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How do I delete my account
Hello, I can't find an option to delete a Zyxel Nebula account. Please delete all accounts connected to my mail address. MyZyxel, Nebula, etc. Best regards
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Delete all my accounts
Hi. I don't use zuxel anymore. Delete all my accounts, including Nebula and on this site.
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Please, for the love of god: Delete my account
I've been searching for 30 minutes, there's not effing delet button to permanantly delet my 'MyZyxel' account.
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Selected LAN IP via selected WAN to internet
Hello, I know than you can configure LAN1 to exit via WAN1, LAN2 with WAN2 and so on.That is an interface rule so it works. Due to poor internet connections I would like to let 1 specific IP on LAN1 to go on internet via WAN1 while the other PCs on LAN1 go via WAN2.I need to have that specific IP (the one that has to go…
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NWA50AX SmartMesh Connection Issue
I have three NWA50AX AP's and another 3rd party AP 1 - Basement/Wired2 - Main Floor/Wired3 - 2nd Floor/Mesh to Main Floor4 - 3rd party AP in Wired Garage (to be replaced in future) The #3 AP, SmartMesh to the Main Floor, has issues connecting. #1 Utilization: 2.4Ghz=17% 5GHz=1% #2 Utilization: 2.4Ghz=31% 5Ghz=21% #3 was…
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iwpriv(kickmac)
Hi Zyxel-support first of all I wish you happy holidays and all the best for the upcoming year. I have 3x NWA1123-ACv2 which are managed via Nebula. They broadcast the same SSID (NWA2.4) on both 2.4Ghz and 5Ghz. They work very well so far but recently I noticed that in conjunction with my iPad 8th Gen I get the following…
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USG Flex with Nebula and iptables masquerade
Hi all, is it possible to use iptables with an USG Flex 200 and Nebula? iptables -t nat -A POSTROUTING -s 10.10.20.100 -d 10.10.30.100 -j MASQUERADE My vacuum cleaner Roborock S7 does not respond when client is not in the same subnet/vlan. CLI would be also ok for me if it is permanent :-) Thanks!
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Nebula android app gives ERR_UNKNOWN in Clients list
After I removed and re-added one device in my Nebula account, Nebula android app keeps giving "ERR_UNKNOWN" in the dashboard page and in the "Clients" page. Tried reinstalling the app, clearing cached data etc, nothing works. Can this be fixed somehow?
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Help reviewing NCC log?
Hi, I recently got a new NWA1123-ACv2 and tried setting it up via Nebula cloud control - however, that didn't happen. Can anyone help me go over the NCC logs to see if anyone messed with the AP while it was in its default (unprotected) state? Thanks! Category Detailsystem Port 0 is up! The link speed is…
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STA Leave (L2UPFrame)
Hello Im no network expert, but will try to explain properly :-) I have a NR5101 5G router connected with cable to NWA50AX + another NWA50AX in smart mesh mode. Network setup in Nebula software. All my devices constantly got dropped over wifi connection with one SSID. So have seperated my 2.4GHz and 5HGz to a XXX_2.4G and…
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[NEBULA] When using the Click to Continue option in Captive Portal, Acknowledgment page slow?
When using the Click to Continue option in Captive Portal, I am hearing a lot of complaints that the Acknowledgement page takes a long time to come up in order to agree. Is there a setting that I might be missing?
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NWA210AX - Secondary SSID - WPA2 PSK - intermittently fails auth
Name: NWA210AX Firmware: V6.45(ABTD.0) (Latest) My secondary network (guest) which is 2.4ghz only, and set to vlan 999 goes through periods of not authenticating clients with the pre shared key. I see my clients go offline and when trying to re-authenticate i get password incorrect. Via Nebula I've tired to change the name…
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NWA1123-ACV2 AP are not stable. Keep on disconnect though there is strong signal
Hay Guys, I installed 4 AP's (NWA1123-ACV2) at my client place. There are 50-60 users. I created 2 ssid's and using for all the AP's. Enabled Smart Mesh. But user facing wifi Disconnecting problem, even though signal is strong but still half of the user facing wifi disconnect problem. Any Solution? Please HELP!
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Network of 10 NWA1123-AC PRO's is randomly disconnecting users
We have implemented a network of 9 NWA1123-AC PRO AP's with 2 GS1920-24HP POE switches across a 2 story building to cover 40-60 devices. We are using a single SSID and kept most of, if not all of, the default Nebula settings. However, we are getting multiple reports daily of intermittent disconnections. I had the…
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Site-to-Site VPN between ATP without Pro license
I've tried this a few times and cannot figure it out. The VPN connection does not establish if I use the "non nebula" option. I cannot turn "Nebula VPN enable" on as I get an error stating that there is no area leader. I can't manage any area leaders as the option is for Pro Pack only... How can I create a site to site VPN…
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When radar signal detected and channel changes, I lose the mesh network
I have 3 NWA50AX, one connected by ethernet the others connected as a wifi mesh. I have noticed that my mesh goes down when a radar signal has been detected and the 2 NWA50AX connected via wifi are no longer connected, and are flashing green and yellow. They do not seem to recover and the only solution I have is to power…
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My RADIUS Auth via local network does not work
Hi, i've set up a RADIUS Sever for a SSID and added the LAN IP in Nebula. But if i am offline the authentication does not work, because the external IP is used: AP Log: 2022-11-28 15:33:05 10.10.100.35 0" dst="0.0.0.0:0" msg="User baba (MAC: a2:5d:32:xx:xx:xx) 802.1X auth timeout. (Server: 91.42.xxx.xxx:1812, Timeout:…
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Zyxel NWA90AX, Offline in Nebula Cloud
I have a concern regarding to our NWA90AX, it is already connected to the Nebula Cloud, and it says Offline in Access Point Status Monitoring even though we can connect to its Wi-Fi with Internet Connection. Also, No LAN IP & Gateway in the Access Point Status. Thanks in advance for the help and tips. Best Regards, Mark
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Nebula tunnel gets rebuilt every 30 seconds
I have a strange situation, there is a site-2-site VPN between two sites, (One Nebula NSG100 and a USGFLEX100W) and apparently the tunnel gets rebuilt every 30 seconds for some reason, ping gets through without any loss, but I can't find the reason, also there is not much in the logs that would help. Can anyone help me…
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802.1x Cloud Auth Security
I have not seen any updates to the KB article demonstrating device authentication via WPA2/3 Enterprise with LEAP as phase 1 and NONE as phase 2. This is insecure and goes against current best practice. Has there been an update to this config method? If so can someone please direct me to it? If not Zyxel should update…
