Despite this device rebooted and in system status screen it says "Firmware update ok". Same error message came when device was rebooted after this. Despite this…
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SCR50AXE - Impossible to connect with SSID in WPA2 but possible in WPA3
Hello everyone, I have 2 sites with SCR50AXE where I have issues with WiFi devices. Site1 (MD clinic): router installed months ago, WiFi enabled with WPA2 since today when the owner told me it was NOT possible to connect to its SSID with a specific notebook. I saw other WiFi devices linked to that router, so it seemed…
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V1.31 not stable to the UI
FLEX200H V1.31 Short uptime and I get this
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Content filtering
today, next step in securing our network. Content Filtering. This morning i was testing it, and it seems to work, but the results is different from time to time. sometimes i get this: the next time i get this: or this… or even this: sometimes, just with an refresh of the page i get a different page. Of course i always want…
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SSL VPN slower after 5.39(ABUJ.1) firmware
Hi since upgrading our Zywall USG 500 FLEX to the latest 5.39(ABUJ.1) firmware I am finding SSL VPN performance is slower. Windows file transfers over VPN are intermittantly very slow as well as saving and opening Excel files etc. Has anyone else noticed this? Also can Zyxel support let us know why the SSL VPN client is…
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Number of vlans in devices
I have a question, once I bought a swich smart 19xxx for a customer, I don't remember which one and I know that I was crazy, that I could only configure any 2 Vlans. Could you tell me which devices have such limitations?
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Strange log message. Is this an error?
Hi Anyone that knows what this means? I have not seen any link up/down. Happened 9 days ago on one port. And yesterday on two ports. Hardware fail? The switch is just 2 weeks old. 2 2024-12-09T23:12:28Z NO system: PethPse Port 7 - Axis-garage-2 OnOff Trap Port Detection Status is Delivering Power 3 2024-12-09T23:12:28Z NO…
Unanswered Discussions
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Using Forticlient with ATP200
We have a requirement to use Forticlient to connect to an ATP200 .. the client connects to multiple VPNs .. and the Forticlient keeps knocking our the Windows native VPN Is it possible ? .. to use Forticlient with Zyxel ATP200 .. currently we are connecting with IPSec VPN .. but will do SSL VPN if that is the way to make…
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Secondary IP ge1/ge2
Please enhance the Secondary IP option to allow more than 3 IP's on ge1/ge2 interface (FLEX 700H)
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NWA50AX-PRO Country Code
Good Morning, I am deployng a small setup of 3 NWA50AX-PRO all wired into 2 different switches with multigibit interfaces. The 2 switches are interconnected between them with 10Gb trunk. The NWA are configured as AP and roaming is enabled on the 5 Ghz Profile. Stand Alone config, no nebula (the management network has no…
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NAS326 Slow Ethernet Transfers after Win 11 Upgrade
I did a clean install the other day to take me from Windows 10 up to Windows 11 and ever since, my transfer speeds to my NAS326 have been substantially slower (around 17MB/s tops). Previously I would get speeds of at least 80-100 MB/s, so transferring files from my PC to the NAS is taking easily 4x longer compared to…
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client drill down page not working
when I click on a client, It should take me to the client page for more details. instead, the client page flashes for a second then I get diverted to the main dashboard.
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Ex5700-TO
restart the ruter
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Software SBG3600-N000 (German)
Hello Community, I have an older Zyxel LTE router. Unfortunately supported Zyxel no longer the product. Maybe someone in the community can help me. I need these files for SBG3600-N000 (German) Main Current Firmware Version: V1.00(AAKO.9) WWAN Current WWAN Package Version: 1.15 LTE Current Firmware Version:…
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What is LLDP TTL expire and clear neighbor entry port 0 idx 3223521328
Hi I see logs of my Zyxel 1900-24 switches and there is often following record LLDP-7: LLDP TTL expire and clear neighbor entry port 0 idx 3223521328 Do you know what it means? Thank you, Aldomoro
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VMG3625-T50B versiyon güncellemesi
merhaba yukarda belirttiğim marka modem yazılım güncelemesi şuanki versiyon V5.50(ABPM.7.3)G0 dir yeni versiyon varmı bilmek istiyorum kopukluk oluyor internetimde
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Zyxel IP Express IES-1000 EE firmware request
Hi! I've got me an old IES-1000 recently from my co-worker, but they forgot login/password. I know there's a way to upload factory-default configuration, but i don't have one. It seems like it's possible to get it here, on the community page, at least I hope so. Could somebody share the file with me, it would be much…
Stories
Let's learn how Zyxel users are building successful infrastructure and share your own success stories using Zyxel products!
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Enhancing Operational Efficiency and WiFi Experience in Korean Dental Hospital
Dental clinic ——————————————————————————————————————————————————————— Overview The dental hospital relies on oral scanners for treatment and checkups. Initially, the hospital installed a single router positioned in the lobby’s reception area to facilitate wireless connectivity. However, this setup proved insufficient to…
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Strengthening Surveillance Infrastructure at a District Court in West Bengal
District Court ——————————————————————————————————————————————————————— Overview Zyxel Networks, in collaboration with its partner Active Networks, undertook a significant project to upgrade the surveillance infrastructure at a district court in West Bengal. The goal was to implement a comprehensive CCTV system across…
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Enhancing Surveillance Infrastructure at a Leading International Airport in Gujarat
International Airport in Gujarat ——————————————————————————————————————————————————————— Overview Situated in Gujarat, a significant airport undertook a major upgrade to its surveillance infrastructure to meet increasing security demands. The airport, experiencing growth in passenger and cargo traffic, recognized the…
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Securing Networks and Enhancing Legal Service Quality for Busan Law Firm
Busan law firm ——————————————————————————————————————————————————————— Overview The Busan law firm needed to improve its network connectivity and security to enhance its operational efficiency. They partnered with Zyxel Networks and Business Plus to overhaul their existing infrastructure. This new network bolstered…
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From Outdated to Outstanding: Guljag Industries' Security Evolution with Astra Endpoint Service
Guljag Industries Ltd. ——————————————————————————————————————————————————————— Overview Guljag Industries Limited, a leader in the industrial chemical trading sector, faced the challenge of securing its expanding operations while controlling costs. With a sales team constantly on the move and critical business systems…
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Optimizing Hotel Operations and WiFi Experiences with Reliable Networks
Busan Hotel ——————————————————————————————————————————————————————— Overview A prominent hotel in Busan's Haeundae district, spanning 26 floors with 383 guest rooms and various amenities, needed to ensure uninterrupted WiFi coverage throughout the property and prevent disruptions in wired internet services. They worked…