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Why Nebula gray out after login? I can't click anything!
Please check if you are using an ad blocker, cookie blocker, or Brave browser with Brave Shields. If so, it might block the Nebula cookie acceptance window. Please disable the blocker or Brave Shields for Nebula CC first.
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Understanding the Cable Diagnostics Status of Switches on Zyxel Nebula
Q1: How to use Cable Diagnostics on Nebula A1: Go to Site-wide > Devices > Switches > [Switch Name] > [Port Number], scroll down to Cable Diagnostics, and click it. Q2: Understanding the Cable Diagnostics Status of Switches on Zyxel Nebula A2: Field Status Pair Status OK: The physical connection is okay. Open: No physical…
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How to change the NCC display language?
Q: How to change the NCC display language ? A: After logging into Nebula, there is a Settings icon in the upper right corner. You can click the Settings icon and select the Language option. Currently, NCC supports eight languages If you encounter any other issues, please help create a post here and tag @Zyxel_CSO ,…
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How do I change the language for the NCC web page?
Question: How can I change the display language of the Nebula Control Center (NCC) web page? Answer: You can change the NCC web page language by clicking on Settings icon in the top-right corner of the page. Then you'll see the option for language. Click it to change the language you want.
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[Nebula 19.10] Configuration Management Enhancements — Synchronization Updates
Nebula 19.10 introduces significant enhancements to the Configuration Management in Synchronization feature, providing administrators with improved control over inter-site synchronization and expanded options for switches and SSIDs. The update adds several new synchronization capabilities, including the ability to sync…
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[Nebula 19.10] Unified Site-Wide Device Access Settings for Switches & APs
In Nebula version 19.10, we’ve streamlined how you control local management access to your switches and access points. This update consolidates multiple settings into a single, site-wide configuration, making it easier to secure your devices and manage SNMP access. Background Before 19.10, each cloud-managed Zyxel products…
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[Nebula 19.10] Topology View Enhancements
With the release of Nebula version 19.10, we’ve made several improvements to the Site-Wide Topology feature. These updates focus on improving visibility, usability, and consistency so that network administrators can more quickly identify devices, understand connections, and troubleshoot issues. Updated Device Icons…
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[Nebula 19.10] Introducing the Pay-As-You-Go (PAYG) Subscription Model
With the release of Nebula version 19.10, Zyxel introduces a Pay-As-You-Go (PAYG) subscription model for selected services. This flexible, monthly billing option is designed for our Circle Partners and provides an alternative to traditional fixed-term licenses. How PAYG Works Traditionally, Zyxel services require…
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[Nebula 19.10] Microsoft Entra ID Integration Now Available on Zyxel Nebula
We’re excited to introduce the Microsoft Entra ID (formerly Azure Active Directory) integration for Zyxel’s Nebula Control Center (NCC). This feature enhances secure user access and simplifies identity management across your organization. Below, we walk you through everything IT technicians need to know to successfully…
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How to block application on security router?
To block the application on SCR 50AXE and USG LITE 60AX. Navigate to Configure > Security Router > Traffic management Selected the Application and Click save. After complete the settings, the application can be blocked by Security Router.
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When is the firmware update review conducted for Nebula devices?
The firmware status for Nebula devices is reviewed annually. Zyxel conducts this review every year. If you are planning to update the device's firmware yearly, it is recommended to align your updates with this review period to ensure you're utilizing the most stable and reviewed firmware version. If you have further…
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What is the maximum number of floor plans that can be imported into the MAP Floor Plan page?
Question: Is there a limit to how many floor plans can be imported into the MAP Floor Plan page? Answer: There is currently no limitation on the number of floor plans that can be imported into the MAP Floor Plan page. You can split larger plans into smaller sections and upload them separately without restrictions. If you…
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XS3800-28 unable to go online on Nebula when using DHCP range 192.168.0.X
Q: XS3800-28 unable to go online on Nebula when using DHCP range 192.168.0.X A: By default, the XS3800-28 reserves the IP address 192.168.0.1 for its MGMT (out-of-band management) interface. If the local DHCP server is configured to assign IP addresses within the same 192.168.0.X subnet, a conflict occurs between the…
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NCC - PRO/PLUS Pack Activation Banner
As part of the enhancements in Nebula 19.00, Zyxel Networks has improved how organizations activate the Pro or Plus packs. In the past, the activation process could cause confusion, but the new workflow aims to make licensing upgrades clearer and more user-friendly. Here's everything you need to know. Previous Process:…
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NCC - Auto Provision NTP Server Settings
As part of the continuous improvements in Nebula 19.00, Zyxel Networks has introduced an enhanced mechanism for auto-provisioning NTP server settings. This upgrade brings better reliability, smarter load balancing, and improved time synchronization handling across Nebula-managed devices. Here’s everything you need to know…
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NCC MSP - Site Replicate and Site Move
In our latest release, Zyxel Networks has introduced major enhancements to the Managed Service Provider (MSP) functionality in Nebula Control Center (NCC). Previously known as "Cross-Org Site Clone," the feature has now been refined and split into two distinct options: Site Replicate and Site Move with Devices. Here's an…
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How to enable sFlow on Zyxel cloud mode switch?
If you are looking to enable sFlow on Zyxel cloud mode switches, it is important to confirm that your specific model supports this feature. Currently, the Zyxel XS3800-28 switch supports sFlow. Please note that the Nebula Control Center does not support configuring sFlow directly, but you can manually enable it using the…
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Why can't I see the FWA510 clients on the Nebula client list?
This is the current behavior. Nebula displays clients connected to access points, switches, firewalls, and security routers, but not mobile routers. This is why you can't see clients on Nebula if the site only manages an FWA510 or other mobile routers. However, although Nebula Client page currently not support mobile…
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[Nebula APP IOS] Why I stock at APP store after clicking update notification from Nebula APP?
After the Nebula APP 19.00 release, IOS users may stock at the APP store after clicking the update notification from the Nebula APP. If you encounter this issue, please close the Nebula APP and search for it on the App Store to update.
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What Can You See in the Wi-Fi Alert Insight Widget?
The Wi-Fi Alert Insight widget provides detailed information on: Poor Health APs Displays statistics taken from Wireless Health Click to redirect to Wireless Health screen NOTE: Each AP with poor 2.4Ghz/5Ghz/6Ghz are counted once Poor Health Clients Displays statistics taken from Wireless Health Click to redirect to…