-
Nebula says all devices are "Online", but the ISP is down
The system was in "Cloud Saving Mode" when the ISP went down, so we can't see exactly when it happened, but even 15 minutes after turning this mode off, the Nebula Dashboard still reports all ZyXel devices as "Online", even though they're clearly not. What is the cause of this behavior, and how can we make the Dashboard…
-
NWA210AX MAC randomly changes
I have DHCP reservation setup for my Zyxel AP's. Yesterday, 3 out of my 9 AP's changed IP for some reason and when I checked the DHCP server, the MAC address shown by 3 of the AP's are different (no manufacturer OUI identifiable) which is the reason why the DHCP server gave out an IP from its pool. I can still access the…
-
Need to set new device password NSW100-10
I need to factory reset / reset password on my NSW100-10 Red alarm blinking Nebula says device configuration status is not up to date Terminal and web to device asks for password My set password is not accepted, nor is 1234 The device is passing traffic but I can't manage it. All other Nebula devices in my system works…
-
Problem connecting this morning
Hi, woke up and checked my nebula app on iPhone and none of my 6 devices are showing, just get an error message. Both switches showing orange light on cloud. The access points are working and getting internet. Can't log in to Nebula online portal as its says "We'll be back soon" Is this some kind of maintenance issue…
-
Nebula ATP200 Monitoring mode
how can i put an ATP200 in MONITOR mode in my organization in Nebula
-
info
salve buona sera vi volevo chiedere un info ho creato accaunt su nebula mobile vedo il roter online ma non vedo nessuna informazione nella voce clients mi dice no connected client yet mi potete aiutare grazie
-
How can I change the categories of event on when using a local syslog server
I am using a local syslog server for one of my sites and the verbosity of the logs is generating huge amounts of data, how can I select only the events I want to see?
-
Zyxel Nebula NR5101 module update
Please I need the latest module update for this router nebula nr5101 which is (RG502QEAACR13A04M4G)..or is there a newer module update? To make the router support 5G CA ..Thank you in advance
-
NWA50AX PRO 160mhz
Hi, I have a NWA50AX PRO. It's working fine but I have to set 160mhz bandwidth every time it reboots. I have set the override in the radio setting and the settings doesn't change. I have to change channel and the 160mhz bandwidth. Is this a Nebula bug? Edit Rebooting fixes the channel width, but after some time the channel…
-
support for VPN Client to Site connection
hello. I would like to get support for VPN Client to Site connection. I have successfully configured the VPN connection but I cannot connect to all IP addresses in the LAN. I can only connect to 1 IP in that LAN. Please help me. Thanks I currently configure as follows.
-
What I'm I updating too?
So I did it a registered the Flex200H to nebula at least not fully but now shows the device as registered. So I'm on 1.21(ABWV.0)ITS-24WK35-m5760 and nebula says there is a Upgrade available but does not tell me what version I be upgrading too like is there a new version or is it V1.21(ABWV.0) still? Or that the firmware…
-
AP with no "Neighbor Info" on "Nebula Control Center"
Hello, i'm new on Nebula Cloud. We have a site with 50 APs. On Side-Wild → Topology page i can find the neighbor information on all APs. On Side-Wild → Devices → Access Point page, for some APs (random APs that change randomly over time) the filed "Neighbor info" is empy. Someone can tell me the reason or a workaround to…
-
NWA1123ACv3 - 2 APs with different SSID/VLAN - client connections cutting or joining other AP
Hi, Help needed! We have two APs set up in a space on different VLANs and SSID settings. The clients using them have total or intermittent connection loss. Checking the AP client lists, it seems the two SSIDs are connecting through both APs, although the specific VLAN is set on the port and the AP. The APS are located…
-
[NEBULA] Management VLAN is send tagged over each port! mayor security issue!
Hello all, while working with the nebula CC and switches for a couple of months I've noticed something very worrying. When configuring an port for only 1 specific VLAN, it also sends the management VLAN tagged over this interface. This is an very big issue because this port could be used to give internet access to guests…
-
[NEBULA] Management VLAN is send tagged over each port
Hi is there any update for this, i Have several places issues because of this, I know that i can locally go to switch and take those of but when i do some setting on nebula it overrides that.
-
FWA710 SMS inbox
I've looked all over the internet for the answer but cannot find a way, the Manual shows SMS Inbox on the Network Setting > Broadband > Cellular SMS menu but this is not listed. Im on the latest firmware 1.18, can anyone help? I need to log in to my SIM provider account for which they send an SMS, the location of the…
-
Looking for color "dark brown or black" Outdoor Access Points
Hello; I have a customer highly concerned with ascetics. Therefore, I am looking for a architectural dark brown or black ZYXEL Nebula Access Point(s). Or, has anyone out there ever had success painting them? I have reached out to ZYXEL without a return :( Thank you for the input. Damian Solovey KAT 7 NETWORKS
-
SCR lic already registered
Hello everyone, today I added an SCR lic to a Company and the system tells me that is already registered. I never registered it, at least I think that, so is it possible to know to which accout it is linked? Is it possible to find a lic among all the Companies I have on Nebula? Using search bar does not give any result:
-
Access Point offline after a few minutes
I have a client that has a WAX610D connected to a XS1930-12HP switch. I have the switch port set as a trunk with VLAN 1 and VLAN 100 tagged on the port. I'm using Nebula and have the access point configured with the SSID and assigned to VLAN 100. I can get the access point to broadcast the SSID and connect to it for a few…
-
Hide SSID gone.
Hello fellows Zyxel users :) I have a problem, on my site i can't use the function "Hide SSID" but on my parrents site the function is there. what to doo?
