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Even buy ELITE PACK license, my organization keeps "basic" type...
I have two Zyxel devices, one is NWA130BE and another is USG LITE 60AX. Just bought the ELITE PACK and apply to USG LITE 60AX, and according to ELITE PACK, the Nebula Pro Pack should be included for my organization. However, my org keeps showing the org type is "basic" not pro pack. Not sure it's just a sync issue or it's…
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download remote access VPN script error ?
I get an error message when i`m trying to download vpn script for SecuExtender. The action could not complete due to unexpected error! Have anyone experienced this before ?
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How do I delete my zyxel account
Hello, I would like to delete my Zyxel Nebula Account but I cant find any option to delete it. Please delete all my accounts connected to my mail address. MyZyxel, Nebula, etc. Thank you! best regards
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Zyxel WAP NWA220AX-6E blinking green
WAP is registered on NCC, showing green in nebula, gets IP address. However it is blinking breen and according to your guide it say its not registered to NCC which it is. Any help would be appreciated. Thanks
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NWA130BE and IPv6
Since firmware V7.10(ACIL.2), IPv6 no longer works on the NWA130BE APs via WLAN. The client does not receive IPv6 via DHCP. Switches are XMG1915-10EP, IPv6 works via LAN and not via WLAN What can I do? Why is it like this?
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FlexH series with 1.32 - No edit option for Addresses and Group
Hello everyone, I went on Addresses and Group pages on Nebula and I cannot edit data: As you can see when I am on prem I can edit both Addresses: and Groups:
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FlexH series with 1.32 - No copy option for Security Policies
Hello everyone, I tried the update to 1.32 for both 200H and 100H type of products. I went to: And I see here that there are rules synced from the firewall (configured on premise). As said it is not possible to modify their names (neither on premise): As you can see the names are grey both for default rules and for custom…
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End Of Life
I have some questions about devices and End Of Life cycle. Is there a way to find out WHEN an device will be End Of Life. For example i understand that the USF Flex 200 will be end of life in 2030. Where can i get this information? So i would like to know When will the USG Flex H series be End Of Life? Or unknow yet? The…
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Latest to Stable Firmware Window
When new Firmware is released and it goes into the "Latest" category, what is the rough timeframe whereby it then goes into "Stable" category? Does this vary between device types? I'd assume the turnaround is something like 14 days, as thats the recommend timeframe in which to patch applications or Operating Systems for…
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Threat report on Security Routers: how to identify a threat by their category
Hello everyone, as you can see here: I have a pair of threats highlighted on a site where I installed a security router. Those events are linked to a server, so no email client there. I see that one of those events are highlighted as "Stop mail fraud & phishing": is this name related to the IP that sent the attack because…
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Speed Test via Nebula
We've got an organisation with multiple LTE3301-PLUS routers, all connected with 4G sim cards. We're looking to get these registered via Nebula soon to improve management/support. The client has asked if it would be possible to run a speed test via the device page on Nebula? Is this feature on the road map at all? They're…
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FWA710
Unit speedtest shows speeds of 191.67mbits download but i only get 20ish mbps via the lan cable. am i missing something? ive tried the 3 different firmwares on the website and, laptop/mikrotik routers. nothing seems to be able to get the speeds the unit claims it can do. im so confused. am i missing something?
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WBE 660 S
Hi. You have helped me a lot and my Nebula system with six NWA 130 all in wifi mood is running good but the signal strength between my root and the other ap,s are little to weak. My house is mainly built with concrete and is 26 m long and 6 m wide. As two of the rooms are in the end of the house - our office rooms - which…
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FWA710 and "NAT loopback"
Hi, Does FWA710 support "NAT loopback" feature? If not may I request it in the future firmware updates? Thanks
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WAX610D in smart mesh mode and LAN-output
Hi there I use three NWA1123-AC V2, managed through Nebula. As of now one NWA50AX Pro is connected wirelessly through Smart mesh to a NWA1123-AC V2. I would like to connect a Raspberry Pi via Ethernet to the NWA50AX Pro, however I read, that this (LAN-bridge) is not possible through Nebula. After research and consulting…
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How can I flush the DNS cache of a USG LITE 60AX?
I had a client connected once directly via WLAN to the WAN gateway, an AVM FRITZ!Box which is now again connected to the Zyxel WLAN. But nslookup of this client still lets the USG report [client].fritz.box with its old IPv6. This is a show stopper, I expect I will have to reboot the USG LITE 60AX which breaks current…
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site to site vpn duplicate area names
Since yesterday at a customer is the site to site vpn disconnected. Whatever i do, i just get error: ERR_VPN_AREA_NAME_DUPLICATE i cannot delete ereas, totally nothing. any ideas?
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FWA505
Hello, I have a FWA505 and I want to know if this product supports zyxel MESH ? I want to build a mesh network with a single ( 2in1 ) router, that mean if this FWA505 supports Zyxel MESH technology, the backhaul will have Ethernet WAN and 5G SIM simultaneously, right? Can you recommend which zyxel MESH product which can…
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Please delete account
Me and our company are not using Zyxel products anymore. Would like you to send out delete e-mails to all users in my organization. All users are registered with the same domain name as me. (employee@company). Would suggest you implement the function to delete your account when you no longer are connected to any sites.…
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Nebula/on-prem: bonjour reflection (e.g. AirPrint, Chromecasts, Spotify)
Hello everyone, I am looking for some improvements about the need to share printers across differents VLANS. That is needed when you have multifunctions to be shared across different subnets and when you want to be green-friendly (buying only one printer) but also be careful about IT security with WiFi guests. I was on…
