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Administrator Limit Enhancement
Zyxel Networks has introduced a significant enhancement to the administrator limit in Nebula Control Center (NCC) with the release of version 18.10. This update is particularly beneficial for Managed Service Providers (MSPs) and organizations using the NCC platform. Previous Administrator Limits Historically, NCC imposed…
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MSP Portal - Device Ownership
By default, NCC allows anyone with the Nebula mobile app to take ownership of a device by scanning its QR code. Managing device ownership is crucial for MSPs (Managed Service Providers) to ensure security and proper allocation of network devices. Nebula Control Center (NCC) offers a feature called "Device Ownership…
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Improved MSP ID & Note Tracking
Managed Service Providers (MSPs) play a crucial role in managing and supporting their customers' networks. To facilitate this, Zyxel Networks has enhanced the MSP ID and note tracking features in Nebula 18.10, building on previous versions. Key Enhancements Expanded Notes Field: Previously, the notes field was a single…
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Where can I change the logo on the NCC portal?
This article guides how to change the Logo on the top-left corner by using MSP branding feature. MSP branding - Allows MSP to promote their brand by customizing the Nebula Control Center dashboard for their customers Dashboard logo: Add the MSP’s branding logo to the NCC, so other administrators that have access to the…
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I have two different organizations in nebula and I want to merge them.
Merging two different organizations in Nebula can streamline management and simplify network administration. Follow these steps to merge the organizations. We currently cannot directly merge two organizations into one organization. However, you can copy the device settings from one organization to another organization.…
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Introduction to Cross-Org Firmware Upgrades with Zyxel Networks
Introduction to Cross-Org Firmware Upgrades with Zyxel Networks In the constantly evolving world of networking technology, maintaining the firmware of devices across multiple organizations can be a daunting task for Managed Service Providers (MSPs). Zyxel Networks, a leading provider of networking devices such as Access…
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Enhancing MSP Operations with Backup & Restore Features
Enhancing MSP Operations with Backup & Restore Features Zyxel Networks is excited to introduce a significant advancement in network management for Managed Service Providers (MSPs) with the latest update to our MSP pack: the Backup & Restore feature. This enhancement is tailored specifically for MSPs who require a…
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How to add MSP ID and organization notes?
In addition to using the Nebula Control Center, you might also be utilizing Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems for your Managed Service Provider (MSP) operations. To streamline your process and quickly identify which customers require support or contact, we have…
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Resolving an Error in MSP Site Transfer.
Symptoms: Customers under MSP licenses are encountering the error "ERR_MOVE_DEVICE_NOT_ALLOW_DIFFERENCE_ORG_OWNER" when attempting to move three sites from the previous ORGA to a new organization ORGB. This error is preventing the successful transfer of sites between organizations. Root Cause: The root cause of this issue…
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How to synchronize settings from one organization to another organization?
To synchronize organization settings across different organizations, you can use the Cross-Org setting sync feature in Zyxel's MSP (Managed Service Provider) portal MSP > MSP cross-org manage > Cross-org synchronization. Here are the steps to follow: From Source Organization: Select the organization from which you want to…
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How to configure alert notification using MSP in Nebula?
Configuring alert notifications using MSP (Managed Service Provider) in Nebula involves the steps below: Accessing MSP Alert Templates: - As an MSP administrator, you can configure MSP alert templates to monitor Nebula devices for unexpected events, such as devices going online or offline. - To access the MSP Alert…
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Why I do not receive the alert notification in the MSP alert template?
Due to MSP license being account-based please be aware that the account of Email recipient has to be bound with the MSP license otherwise you won't receive the email.
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How to copy and remove the device from one organization to the other?
Sometimes you might need to assist your customer in managing their organization, til the end of contract, the customer may ask you to move their organization from your management. In MSP portal you can copy the organization setting to another organization.
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Does the organization I want to schedule a firmware upgrade need to be a Pro-pack org?
No, the organization does not need to be a Pro-pack org. MSP firmware upgrade function allows MSPs to manage the firmware from all organizations with ease. They can set the MSP firmware upgrade schedule for any organization, no matter which organization type. The organization level only affects the organization…
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How can I manage MSP firmware upgrade schedule?
Please follow these steps to check the firmware version of devices in different organizations: Login to the Zyxel account that has an MSP license. Navigate to the MSP > MSP cross-org manage > Firmware upgrades > Scheduled tasks to check your scheduled firmware upgrade tasks. To change the schedule for a specific model,…
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Why can't my firewall configuration clone to the new organization after doing cross-org site clone?
If you did not disable Nebula VPN and Non-Nebula VPN, cross-org site clone will not clone the configuration to the new organization. This is to avoid unexpected error. Please disable Nebula VPN and Non-Nebula VPN before clone configuration to new organization.
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Can I schedule firmware upgrades via MSP firmware upgrade?
Please follow these steps to check the firmware version of devices in different organizations: Login to the Zyxel account that has an MSP license. Navigate to the MSP > MSP cross-org manage > Firmware upgrades Choose the search criteria and click the search button. The result will be displayed after searching. Select the…
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How do I perform a firmware upgrade via MSP firmware upgrade?
Please follow these steps to check the firmware version of devices in different organizations: Login to the Zyxel account that has an MSP license. Navigate to the MSP > MSP cross-org manage > Firmware upgrades Choose the search criteria and click the search button. The result will be displayed after searching. Select the…
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How can I check the firmware version of devices in different organizations via Nebula MSP portal?
Please follow these steps to check the firmware version of devices in different organizations: Login to the Zyxel account that has an MSP license. Navigate to the MSP > MSP cross-org manage > Firmware upgrades Choose the search criteria and click the search button. The result will be displayed after searching.
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Introducing the MSP Firmware Upgrade Functionality
Scenario With Nebula Control Center's 17.20 release launch, we are pleased to announce enhanced capabilities for MSP managers through our MSP portal. The new feature is the ability to schedule and manage firmware upgrades across different organizations. This FAQ aims to provide you with a comprehensive overview of this new…