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Nebula Management of Zyxel Devices
we are currently testing Nebula for our MSP practice, and i was wondering if i can add one of my old USG50 firewalls to the nebula interface or is it on newer products only.
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WPA Enterprise WiFi: certificate error while fetching mails from office365
Email cannot be retrieved from Office365 via WPA2/WPA3 Enterprise due to a certificate error. Client is iPhone 13 Pro, iOS 15.4.1
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Nebula Site having problems?
I am trying to access customer data via nebula.zyxel.com as well as the IOS app. I am unable to access any data, just get a spinning circle. Anyone else having this problem?
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Low connection Speed on NWA50
Hi, I recently purchased a NWA50 for testing purposes. I planned to install 3 APs in my house to have wifi all over. Now I encounter the problem that the NWA50 only assigns my mobile with 96mbps to the 5Ghz WiFi. I changed cable. I connected an other APs (not zyxel) to the same cable and got assigned 400mbps. Why is the…
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How can I backup configuration/settings of NSG200
Preferably to an external USB drive.TIA,
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NWA110AX cannot connect to NCC
Firewall and switch are online in NCC. They using 10.X.X.X ip address. AP also can get ip address of 10.X.X.X. However, they cannot go online in NCC. They blinking orange/green 1 second interval. I try connect laptop to switchport can go internet. So AP should be able to go internet. Please advice.
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Configuring SSID Not To Spill Outside A Room
Hi, I have this request to have the SSID to not spill outside a certain area. May I know how do I implement this request? My AP is managed by the NCC.
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VPN clients cannot see each other
Hi, I have a security gateway (NSG100) configured as L2TP VPN server. Client VPN subnet is 10.255.254.0/24. There are two VPN clients: VPN client 1 - 10.255.254.1VPN client 2 - 10.255.254.2 Everything is working great except one thing. My VPN clients can't ping (trace, ssh, ...) each other. Do I need some additional…
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migrate configured Switch and APs to another account
Hi, we recently had a contractor setup a local network in one of our sites. Since this is our first Zyxel, Nebula enabled, site the contractor prepared everything for us and it is working right now. As part of the documentation I only got the serial numbers, MAC-adresses and a "Cloud Password" of the GS1920 and NWA110AX…
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Do not see any Clients on AP
When I log into Nebula and look at clients and history the AP says there are none. I have 40 devices online in my home and some right in the same room at the AP . Why would there be no clients ? I have even taken my phone an IPAD logged off the network and logged back on right under the AP yet still no clients show. my…
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Device is already registered by another user
Hi all, i've bought a USG Flex 200. The seller has written in the description that the package was only unpacked. Apparently, however, the USG was also connected to Nebula. Is there still a possibility to connect the USG to my Nebula account or do I have to send it back? The invoice, serial number and MAC address are…
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Problem Inactive License Nebula PRO
Dear good morning, We purchased a Pro Pack license for the access point (NWA1123ACv3). When entering the license in Nebula, the status is inactive and we are not able to change its status. We restart the access point, delete it from the SITE and the Organization and it does not change the status.
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Shutting down e.g. port 80 on cloud connected access point (NWA55AXE)
I have looked around in Nebula, and in the "direct login" for the AP, but can not find anywhere where i can do stuff like shutting down port 80. Should this be possible?
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On Nebula Control Center the information is incorrect.
Hi, currently my business has 4 zyxel switches. 2 regular switches and 2 PoE switches for phones etc. We have around 30-40 devices (PCs, Phones, Printers) connected to the switches through internal wiring. All the devices are working without any issue. However, on the Nebula Control Center website, it says nothing is…
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direct login for NWA55AXE (access point) that is cloud connected
Hi! We have a NWA55AXE that was set up with the nebula app. Works fine. But where do i see/set the user/pass for logging in directly to it? I mean, when going to its http://IP:80? I have tried admin/1234, and the cloud login, and admin/admin and such, but none works. Thanks!
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My configured devices are not shown in Nebula cloud
I configured USG Flex 200 devices in the nebula cloud but now the devices are not showing and unable to access them.
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Firmware Update fails -> missing domain
When trying to update the Firmware of APs and switches, it always fails. All domains mentioned in Nebula (https://nebula.zyxel.com/cc/ui/index.html#/help/firewall-information) are opened but it tried to connect to some different addresses. I figured out, for updating the firmare, another (sub)domain is being requested:…
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Nebula down?????
I can't get in for the last 20 minutes
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NWA50AX won't update
Hi I have just started using the Zyxel access points at the min. I have 6 APs setup fine, 4 or wired in and 2 are via the mesh setup. However I'm struggling to add my last 2 APs. I'm doing the same steps to add them, both are showing in the Nebula control centre, but both are also saying they are offline with "not up to…
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PPPoE credentials bug ?
Hi everyone, I'm facing a strange situation with Nebula on a 3 sites organization that I have set up about 1 year ago. It was a completely new installation. The organization has 3 sites with VDSL2 modem set up in bridge mode. Nebula configuration had been set up before the physical installation on-site (3 x USG Flex 100).…
