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Delete Account
I have read, that the account cannot be deleted by myself. Can you please delete my account and remove my address from any newsletter?
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Please Delete my Zyxel Account
Please delete my Zyxel Account and all associated personal Data. Thank you.
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Guest wireless able to access the main network
Hi, I am looking into a problem we are seeing at one of our sites, the users are telling me they can access the main servers while they are connected on to the guest wireless network. I have checked the settings in place and they look like they should be working correctly. I have attached some images of the settings in…
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VPN issue (Flex 700H / NSG50) after Nebula update
I don't know if it is related to Nebula update 18.30 (build 250325.0130) but i have a VPN site-to-site connection between a USG Flex 700H and a NSG50 that is no longer working. Flex 700H says connected. NSG50 has a status of disconnected. I can't ping remote sites.
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Nebula “Clients” section malfunction-bug
Good morning, Today I added two devices to my home network, I go into Nebula to change the name appropriately in the Menu -> Clients but when I click on them I am immediately bounced to the Dashboard. What is happening? Why if I click on any Client I am bounced to the Dashboard? Any clients in the list i click, it send me…
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Reboot USG Flex GUI Access Only
Hi Guys I have a Flex 200 that has lost communication with Nebula NCC, the appliance is up and running ok though. It is not possible for anyone to gain access to pull the plug for a power cycle. I can VPN on to the network ok and log in to GUI of the Flex but I do not see a reboot option anywhere in the options. Any ideas…
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When are the H Series going to be Full Nebula?
I grabbed a 200HP to test and I am really disappointed to see you have to use the remote configurator tool. I won't be willing to push these in to production until they are fully Nebula.
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Licence "Plus Pack"
Hello, at the moment we use the free version of Nebula at the college, but I would like the students to connect with a voucher received from me, will this be possible with the "plus pack" license? Thank for your interest
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Congested Channel
Hello, I decided to purchase another AP because I had high Channel utilization, but now that I have 2 AP's I'm still getting 96 - 98% Channel utilization, also all my wireless endpoint are only channel 1. Can anyone share some things I could try to bring that utilization down to maybe 50%. Thank You.
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Channel selection
Good Morning, Is there a way I can get some of my wifi clients to connect to certain channels to relieve channel congestion in Nebula? For example some to channel 1 some to channel 6 and some to 11? Also explain the TAG feature in Nebula? Thank you in advance.
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Gold Security Pack conversion from On Premise to Nebula
Hello everyone, is it possible to move a firewall from On Premise config to Nebula saving the remaining days for the added lic. (a multi-year subscription) with Gold Security Pack?
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GS1915 8/24 MAC freeze port PoE and Non Poe
I have checked the manual and it states that you can freeze the port to MAC. However I am using Nebula Cloud to manage as I have 18 switches and I cannot find the option within there? Is there something I am missing? Thanks in advance. Ray
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Is it still possible to migrate USG60W firewall to USG FLEX 200?
Dear all. I'm owner of a Zyxel USG60W firewall and have failed to migrate my licence to USG FLEX 200. Is there a way to do this retrospectively? If so, what is the procedure, who do I need to contact? Unfortunately, this is no longer possilbe on the website www.myzyxel.com. I hope you have a solution for me, because I…
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About firewall expiration?
My firewall device's licence expire date is 2025/3/29, i purchase the Gold security pack at 2025/3/10. why the firewall device's licence states is "Deferred"? My problem is solved at 2025/03/30 13:56. Thanks
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Add an NR5101 to Nebula
Hi, We try to add an NR5101 to our nebula account, but we get this message "Device not found". We try from the Nebula APP and web site. On the managment page of the NR51101 only the last step is missing. Thanks for your help.
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SecuExtender VPN Client
I configured a USG FLEX 100 firewall in Nebula mode, activated the IKEv2 VPN, and exported the configuration file. When I try to import the configuration file into my subscription-based SecuExtender VPN client, the message 'Error loading VPN configuration file' appears. I have no further logs or warnings. I searched for…
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Does WAC6503D-S not support nebula?
I know it's an old device but i'm pretty sure i saw it being supported by nebula but when i add it trough mac address and serial number it always shows offline even though it has internet acess and i can access it trough local management ip. The local management gui does not show NCC Discovery on the network tab. Firmware…
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Port security / cloud authentication
I did some testing with cloud authentication. in this example i didn't configure my mac address in nebula as user, so when i connected my laptop to the switch i couldn't connect. But i didn't see any logging of it. Is that correct? I would assume i get an message warning that my mac address isn't authorized to access the…
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Nsw 100 28p
Hoi. Bought nsw100. Did scan qr to add to site. All seems fine but red led is blinking. Cannot connect to ncc. In nebula app the switch it’s not online. Can some one please advice / help ?
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SCR50-X
Hello, I need to ask a question. Nebula says my device is offline, but the Wi-fi still works as it's supposed to. Should I try and unpower/ power the router, or do I need to reconnect the app? Kind retards Daniel
