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ı cannot management all switch ports
when ı clicked all switch managements The any switch port configure menu not open understand that The site organization owner ıs zyxel How can I change owner my organization
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nebula unexpected error
Hi, i have a Problem with some Sites in my Nebula. The Dashboard are not working And I can't configure my switches. If I open a Switch I got the message: Can someone help?
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NCC license:Device(s) expired or unlicensed.Check license issue.
I created zyxel account, registered for nebula, then unboxed a new usg flex 50 device, added it into Nebula. The device WAN is connected to the Internet, LAN to my PC. However, I can't manage a device, all I can see in NCC is wan1 down. And also in licensing: NCC license:Device(s) expired or unlicensed.Check license issue.…
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Incident Notification
I'm very appreciative for the notifications when there is a service incident. However, it seems very little information is ever shared as to the cause of the incident? Many providers will provide some context or post mortem explaining the disruption. Any chance that could start happening. Being open an honest about issues…
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Nebula incident
Some monitor data can't show up. this is the message that comes out "The action can not complete due to unexpected error!"
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Zyxel 7101 (outdoor) together with Zyzel 5101 (indoor). No internet connection.
I've got two pieces of hardware from Zyxel: the 7101 outdoor router and the 5101 indoor router. When I put my SIM card in the 5101, I get a working internet connection. However, when I put the same SIM card in the 7101, I get nothing. That is, from the admin home page on the 7101 I see: Cellular Info Mode IP Passthrough…
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Account delete
I would like to delete my account, please start the deletion process.
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NWA90AX Pro mac address filtering
is it possible to only allow certain mac addresses on WLAN (maybe even SSID)? I could not find any option in Nebula to configure such a list. I want to make sure only "known" mac addresses can access the WLAN.
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Stolen Equipment
Hi There Is it possible to advise ZyXel of stolen equipment so it can be blocked from use in Nebula?
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ERR_DEVICE_NOT_SUPPORT_REMOTE_VPN and SCR50AXE
Hello, as you can see there is an error with Nebula interface when selecting Remote access VPN with a SCR50AXE.
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Wrong SSL certificate on own https webservice
My firewall pushes wrong ssl certificate to my https webservice through Nebula I presume, how can I deactivate that? Or how can I port the Nebula certificate into my own webservice? NET::ERR_CERT_AUTHORITY_INVALID Subject: usg_flex_50_D8ECE5D505AE Issuer: usg_flex_50_D8ECE5D505AE Expires on: 31 Oct 2032 Current date: 10…
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DHCP Domain Name configuration
Hi, Where can I configure the DHCP domain name using nebula for a USG Flex 200? Basically I need the Zyxel DHCP Server to populate the Connection-specific DNS Suffix with our local domain name. Thanks for the help. David
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It does not work!
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How to disable Cloud saving mode
Hello, i do not often connect to my nebula dashboard but now there is no way for me to disable cloud native mode, how can i please? The toggle won't move.
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[NEBULA] Nebula remote IP address?
Hi, I want to lock down the nebula NAP access , i.e open the access in the firewall for NAP102. From the support I can see the following ports are required : 123 UDP / 443 TCP / 6667 TCP But what is the IP address to allow access from? Is inbound access required? Your quick response will be the most welcome.
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NAT from specific domain
Hi, I need to setup 4 port forwarding with NAT virtual server, but I would enable this NAT only from a specific domain (not IP but FQDN). I have an usg flex 50 configured for nebula. Thanks in advance
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Removing ZTP mode from 5.37 patch 1 and up = realy bad
Hi, the choice to remove the ZTP mode for ATP and FLEX devices from 5.37 patch 1 and onward is realy bad. This feature was very helpfull so junior engineers could deliver Firewalls to a location without having to config or access the firewall. The customer had an "out of the box" experiance and the firewall would "self…
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AP - No devices found and goes offline every 7 or 8 minutes
Hi, my access point doesn't see any device connected to the wifi network... by the way, there is also another problem: from what I see from "Site-wide > Monitor > Access points > Event log" and "Site-wide > Devices > Access points > Access Point Studio" it seems that the access point goes offline every 7 or 8 minutes! It…
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How to limit Internet access for individual users
How to limit Internet access for individual users by MAC address? For example, speed and ban YouTube, Facebook. Zyxel Flex 200 and Nebula
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Nebula and SecuReporter
Hi, I have noticed that our SecuReporter doesn't show source MAC address but there is a tab for it. Is this something that can be enabled? IP address is not all that helpful when trying to track a source if the report is a little old. Thanks David
