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USG Flex Backup WAN Connection - Timer?
Dear all, I saw the description how to set up a backup wan connection. see below… My question would be, how fast does it switch from primary wan connection to backup wan connection in case of failure? Could I set up the time to switch to backup wan? br Andreas
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External Captive Portal User Authorization
Hi, I'm trying to create an external captive portal to work with Zyxel Nebula. I need any documentation regarding how a user will be authorized. This normally entails sending an HTTP request at a certain address, and with some query parameters or some values in the body. Looking forward to a response.
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Devices "Expiration Date" column doesn't sort in License and Inventory
Within Organization-wide > License & inventory > Devices tab, the column for Expiry Date doesn't sort, whereas all the other columns do. It would be really helpful if this could be fixed / implemented as it would help with managing expiry dates and shuffling queued licenses around between devices. Thanks!
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How to remove device from portal.myzyxel.com?
Hi, I have an access point in the list of devices that I need to remove in order to register it on another account. You can help me? Thanks
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Intel Dual-Band Wireless-AC 7265 not connecting with SCR50AXE
Hello, I have a company where I placed an SCR50AXE. I am able to connect a lot of devices via WiFi to this security router but I am unable to connect a Windows11 with Intel Dual-Band Wireless-AC 7265 onboard. Consider that this laptop is able to connect to other Zyxel APs, just to give you an example. How is it possible ?
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I want firewall USG20-vpn to show up with factory settings when added to Nebula cloud
Right now it always get setup with previous settings, but i can`t find the menu where I can delete this presets for firewall
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How to enable SNMP AP nwa50ax
I have already did it in nebula cloud, my ap were updated, but I can't use snmp Then i try to look via cli: Router(config)# show snmp status active : no port : 161 version : v2c contact : support@zyxel.com.tw location : get community : public set community : public trap : yes informs : yes trap host : none trap community:…
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Router gets everyday ofline
Router get everday online and have to reset to get connecties again
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SCR50AXE guest network
Hello. I am trying to setup a guest WiFi with my SCR50AXE router. I have followed below instructions but it doesn't seem to work. My PC gets IP address but there isn't internet connection. The other WiFi without the guest network works just fine. What would you suggest to check next?
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SCR50AXE Random Reboots
This happens numerous times through out the day, tried a replacement PSU from another SCR but still same. There is also nothing in the logs and no regular pattern. Any suggestions?
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Average Response Time (ART) mac-table flush
Hi all! How can I automate the process of cleaning the mac address table. Due to the frequent use of Apple technique and the constant change of mac address, I have overflow. Where can I find the configuration in nebula?
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Nebula: Bulk import MAC Address for Cloud Authentication
Dear ZyXEL Team, I'm trying to import a bunch of MAC Addresses In Nebula > Configure > Cloud Authentication > MAC but I can't download the template since the link is broken: Could you provide me the template here please ? Thank you
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Smart Mesh not working with EX5601-T1 and NWA50AX
I have a modem/router from my ISP: the EX5601-T1. I bought an NWA50AX AP to create a mesh-like network. I've given the ASP the same network name and password and even put it on the same channel using Nebula (2.4ghz channel 9, 5ghz channel 48). But devices won't switch to the new AP or back to the router. e.g. I have a…
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Site to site will not work between USG FLEX 100 and NSG200?
They see each other in Nebula, but the VPN is disconnected. Base pack. Do I need to have something beyond Base Pack in order to have more than one Site to Site tunnel up at the same time? Two branch offices and only one connects to headquarters. What else do you need to know to help?
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How to turn the 6 GHz radio off on the NWA130BE AP (controlled by Nebula)
How can I turn the 6 GHz radio OFF on NWA130BE (controlled by Nebula)? Note: I am not asking how to exclude the 6 GHz band from a specific SSID. I want to turn the 6 GHz radio OFF completely so that the AP is not active on the 6 GHz band until such time that I have WiFi 7 clients.
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Any issues w Nebula access r.n.?
App says "unable to resolve host nebula.zyxel.com…
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Nebula Down?
Hi! Can anyone access their Nebula account? I get error messages across the board, no matter what PC, phone or browser… Is there a notification on downtime today? Have not gotten any and now we are without access to all our customers…
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Ajout Nébula impossible
Bonjour, impossible d'ajouter un routeur 5G FWA505 à Nebula Message : Impossible de trouver l’équipement. essai depuis l'application mobile ou le site Nebula Comment peut-on l'ajouter pour la gestion Nebula ? Merci
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FWA510 reboots/crashes after enabling 464xlat
Hi, I have an issue with FWA 510. I already tried to reset to factory settings with no success of solving the problem. Right now I’m using 5G (NSA) via Telekom in Germany with the latest Firmware 1.17(ACGD.1)C0 on my FWA 510. I’m living close to a 5G cell tower with direct sight to it and great signal indoors: My iPhone…
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XMG1930 from Nebula back to Stand Alone
Hi, First I installed my switch XMG 1930 as stand alone, and to test Nebula I registered it in the portal. But now I like to use it as stand alone, and even if I remove the switch from the site, it remains managed in Cloud Mode. How I can go back to Stand alone mode ?
