[NWA130BE] Since 7.20, iPhone 16 toggles between WiFi and Celluar

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  • Flachzange
    Flachzange Posts: 22
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    edited September 17
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    https://community.zyxel.com/en/discussion/comment/87289#Comment_87289

    Nowadays, after a max. of 5 minutes the iphone switches to wifi 5G band only because it notices issues with the 6G band. This makes it also a bit tricky to capture wifi traffic because you only have limited time.

    The workaround so far was disabling 6G in the APs. Then you don't have issues at all.

  • matradix
    matradix Posts: 13
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    https://community.zyxel.com/en/discussion/comment/87272#Comment_87272

    @Zyxel_Melen

    Thanks for the firmware. I’ve had it enabled since yesterday evening and will be testing it.

    However, I’d like to make it clear once again that this fault isn’t limited to iPhones. Android phones are affected too!

    And, as several users here have found, the fault disappears when you disable the 6 GHz band!

  • matradix
    matradix Posts: 13
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    @Zyxel_Melen

    The fault described in detail here is also present in this test firmware.

    As soon as the 6 GHz band is activated, the fault occurs after a few hours.

  • Flachzange
    Flachzange Posts: 22
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    Issue also occured here yesterday evening with the test firmware

  • Maverick87
    Maverick87 Posts: 454
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
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    Hi @Zyxel_Melen,
    some days ago, I've updated my NWA130BE to the last test firmware (V7.40(1)-DF-2026-10-01, it correct also a NTP retry problem) that was supposed to fix this problem (if you see in the PM, I asked you to also have the corrective version for this problem). However, it seems the problem is also present with this version.

    If you want, I can send you the diagnostics.

    image.png

    Thank you

  • Zyxel_Melen
    Zyxel_Melen Posts: 5,139
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
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    Hi @Flachzange @matradix @Maverick87

    Thanks for all your update.

    I will send a new private message to you separately to provide some steps to collect the diagnostic file.

    Zyxel Melen


  • matradix
    matradix Posts: 13
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    It’s now been a whole year since this fault was reported here! A year has gone by in which Zyxel has done next to nothing to seriously rectify this fault! Now customers are expected to sacrifice their time and help with troubleshooting using complicated instructions!

    All in all, what’s going on here is an unbelievable imposition!

    I’ve since taken the NWA130BE out of service and replaced it with a product from a different manufacturer.

    That was my first Zyxel device – and it’ll be my last!

    All the best to you all.

  • Maverick87
    Maverick87 Posts: 454
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
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    Hi @Zyxel_Melen,

    I've now the problem, I send to you a PM with a screenshot and the collected diag.

  • MThacker
    MThacker Posts: 2
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    https://community.zyxel.com/en/discussion/comment/87585#Comment_87585

    Question Matradix: what device did you choose as a replacement and are you having the same issue with it? Asking because I'm running into the same issue on a set of Zyxel WiFi 7 Mesh network devices from my ISP and may be pushing for a replacement.

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