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What does the log "ZDP: initial port 1 control block" mean?
The log entry "ZDP: initial port 1 control block" indicates that the Zyxel Device Protocol (ZDP) is initializing the control block for port 1. This message is part of the system's internal process for managing and controlling network ports. It typically means that the device is setting up or resetting the network interface…
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How to download AP's config file on Nebula?
Nebula APs don't support downloading the configuration file because the configurations are pushed from Nebula. However, if you want to view the AP's running configuration, you can refer to this article and use SSH to access the AP. Then, execute the command: show running-config
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How can I submit a support ticket?
To submit a support ticket, access the Nebula Control Center (NCC). During the Pro Pack trial period, new Nebula users can create and track support tickets directly through the NCC.
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How to block the wireless clients connect to the specific SSID?
To block wireless clients from connecting to a specific SSID on a Zyxel Nebula network, follow these steps: Go to Client > Client List > Access Point Clients > "Show policy clients" Select the client to be blocked. Change their policy to "Block List". To unblock the client, select "Normal". This will allow the selected…
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How to Quickly Check AP Connection Status?
Instead of checking each device's uptime manually, use the Connectivity column in the CC GUI to see the connection status of all APs quickly. Also, use live tools like Ping test or remote SSH from CC to check the current status of the AP. More information can be found here: How to Ping from Nebula How to Remotely Connect…
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What license support to have wifi connection logs?
You do not need a license to view WiFi connection logs. You can access the logs from the Nebula page by navigating to Monitor > AP > Event Log. However, the type of license you have will affect the length of time the logs are retained. For more details, please refer to this article.
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What could be the reason I cannot see airprint when connect to wifi
A: To use AirPrint with Nebula CC, no additional configuration is needed within Nebula. Please ensure that your printer is compatible with AirPrint by checking the list at . Make sure that your printer has the latest firmware installed, and it is connected to the same network and VLAN as your wireless devices to avoid…
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How does a Zyxel AP behave when encountering radar?
To utilize more available channels, Zyxel APs open DFS channels for Dynamic Frequency Selection. If the AP detects radar, the following may occur: Channel Vacancy: Upon radar detection, the AP ceases use of the affected DFS channel and switches to a non-DFS channel that is available. This prevents Wi-Fi signals from…
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What should I do when the WAX650S shows 'Limited Power'?
If you have installed your WAX650S access point AP and recognize that the limited power is on, the likelihood is that it requires 802.3bt (max 60W) of PoE to ensure full power mode. If the WAX650S uses IEEE 802.3af PoE or IEEE 802.3at PoE Plus, the limited power mode of it will be activated because the WAX650S requires 31…
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Is there a way to stay logged in to the Nebula Control Center (NCC) for the whole day without being
Yes, you can adjust the idle timeout settings to prolong the login duration in Nebula Control Center (NCC). Here's how you can do it: Login to NCC. Navigate to Organization-wide > Organization settings. Locate the Idle Timeout setting and adjust the time as needed. It's important to note that if you manage multiple…
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What to Do When Your Device Cannot Scan for SSIDs
If your device cannot scan for SSIDs, try these steps: Check Wi-Fi Settings: Ensure Wi-Fi is turned on in your device's settings. Also, confirm that your AP and SSID share the same tag, or both have no tag. Move Closer to the Router: First, test if you can detect the SSID right under the AP. If you can, gradually move to…
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How to Handle Persistent Connection Attempts from a Specific Station in Event Logs
If you notice a particular station continuously attempting to connect to an Access Point without success connection, as shown in the image below, please follow these steps: Identify the Device: Check the MAC address to determine which device is attempting to connect. Configure the Device: You need to configure it to join…
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What additional features do I get with a Pro Pack license?
With a Pro Pack license, you gain access to advanced features that enhance your network management capabilities. These include: Advanced Network Management: More detailed network insights and control. Extended Log Retention: Longer periods for storing logs and reports. Enhanced Security: Additional security features to…
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Can We Put Prefixes for SYSLOG for AP?
Unfortunately, currently Zyxel access points do not provide an option to add custom prefixes to SYSLOG messages.
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How To Reset Access Point? (Hardware Reset & Nebula Reset)
Hardware Reset: Locate the Reset Button: Find the reset button on your access point. Press and Hold: Using a paperclip or similar tool, press and hold the reset button for about 10-15 seconds. Release the Button. Wait for Reboot: Allow the access point to reboot completely. This may take a few minutes. Nebula Reset: Log in…
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What is Ethernet failover?
Ethernet failover is a network redundancy mechanism designed to maintain continuous network connectivity in the event of a failure in the primary Ethernet connection. In Nebula, "Ethernet Failover" is used to change the AP's role based on its connection status. Here is our design mechanism: When enabled, a wired AP in the…
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What does the Internet Missing default gateway setting log mean of AP?
The Internet Missing default gateway setting log indicates that your device is having trouble reaching the gateway, which in turn affects its ability to communicate with the Nebula cloud platform. To fix this, please ensure that your uplink network device or ISP allows access to the following: d.nebula.zyxel.com: Ports…
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[Nebula] Why alert on access points?
Access points may display an alert icon due to several reasons: The AP is operating in limited speed mode, typically at 10/100Mbps. High client load is causing performance issues. The AP is operating in a reduced power mode. Issues related to the AP's IP settings are detected. VLAN configuration issues have been…
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Why does the “Can't Find Device" message appear when adding AP to Nebula?
The "Can't find device" message when adding a new AP to Nebula is typically caused by a typing error, such as: Entering an incorrect MAC address Entering an incorrect serial number Please ensure the MAC address and serial number match those on the sticker label affixed to your device. If the issue persists after verifying…
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Why the AP LED flashing green?
The AP LED flashing green every second can be due to two scenarios: 1. Newly Deployed AP with Default Configuration: The blinking green light indicates that the device is not registered to Nebula but has internet connectivity. This LED behavior occurs when the AP is in its default configuration status before any changes…