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Bug in API
When i use port profiles, and i use the: https://api.nebula.zyxel.com/v1/nebula/{siteId}/sw/{devId}/port-settings I retrieve the default settings of the port. (so trunk pvid 1 etc). while many ports are disabeled and are access ports etc. example: type access in nebula, trunk with api. when i set manually the settings,…
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unable to resolve nebula-********.d2ns-nbl.com when trying to establish a vpn connection
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Cloud authentication problem: the registered user not see in list
Organization-wideOrganization-wide manage -Cloud authentication Cloud authentication problem:the registered user not see in user list but error message new user register There were errors saving this configuration. Email/Username has already been taken, waiting for user confirmation Results per page: All
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Nebula rollback options in case of malicious admin action
Hello, We manage a Nebula deployment with 200+ sites and expect to add 600+ more. We’d like to understand what recovery options exist if an administrator with malicious intent deletes all sites and backups. Specifically: Is there a rollback or restore mechanism for Nebula itself? If needed, can Zyxel support assist with a…
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Anti-Malware whitelist file with MD5
Hello everyone, I'm having issues with some file downloads: how can I add here some MD5 hashes to check issues?
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Minor bug?
The site location input box behaves strange in my opinion. I assume this is meant for the address of the location. Above is just an fake address, but the bar sometimes becomes red, and i don't know why this is.
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VPN con Firewall NSG50
Hi, just want to know if possible set VPN IPsec over L2TP on NSG50 at my client home for connect from outside the house Thanks
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cloud authentication
Hello, I'm playing arround with cloud authentication for switches. And it's working, but when i have an device, which is blocked, because the mac address isn't registered, i cannot find it anywhere in logging. For troubleshooting it's essential in my opinion that it's logged somewhere. Or am i overlooking it?
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minor bug
When i click the copy button behind "organization ID" in the right upper corner, i get the message cloud monitor id copied… when i click the copy button behind "cloud monitor id", in the right upper corner i get the message organization id copied… It's just the message which isn't correct.
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NWA50AX - after some time of use (several hours) is not responding (wifi disappears etc ...
NWA50AX - after some time of use (several hours) AP is not responding (wifi disappears etc ...). After reboot (power OFF/ON) is working 1+ hour and the situation repeats itself. Firmware is latest - V6.29(ABYW.1). I tried working AP in standalone and in nebula mode and result is the same.... In log's nothing specials…
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NWA50AX repeater APs keep going offline, interruptions to wifi throughout site.
Hi, Please can Zyxel support help with this as I am unsure what the issue is. We've set up smart mesh to help with the network reach in a site but disruption to the network is still ongoing and the repeater APs keep going offline/ high 5Ghz utilization. Upload speed effected. Thank you.
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FWA515 Nebula
Bonjour, Impossible de trouver l’équipement Cordialement.
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SecuReporter Device disconnected
Can't get contact between secureporter and device, license is fine. What could be the cause? The internet is stable and up and running. report is activated.
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SCR 50AXE V1.20(ACGN.0) - no traffic on "Security router network applications"
Hello everyone, after the firmware upgrade I cannot see any sort of traffic on the widget with some of my ORGs (healthcare in this case): Also on another ORG with that security router I can see almost zero traffic (pharmacy here): And another one too (building site here): How can I fix it?
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Losing data in connection usage
Hello everyone, when you want to see how much traffic a device had used during last 30 days and you select an app (for example Instagram): And you have a change in DHCP (so same MAC address and different IP) there is NO way to see which was the traffic done with that MAC address with x.x.x.10 IP and which traffic was done…
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can't delete admins (after transfering organization)
As you know i'm busy with changing the organization. So i created 2 environments. And now i was documenting how to transfer an organization from the old nebula environment to the new one. And it is working. But there is one group transfered also at the admin side. So when i go to the organization, and then administrators,…
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Logging function - Syslog or else?
Hello everyone, as per law request I need to send logs of my ORGs to a Company that saves them for months following specific retention policies. Which sort of logs I can use with Nebula? Is there a way to send them automatically somewhere else, like a syslog server? When you have large networks like this one: it would be…
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Global Management VLAN / LAN
Hello, I have a USG 200H (1) + GS-1920HP (2) + WBE-630S (20). In the USG 200's LAN configuration, I set a LAN (Lan_Management IP: 192.168.88.254/24 P4,P5) + Guest VLANs (172.xxx. VLAN 172) P4,P5 + LanDevice (10.10.x P6-P7-P8). In the Nebula switch settings → I set 88 Management VLAN (Mgmt VLAN). On port P25 of the switch,…
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blocked by key handshake fail - Iphone 16 - IOS
Hello, I've had three Wi-Fi access points for several years, but since upgrading to iPhone 16 (iOS), the Wi-Fi disconnects very regularly for no reason. I have the following logs: I tried the following procedure without success, do you have any other solutions?…
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easiest way to change mail address of my msp account
Hello, I want to change the mail adres of my msp account. It's not that difficult, i go to my account details, and try to change it there. But the account i want to use is allready registered. I can delete this account. (at leaste ask for a request to remove the account), and after it is deleted i can change it. (at least…
