NR7101 Module Firmware Upgrade Fail

SELBERG · October 12

Download updates here!

https://support.zyxel.eu/hc/en-us/articles/4403365084818-Zyxel-5G-Devices-NR-Series-Advanced-Downloads-Firmware-and-other-resources#h_01J7ZRPS4WKP2D0F6D46MPAEQ3

Stosun · October 12

I did that, but I can't upgrade from version R11a07 to version R13a02.

SELBERG · October 12

Stosun · October 12

Thanks, but I know all this. The upgrade simply won't take place, the wheel just spins, after a while the internet is disconnected and nothing happens.

SELBERG · October 12

Stosun · October 12

You were right, I had to leave at least 20 min. and then everything happened. Thank you

mud_master96 · October 13

https://community.zyxel.com/en/discussion/comment/70446#Comment_70446

unfortunately no, it's not always like this, with the previous module I had no problems, here often if the line receives a new IP, the connection doesn't come back up, the cell band instead doesn't select the bands

mud_master96 · October 13

https://community.zyxel.com/en/discussion/comment/70393#Comment_70393

hello, do you also have the downgrade r13a04 to r13a02 ?

Mayone78 · October 13

so please someone can help providing a simple step BY step guide to revert to RG502QEAACR13A02M4G version?

Thank you

altas · October 14

Hello everyone

thx for the infos for downgrading

Jack3003Oct 11, 2024
Hello
First You have to downgrade from R13A02 to R11A07 with this link below
R13A02 to R11A07
then you have to download the new file from their support
and update to R13A02 then update from R13A02 to R13A04
regards

i was on the same Firmware R13A02 and had to downgrade to R1107, befor i was able to upgrade to the latest Modul Firmware

Here My Steps

if you are on the R13A02 you have to go back to R11A07 ⇒ LINK (wait 15-20min to complett)
download RG502QEA_R11A07-ZYXELR13A02 and start upgrade process (wait 15-20min )
download ZYXELR13A02 - ZYXELR13A04 and start upgrade process (wait 15-20min )

to bit monitoring the NR7101 i opened a command prompt window and started a continuous ping -t to the IP of the Zyxel to see when the upgrade prozess is restarting the Device, it tooks 15-20min to get every update done.

NR7101 Module Firmware Upgrade Fail

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