FWA710 losing 5G

2»

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,103  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    edited August 27 Answer ✓

    Hi @spigias

    To start troubleshooting the issue with your FWA710 losing 5G connectivity, please follow these steps:

    1. Upgrade Firmware: Ensure your FWA710 is updated to the latest firmware version.
    2. Check 5G Signal Availability: Verify the 5G signal strength in your area. You can use the nperf website to check signal availability by selecting your Country, City/Province, District, and Carrier (Operator). Alternatively, contact your ISP to confirm 5G signal availability in your region.

    Could you also provide us with the following details?

    • What actions were taken before the connection drop occurred?
    • How frequently does the connection drop happen? Is it random or periodic?
    • Can you describe your network setup, including any devices connected to your FWA710?

    If your FWA710 is managed via Nebula cloud mode, please enable Zyxel Support and provide us your Nebula org and site name, so we can gain a clearer insight into your device configuration.

    Kay

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP! https://bit.ly/2024_Survey_Community

  • laser21
    laser21 Posts: 2  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/68877#Comment_68877

    Hey, did you manage to find a solution?

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）