Zyxel Employee
Hi @Gardis,
For the Windows PC, please reference this video.
https://www.youtube.com/watch?v=lexmZX9Rlbk
For the mobile phones, if you're Android, please reference this post to change the DNS server to "dns.google".
For Iphone, please reference this post.
https://appleinsider.com/articles/18/04/22/how-to-change-the-dns-server-used-by-your-iphone-and-ipad
Nebula Down?
All Replies
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Hi @Andye,
Thanks for the feedback. We are investigating this issue. Any Nebula user who faces this issue may change your DNS server to 8.8.8.8 temporarily.
You may reference this comment to change the DNS server:
Zyxel Melen0 -
Hi @Gardis,
The reason of applications icon disappears might be because your browser or a plugin blocks javascript. Please help check if your browser or a plugin disables/blocks JavaScript. If yes, please enable/unblock JavaScript.
Zyxel Melen0 -
Hi all,
We are investigating this issue. If you found you cannot access "nebula.zyxel.com" or you cannot use Nebula APP, please change your DNS server for temporarily.
For the Windows PC, please reference this video.
For the mobile phones, if you're Android, please reference this post to change the DNS server to "dns.google".
How to make Android use the DNS server of your choiceFor Iphone, please reference this post.You may check this post for more information.
Zyxel Melen0 -
Hi @Gardis,
The reason of applications icon disappears might be because your browser or a
plugin blocks javascript. Please help check if your browser or a plugin disables/blocks
JavaScript. If yes, please enable/unblock JavaScript.No, it is the DNS that affects this too. Have tested, and appears with Google DNS.
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Is it ok to change the DNS directly in the router, here?
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Nebula is still down in Sweden. App states: "cannot resolve host nebula.zyxel.com". No address associated with host name
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Looks like it is working again.
0
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