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Account deletion request
I only had to create this account to unlink a Zyxel nebula product. As there seems to be no other way to delete a account, I am hereby requesting deletion of this account.
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iOS – Cannot loginto Nebula app
iPhone 11 Pro Maxi OS 17.6.1 (latest) Latest Nebula App I cannot log into the app with my saved credentials. Password is valid, eMail is correct – compared it to my Mac Browser and it's 100% the same. I just updated to 17.6.1 and it still won't work.
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IP Range and Hostname USGLITE60ax and 100H
Hello, is there a way to set a range of IP- addresses in the security policies in Nebula? And for some usecases, it would be a nice feature to use a hostname instead of an IP. Thank you
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2.4 GHz profile after rebooting needed for firmware upgrade
Hello everyone, it is the second time (in two different Companies) that it happens that after a reboot needed for a firmware upgrade the 2.4 GHz wifi profile does not work properly: For example this morning I had a printer that was not able to connect wirelessly with the AP after the V7.00(ABYW.2) update: it was sufficient…
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Client connection "hangs" when roaming trough the building
Hello, I am new to troubleshooting access points. I have 7 NWA50AX APs in my house, and when I move from one room to another, I observe something strange. I can walk through the whole house streaming YouTube, but when I change rooms, open Google, and try to search, the client often does not respond. Only when I disconnect…
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Nebula notifications not working
I noticed that since September 9th we no longer receive push notifications for the downtime of nebula devices... what's going on? They aren't being logged by the dashboard either....
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WiFi Extender
We have a medium business with several WAX630S Zyxel APs in our building but we have some dead spots. Are there recommendations for extending our current signal? Would the NWA50AX be a solution? Thanks, Dave
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USG Flex100 - Is it possible to know what its CPU is processing?
Hello everyone, I have some Flex100s on production, but I have a specific site for a healthcare company where I see high usage (to be clear, it happens more often than other sites) compared to generated traffic: As you can see the usage is about 31% and it seems strange due to the fact it is a small network with about 20…
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Mesh and WDS
hi I have several (4) NWA 130 be in a mesh network. I would like to buy one more NWA 130 but use that one in WDS mode together with the root AP. can I run the root ap both using it as a root mesh with my existing ap and simultaneously use it in WDS mode with a new ap located an a other floor. Best regards
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Zyxel FWA710, Germany
Hi, has anyone ever managed to get a FWA710 running in Germany on the Deutsche Telekom 5G Network? I am able to establish a 5G connection but cannot get a ping response. When I try to get support, the support request is denied with the comment that I should contact my ISP. However, I bought the device directly from Zyxel…
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FWA710 gets no working i-net connection
Dear all, here is my scenario: ZTE MC889, with "Deutsche Telekom" Sim, up and running, all in default Zyxel FWA710, with "Deutsche Telekom" Sim, up and running, all in default both are connected to a USG cloud gateway ultra ZTE to WAN 1 (configured to auto) gets a IPv4 FWA710 to WAN 2 (configured to auto) gets no IPv4…
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NWA510 & NWA710
Is there a recommended Nebula configuration when using a NWA510 with a NWA710 on the LAN2/WAN Port? When we have a project with a poor network signal we are planning to install a NWA710 externally and then connect it to the WAN port of the NWA510. e.g. Can the NWA510 be demoted to a security gateway? Thanks John
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Collaborative Detect & Response - lack of Company name
Hello everyone, in the last weeks I enabled Collaborative D&R all over my Companies in Nebula but I see a lack of details in the email sent by Zyxel: As you can see the email is too much generic when you have 2 sites with the same name. It could be really common if you plan to use the name of the City where that site is.…
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Lack of details: Organization-wide manage > Change log
Hello everyone, I was looking into Change log to search if there was a trace about a pair of manual updates that I clicked to force 5.39 firmware upgrade on a Flex100 that is not responding as I expect. Those two upgrade attemps happened this morning, so I asked Nebula to show me last month of logs but no details inside…
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Access Point WAX610D cannot update
When we try to update our access point (WAX610D) we get the following error: "Failed to download the firmware : URL using bad/illegal format or missing URL" This is happening to all 7 of our access point. We have tried the following article to fix this issue, but this did not work for us.…
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FWA710 management wifi missing
Hi, We have just procured an FWA710 to test a number of 5G use case scenarios. But during the initial setup, the built-in management wifi interface on the FWA710 that we are using suddenly disappears. Only way to get it back is to perform a factory reset. Is this a bug or a feature? I.e. do we have to connect the FWA710 to…
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Nebula > Clients (AP) > Status column all shows "Offline"
All of the devices connected to my APs show as "Offline" in the "Clients" view but when I go to Device > Access Points, open a specific AP and look at "Current Stations" in the "Live tools" section I can see all the active devices. This is the same across all my sites and all my organisations. This is only the case when I…
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Medium business website typo
Hello everyone, I was looking into Italian website to check some products for a new installation and I saw a typo: You can find it here: https://www.zyxel.com/it/it/solutions/organization-size/medium-business
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[NEBULA] When I add a device can I import the existing configuration to the site?
I've manually setup two NWA1123-AC Pro access points, and would like to add them to Nebula if I can import the existing configuration of one and use it for the other? Is this possible? Or when I register a device do I have to start from scratch reconfiguring?
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how to fix smart mesh link to 2,4ghz
i have 6 AP in MESH mode, many AP have uplink to 5ghz but signal is very low, in 2.4ghz signal is better… is possible to block mesh link to 2,4 ghz for a better signal? i can't find settings to do this, please help me
