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Adding standalone firewalls to nebula will lose the licenses?
Hello,I decided to switch to Nebula moving firewalls from an old account to the new one connected with Nebula services.On those on premise firewall I activated paid services (UTM, AP management etc.), so the problem is: will be those licenses moved to the Nebula services too?Or I will lose those paid services? Please give…
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ATP 100 Connection Not Working
I have an ATP 100 connected to business internet router in bridge mode on one side and a Net Gear Orbi mesh wi-fi on the other. The unit goes as far as a flashing sync light. The WAN light and LAN lights do not come up, and I can no longer get a connection. What to do?
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Account Settings - Change Email.
Hello, How is it possible to change the email via “Account Information”? https://accounts.myzyxel.com/users/edit_profile It looks like the email is the only parameter that cannot be changed! Regards, Stefan
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USG Flex 500 Managed AP service node limit
What are the maximum number of APs managed by the USG Flex 500 with the current standard license bundle? Originally was 8. I believe that was increased to 16 in later firmware as mentioned in the release notes*. If not 16, what is the license number to expand the Managed AP service node limit?** Thanks * edit: 5.10…
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Nebula Registration Error NWA90AX
i bought a NWA90AX - Pre owned from a Shop in Germany "Alternate in Giessen", now its not possible to register it on Nebula.. could you reset the registration before? thank you very much
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unregister NWA5123AC
Hello, searched here but seems i'm supposed to send details via pm bought an NWA5123AC and can't register it in portal because it is already registered by the prev owner in web-gui there is no "licensing/registration" to re-register the device. who can help?
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Zyxel UTM License
Hello Community, What are the implications of not renewing Zyxel UTM licenses when expired? Do the security services stop working automatically? What does it mean for the business?
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SBG3600
Hi I need the last version of firmware thanks
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Where is the cost for ipsec vpn, I can't find where to purchase it
I have been going in circles for it seems hours, I found out the SSL VPN will not work with Windows 11 and RDP the hard way but the IPSEC does. I can't find where to get the license (perpetual) , and I am unable to get the zero trust one to work.
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cannot free some ZYWALL IPSEC VPN CLIENT licenses
Dear zyxel support, I've reinstalled zywall ipsec vpn client but now I cannot reuse the same license. I've the same issue with some other licenses where software has been uninstalled but the licenses still results to be in use. Thank you for your support
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How to upgrade organization
Hi there, i've an organization which has has three devices with "Nebula Plus Pack License" which will expire on 2022-04-07 and 2022-04-08. Today, I've purchased 3 new licenses (Nebula Professional Pack License) and assigned them to my devices. But the organization type still told me "Plus Pack (Expire on: 2022-05-08)" So,…
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Can I please remove my device from myPortal?
Hello, I would like to remove my device from myPortal but I don't see any way to do that. Furthermore, I'd like to cancel my account and all data associated with it. How can I proceed please?
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delete my Zixel account
Hello, Could you please delete this account entirely, I am note using the device and I don't know how to delete the account. Thanks in advance,
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My technical support requests are not published
Hello. My technical support requests are not published https://support.zyxel.eu What's the problem?
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Newbie question about Zywall 110 and licenses
Greetings. I inherited a brand new Zywall 110 which I intend to use for my person home use i.e. mostly for firewall and intrusion purposes for my network and lab. As I started setting up the machine it seems like I need several licenses in order to make the device somewhat useful - for example, to fulfill the role of…
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pairing license securepoter HA
Hello,
I have just activated the ha pro mode of two usg flex 700s, I have paired the bundled utm licenses and the status is perfectly transferred to the primary device.
I noticed that secureporter licenses are not being transferred is it possible?
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Adding email 2FA to MyZyxel account hangs after entering authorization code
I'm trying to enable email 2FA on our MyZyxel account. I receive the verification code email, enter it in the prompt, and click Verify, but then the verification code box empties and the Verify button becomes greyed out as if I hadn't even entered the code. I've retried several times (new emails and new codes) but no…
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Add sub-users management to Circle for Zyxel partners
Hello, Currently, Circle is monouser, meaning partners having multiple people managing Zyxel Sales have to resort to password sharing, TOTP device sharing and impossibility to account for who did what in logs. What are the future plans to allows proper multi-user management of a business Zyxel account? Random example, your…
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Importing end customer devices as a partner in Circle from myZyxel
Hello, Doing my work correctly, each of my customer have their own myZyxel account, and I am set as their vendor there, meaning they see their device, and I see all my customers devices. Problem is, you cannot import device that are not yours in Circle. The "register device" form in Circle do not seem to account the…
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Zyxel Threat Intelligence (Release Date: 2022-03-01)
ZyWALLs latest virus/malware signature update protects you against more malware and threats. See how ZyWALL defends against these threats. Part 1 – Virus/Malware Spotlight Part 2 – Intrusion Detection Highlight Part 3 – Application Patrol Highlight This article focuses on TeslaCrypt. Part 2 and 3 will be included in the…
