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Can I check the number of wired clients by Nebula Mobile APP?
Yes, you can monitor the number of wired clients directly from the Dashboard screen within the Nebula Mobile App.
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Zyxel Nebula OpenAPI
In September 2021, alongside the release of P12, Nebula introduced the
initial version of Nebula OpenAPI, which serves as an interface for software to
directly interact with the Nebula cloud platform and Nebula-managed devices.
These APIs empower Nebula users to programmatically manage Nebula networks at
scale through…
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Start your adventure on Nebula - Nebula CC/License part
Hi All, The following is the quick link for FAQ that the user may encounter when meeting Nebula at first time. [Nebula CC] * How to register a Nebula CC account? * How to create organization and site on Nebula Control Center? * How to modify the organization/site name on Nebula Control Center (NCC) directly? * How to…
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Am I allowed to obtain the API key on my own?
In the past, users needed to submit a ticket to the Zyxel support team to obtain the API key. However, users can now apply for the API key directly through the Nebula portal. In My devices & services> NCC OpenAPI Key
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Where can I active the trial license of MSP?
In the recent update of the Nebula portal, users can now activate the MSP trial license on their own. In addition, please note that the MSP license is account-based, not organization-based.
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Is it possible to reboot my device remotely?
Absolutely! You can reboot your device remotely by navigating to Site-wide > Device > "the device you want to reboot" > Live tools > Reboot device. Firewall: Switch: For Access Points:
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What are the working hours of Zyxel employees?
Zyxel Headquarters (HQ) employees' working hours on weekdays are: 01:00 - 04:00 (UTC+0) 05:00 - 09:00 (UTC+0) If you encounter any issues, please refer to the following link to contact Zyxel Support: If you encounter any other issues, please help create a post here and tag @Zyxel_CSO , or create a ticket directly to reach…
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An unexpected error occurred while connecting to Nebula using the nebula app.
If you encounter an unexpected error when logging into Nebula through the Nebula app, try accessing Nebula through a web browser as an alternative. And contact Zyxel Nebula support through the following link for further assistance: If you encounter any other issues, please help create a post here and tag @Zyxel_CSO ,…
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What is the email address of nebula support?
Currently, there is no direct email address for contacting Nebula support. If you encounter issues while using the Nebula Control Center, you can obtain further assistance by referring to the support link below or by creating a post on the Zyxel Community and tagging @Zyxel_CSO for additional help. If you encounter any…
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How to send pictures to Nebula AI chatbot?
The image attachment feature in the chatbot is available only with the Nebula Pro license. Currently, this feature is supported only in the first input field when starting a conversation. If your organization has activated Nebula Pro, you will see an icon in the bottom-right corner of the chat window when initiating a…
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How to Get Notified About Anomalies via SecuReporter or Nebula
Question: Can SecuReporter notify me directly in case of anomalies? If not, how can I get notified? Answer: Yes, you can get notified about anomalies, but there are a few considerations based on your setup: * On-premise SecuReporter: You can configure SecuReporter to send alert emails directly to you. This setup can notify…
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How do I set up Auto PD Recovery on nebula?
The crash/hang on surveillance devices (ex: IP camera) can usually be recovered by just a reboot. PoE feature “Auto PD Recovery” which offers a way to restart malfunctioning PDs from Zyxel Switch (PSE) to reduce service-down time by sending a field engineer to troubleshoot the live site. Additionally, this feature ensures…
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How do I remove the automatic email at each login?
The login email will be sent for three types, Login successful notification Login failure notification Unusual GeoIP login notification To stop receiving one or more types of login email notifications, refer to the following link to disable automatic email notifications: If you encounter any other issues, please help…
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Why can not receive a password reset email for my Zyxel account after linked to Google?
If your Zyxel account is linked to Google, password reset requests are handled by Google. Zyxel does not send password reset emails in this case. To resolve this issue, follow these steps: Check Your Google Account Settings: Ensure you are receiving emails properly. Update Your Google Password: Changing your Google…
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What are the user authentication limits for Nebula Cloud Authentication Server?
The Nebula Cloud Authentication Server supports different user entry limits based on your subscription: Base Pack: Up to 50 users. Plus Pack: Up to 100 users. Pro Pack: No limit on users. Noted: The connection limit for the Base/Plus Pack applies only to user entries managed through the Nebula Cloud Authentication Server,…
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Nebula Control Center (NCC) USG FLEX H-Series Management Enhancements
In the latest NCC update (version 18.20), Zyxel Networks has introduced new management features for the UG FLEX H Series devices, which include advanced firewalls and security appliances. These enhancements offer improved visibility, detailed status metrics, and streamlined access to critical information, making it easier…
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Nebula Control Center (NCC) Physical Ports Display Revision
With the latest Nebula Control Center (NCC) release (version 18.20), Zyxel has introduced a significant update to the physical ports display interface for network devices, particularly enhancing the user experience on switches and other devices managed through NCC. This update includes changes to port visualization, status…
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Nebula Orchestrator Landing Page Removal in NCC 18.20
As part of the updates in Nebula Control Center (NCC) version 18.20, Zyxel Networks has streamlined the login experience by removing the Nebula Orchestrator landing page. This change simplifies user access to Nebula’s main portal and anticipates the scheduled end-of-service for Nebula Orchestrator by 2026. Here, we’ll…
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Administrator Site Privilege Hint in Nebula Control Center (NCC)
In Nebula Control Center (NCC) version 18.20, Zyxel has introduced a helpful new feature called the Administrator Site Privilege Hint. This enhancement aims to provide a message when setting up site-specific privileges for administrator accounts, addressing common user questions about accessing site-level privilege…
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Nebula Control Center (NCC) Enhancements for MSP Admins & Teams
The latest release of Zyxel’s Nebula Control Center (NCC) version 18.20 introduces powerful enhancements for Managed Service Providers (MSPs), focusing on greater flexibility and control in managing administrator privileges and account statuses. These updates enable more granular access management across organizations and…
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Administrator Expiration Time
With Nebula’s latest update version 18.20, Zyxel has introduced a convenient and powerful feature for managing administrator access: Administrator Expiration Time. This new functionality enables Nebula organizations to set expiration dates for temporary administrator accounts, improving both access control and security for…
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Nebula Control Center (NCC) IP Setup Conflict Awareness
With the release of Nebula 18.20, Zyxel Networks has introduced a new feature in the Nebula Control Center (NCC) to enhance IP setup management: IP Setup Conflict Awareness. This functionality aims to help users avoid IP address conflicts, making network configuration and management more seamless and reducing potential…
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Nebula API Key Management in Zyxel Networks: New Features and Enhancements
In the latest release, version 18.20, Zyxel Networks has introduced significant updates to the Nebula API Key Management system, simplifying access and enhancing security for users. This article covers the new functionality, how it improves upon previous processes, and offers a step-by-step guide to using the updated API…