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Device show in My devices and services but not in organization device list
I have an AP and would like to unregister from an organization but failed. Here is the snapshot of the device. However, I cannot find it from the device list from the organization. What can I do to unregister the device?
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NEW function "Reprovision" - alignment with cloud
Hello everyone, when configuring a new switch I saw this new tab: Is there any chance that there is a misalignment between Nebula and hardware installed on site? I ask that because I thought I was safe when I saw "Up to date" on all my switches. Is it better to manually align configs?
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How do I replicate a USG 100HP configuration on Nebula?
Hello, I need to apply a baseline configuration to 549 new sites using the USG 100HP firewall model on Nebula. I have tried using the "clone site" feature, which works for us with the USG Flex 200 model, but it is not working for the USG 100HP. When I clone a site, the new firewall's configuration in Nebula appears blank.…
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problem with FMA mail
I can no longer access the Nebula portal because my account has MFA and I no longer receive emails to the address indicated for MFA. What can I do?
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Nebula Auto Naming Wired Clients
I've noticed what I think is some new (useful) behaviour in Nebula in the last few months. It used to be that when a Windows PC is connected via ethernet to a Nebula Switch, Nebula would just show the PC's MAC address as the client name. Recently though I've seen Nebula is now detecting the OS as "Windows 7 or newer" and…
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Remote AP limit usage via VPN on prem or Nebula
Hello everyone, I'm planning to enlarge a WiFi network. So I went inside that ORGs details and I see that not all the APs are able to be used remotely: So I checked which AP I can buy here: https://www.zyxel.com/global/en/products/endpoint-and-connectivity/connectivity-service-secure-wifi/compatible-appliances Anyway I see…
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5.41 FW update with delay
Hello everyone, I tried to updated several firewall Flex series manually, but some of them failed. As you can see here: You can find an example where it seems that the last update was done at 21:15 (some minutes ago…) but the firmware version seems to be always the 5.40 instead of the 5.41 Very strange behaviour, because I…
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My access point can't connect to the Internet. NWA1123-AC. What ports do I need to open on my firewa
Hello, My access point can't connect to the Internet. NWA1123-AC. What ports do I need to open on my firewall ? Thanks in advance
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SecuReporter AI Report - typo in description sent via email
Hello everyone, I'm looking at new SecuReporter reports and they are really interesting wen summarized by AI just to get a quick look to what is happening. I would like to tell you that in the basic report there is a typo that I suggest to be fixed:
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I cannot add my device to Nebula?
When I try to add the device, a message appears that "Cannot find device"
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Cannot find device on Nebula
@Zyxel_CSO, When I try to add the device, a message appears that "Cannot find device"
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Traffic shaping on a USG FLEX 100HP managed through Nebula
Hello, I'm trying to configure traffic shaping on a USG FLEX 100HP managed through Nebula. In Nebula, under Site Wide > Configure > Firewall > Routing, the options I see are only "Add Static Route" and "Policy Route." I don’t see a traffic shaping/QoS option like on the USG FLEX 200. Could someone point me to where traffic…
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Zyxel Nebula SD VPN connection fails
Hello all, any ideas on what is going wrong? I have 3 Sites. Two Sites have a Flex200 router, 1 Site still has a NSG100 router (soon to be replaced). I have Hub/Spoke Nebula SD VPN connection. Flex 200 to Flex 200 is going well. Flex 200 to NSG 100 is not going well (Anymore, it used to work in the passed). The NSG 100…
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Hi Nebula team
In the last update of Nebula you added the function wifi alert insight. I have from day one from I got to know about the function put the info on my dashboard. But I do not get any information in the box. see added image It is the same for both of my organisations. Is it only a license issue ? I use only base. Or is it…
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Firmware Mangement Date/Time Bug
Hi, I've noticed since the update to v19.20 that the Firmware Management Date/Time Selection is a bit buggy. So, for example, if you were to pick the 6th November, it would actually pick the 5th November, but the notice above says the 6th November. The time also seems bugged,as you'll pick 2am and it will say 1am. See…
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Firewall status - High usage detail
Hello everyone, is there a way to analyze what happens to a firewall when you see it under high usage? For example, going from one ORG to another one I noticed this: Is it possible to know why that firewall was over 90% of usage? Just for your reference it stays on 5-10% as the average usage.
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Widget malfunction - "Clients by manufacturers"
Hello everyone, this morning I have all the ORGs with this malfunction: How can I solve this issue?
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Separate 5GHz and 2.4GHz networks
How do I create separate SSIDs for 5Ghz and 2.4Ghz networks on the WAC6103D-I? For example, "My 5G Wi-Fi" only applies to 5Ghz networks and "My 2.4G Wi-Fi" only applies to 2.4Ghz networks.
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Clients not connecting via WiFi - DNS failure.
Hi. Using a Flex700h, xs1930-12hp and wbe660s. Some of my devices went off line today, disconnected from nebula, I managed to get them back on line by turning off site wide security sync and rebooting the router. Since the devices came back on line I can no longer get any WiFi clients to work. They show as connected but…
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unable to resolve nebula-********.d2ns-nbl.com when trying to establish a vpn connection
