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Nebula account deletion
Hello, I would like to delete my Zyxel Nebula account as I am not using Zyxel products anymore. I have already deleted all devices sites and the organization. I want the whole account as well to be deleted. Thank you for your help!
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Nebula App shows different Security Alert hits number
Hello everyone, I went online to check an Organization: and I see that the Nebula webpage shows zero Security Alerts and 81 CDRs: while the Nebula App shows 7 Security Alerts: So I think that something is not working properly here.
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Intra ID SSID acces - Which MS Licens?
Hi, Does Business Standard + INTUNE license support the Intra ID single sign on SSID just released? Ref below: https://community.zyxel.com/en/discussion/27618/how-to-configure-saml-authentication-with-microsoft-entra-id
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Update DNS Servers on all devices in 1 move
So we experienced in Belgium huge problems with OpenDNS. It seems that through decision of court, OpenDNS is no longer available in Belgium. That meant massive amount of work: Change DC's, Hyper-V's, IPMI, MFC's,… and now for the last step all my Nebula Devices. I hence it's a small chance, but is it possible to change all…
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NCC does not find the switches
I have some GS2220 devices and until yesterday at 6:30 pm everything was fine. An update to firmware version V5.00 (ABRQ.1) | 03/21/2025 appeared. After this update the NCC can no longer find the devices, they are offline. However, they are working normally on the local network. Has anyone had the same problem?
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Spotify doesn't see external speaker connected to NWA130BE
Hello, Spotify on my macbook air does not see the external speaker on a Denon receiver connected to my wireless acces point. I have a Denon receiver connected to the LAN1 output of my Zyxel NWA130BE wireless access point. On my android phone it does detect the Denon receiver speaker through DLNA but my Macbook air doesn't…
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[NEBULA] Captive Portal Functionality
I am trying to capture the email of users when they first connect to WiFi. My plan is once they connect, bring up a page with email form field, once they fill it out they hit submit then the next page captures that email and sends it to our MailChimp API, then redirects to our homepage. I have tried everything; the…
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downgraded organisations
I don't understand this. at 12-04-2025 we receive the message it will be downgraded in 15 days, and at 13-04-2025 i get the message it is downgraded. We want to use the API to get tickets for organisations which are in grace period yours dennis
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Nebula App - Impossible to login
Hello everyone, this morning is impossible to retrieve the OAuth login page via Nebula App so the users are locked out, a part from webpage via PC that is working properly.
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Flex H series 100HP and AP POE - multiple disconnections
Hello everyone, I have installed latest firmware but I still see multiple disconnections with an AP powered via POE with a new 100HP: They are too much regular, really strange behaviour. Any ideas about it?
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On Nebula, how do I block an application category with an exception?
Hello, Is there any way to block an application category like "media streaming" but allow Youtube? The only way I managed to do is blocking everything one by one but leaving the youtube part out.. is that the only way?!
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Nebula SecuReporter - missing devices' names
Hello everyone, I cannot see a lot of names inside my Organization & Device area of SecuReporter. As you can see I read only few of them: Is there a specific reason? How can I fix it?
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logging
Hi all, I notice when i open the logging of the nebula firewall (usg flex 200), i just see one kind of entry: Received IGMPv3 Join message on Group: and this one 900 times. Off course i can search for other entries. But i just want to see all entries. I don't care about the igmpv3 messages. In other way can i disable…
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Nebula bug on device configuration
Hello, after nebula CC update, we have some trouble here. In device configuration, after set a static or dhcp addres, the addres wont anyway shown in the list. And not only address, as you can see, is missing the radio info too on the right, and the power mode too. I tried all, reboot, set to static, set to dhcp, reboot…
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FWA510 reboots/crashes after enabling 464xlat
Hi, I have an issue with FWA 510. I already tried to reset to factory settings with no success of solving the problem. Right now I’m using 5G (NSA) via Telekom in Germany with the latest Firmware 1.17(ACGD.1)C0 on my FWA 510. I’m living close to a 5G cell tower with direct sight to it and great signal indoors: My iPhone…
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Fortigate UTM + XGS2230 Stack Nebula not work
I have a problem I have already reported it to support but while waiting for an answer maybe someone already knows the solution. Namely I have a set of UTM Fortigate + 2x XGS2230 switches connected in a stack. And I wanted to set LACP between UTM and the switch stack in ports 1/48 2/48. The switches are connected to…
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Wi-Fi access for 25 students for 1 hour
Hello, I work in a middle school, and I would like, for example, a class of 25 students to be able to connect to the Wi-Fi, but for a limited time of 1 or 2 hours. Currently, I'm using the Nebula NCC Free Pack. I was thinking of getting the Plus Pack license to access the vouchers, but apparently a voucher is only valid…
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Delete Account
I have read, that the account cannot be deleted by myself. Can you please delete my account and remove my address from any newsletter?
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Please Delete my Zyxel Account
Please delete my Zyxel Account and all associated personal Data. Thank you.
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Guest wireless able to access the main network
Hi, I am looking into a problem we are seeing at one of our sites, the users are telling me they can access the main servers while they are connected on to the guest wireless network. I have checked the settings in place and they look like they should be working correctly. I have attached some images of the settings in…
