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Zyxel NAP353 showing update available but not updating
Getting this error when trying to update NAP353 devices via Nebula portal. "Failed to download the firmware : URL using bad/illegal format or missing URL" I am able to update the Flex700 through Nebula portal. Current NAP353 version is showing as V6.25(ABEY.2). What is going on? How can I update manually?
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VPN working on some PCs, but not others
Hello, we have a USG100 in a remote location to which we need to connect. We use the windows integrated VPN for this and L2TP with a secure key. On some PCs like my work laptop, my home computer and another older work laptop this setup works without issues. However, I tried setting up 2 different laptops in the last week…
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Remove my devices from myPortal
Hello, I would like to remove my device from myPortal but I don't see any way to do that. Furthermore, I'd like to cancel my account and all data associated with it. How can I proceed please?
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Nebula is not online and can’t connect with NCC - who can help?
Hi guys My Zyxel NWA50AX stays offline. I already registered it and I can connect with the unsecure network, but my settings are not transferred to the device. The light on the device never changes to green. It switches from green to red the whole time. I also reset the device, but it didn't change anything. Does anybody…
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Best practice firmware upgrade for multiple devices
In Nebula it's possible to configure a firmware upgrade schedule. What's the best practice to perform firmware upgrades for multiple devices at the same Nebula site? Do I have to take care that multiple devices do not perform firmware upgrades simultaneously if they could lose internet connectivity during firmware upgrade…
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Mesh doesnt work: 2 x NWA55AXE
I have configured 2 NWA55AXE as access points. I have enabled smart mesh. In the "Access points" monitor, it only ever shows an empty uplink AP. When I detach one of the devices from the lan, it loses connection. I dont see any way to debug/diagnose this issue in nebula.
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USGflex200 - Block communication between LANs
Hello, I have configured 4 LAN interfaces (LAN group 1,2,3,4) vlans 10,20,30,40. On Security Policy: there is Implicit rule "Allow LAN to any" and "Allow LAN to Appliance" Questions: 1. Is possible disable implicit rule LANs to LANs. 2. How to block NEW communications between Vlan 10<->20 but allow (ESTABLISHED and…
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Nebula USG Flex 100 NAT / Virtual Server
First time using Nebula to configure a firewall. We need to get some ports open for internal services, but cannot get any of them to work. I have tried with Any in the Public IP, the external IP address, but cannot get it to work.
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ATP Geo-IP Filtering in Nebula
We usually block all continents except North America, I do not see Continents as a option in nebula just a long list of countries, it looks like you can only add 10 countries at a time. What is the best way to go about Geo-ip blocking with Nebula?
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Wan1 Create Virtual Interface
Is it possible to Create a virtual interface in nebula on Wan1?
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Mesh im Nebula
Wie stelle ich den zyxel in ein bestehendes Mesh System ein?
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NWA90AX
Dear all, recently I got an additional WLan Access Point NWA90AX into my home. Problem now is, that some of my devices do not recognize "same network" if I log into NWA90. If I log into old existing AP (NWA1123-NI) everything is fine... Both APs are in same physical network with Netgear-GS110 TP as PoE-Switch and a…
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New Access point NWA1123ACv3 or NWA1123-AC PRO not connecting to NCC
We added a new AP (NWA1123ACv3 or NWA1123-AC PRO) in our site that already has 3 of them (3 x NWA1123ACv3). The AP is connecting to internet but doesn't update with our configuration. It is blinking orange / green (1s each). What can I do ?
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Any Possible Reasons Why Organisation Owner
Cannot upgrade AP? He is owner and firmware is not latest. What are the possible causes?
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AP DHCP NAT mode bandwidth limit?
On a network we've taken over, there is an SSID is set to DHCP NAT mode across a floor with 6 APs. As it isn't tied to a VLAN where a central Traffic Shaping policy can be applied on the Security Gateway in Nebula, If we apply a Rate Limit on the SSID, e.g. 10Mb, will this be 10Mb across all 6 access points, or 10Mb per…
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No Showing Clients on NCC anymore
My devices are connected for sure cause they just working fine, but I can't show them anymore in the current clients list. On all my AP show "current clients = 0" and in the details "Current clients:No client." Support request enabled : Invite Zyxel support as administrator thanks
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New Zyxel Customer & (2) New NWA50AX Access Point Issues
Hello. I was super excited to get my NWA50X yesterday. Setup was easy (if accepting the defaults) which I really liked. My home setup: (1) NWA50AX downstairs (1) NWA50AX upstairs Issues: 1) NWA50AX downstairs on the Access Points list page it says channel is running on channels 157*/161/149/153 [5GHz] BUT, I manually…
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Low-power mode - disabling radio on schedule
As with the scheduling of the SSID availability I would like to see a kind of low-power mode where particular AP's are actively scheduled for a low-power mode where radio is disabled and the device enters a low-power state instead of using POE scheduling on a switch to permanently shutdown the AP and no triggering alarms.…
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Nebula VPN MFA - Certificate Error
I'm configuring the IPSEC client to use Nebula Cloud Auth with MFA (ATP500 connected to Nebula). It all works well, but the webpage to enter my MFA token has an invalid certificate. The standard security settings we use on all of our clients is to block sites with certs that can't be validated. What's the best way to solve…
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Set DHCP Lease To One Day
Let say person logs in 1 jan at 08:00 hrs and logs out at 1 Jan 17:00 hours. DHCP Lease set to 2 days. So will the lease expire at 3 Jan 08:00hrs or 17:00 hrs? Will setting a lease duration of 1 day be too short because the router have to keep "re-learning" mac addresses? Will it affect the hardware?
