The meaning of heavy loading shows on site Dashboard or in Nebula AP and Nebula SW page are different. * For Nebula AP, it means the number of online Nebula APs that exceed the maximum client device number(configured in your Load Balancing settings) by total number of online Nebula APs in the site. * For Nebula SW, it…
The usage in the overview page shows the amount of data consumed by the site. It calculates the period of the last 24hrs. The site health in the overview page shows the percentage of uptime in a given time interval to indicate the site’s network availability.* Green: 95-100% Network uptime * Dark: 75-95% Network uptime *…
If you want to display a greater or lesser number of configuration fields on the Access Point page, you can try to the following steps, 1. Click Devices > Access Point 2. Click Settings button on the top right, and you can select the items tou want to show in an Access Point page.
Generally speaking, when NCC server connectivity is lost, your devices will still be operational since it only affects the management process the devices. You will still be able to access LAN/WAN but not able to configure them. So to speak, some functions that require interaction between NCC will still be affected such as…
There are four service ports currently being used for communicating between NCC and the Nebula devices. * Port 4335 and 6667 are used in TCP for Nebula Cloud Management(NETCONF). * Port 443 is used in TCP for Nebula Cloud Management(include firmware upgrade). * Port 123 is used in UDP for Network Time Protocol(NTP). Ports…
Nebula Control Center currently does not support the removal of organizations due to license co-termination issue. Hence, please submit a request ticket Help > Support Request > Open > New Case on NCC if you would like to remove your organization.
Enable SNMP V1/V2c on NCC allows third party to monitor and configure Nebula devices according to specifying the community string. This SNMP Community string with GET and SET behaviors will apply to all the Nebula devices that are registered in the site. The setting steps are as following:* Site-wide > Configure > Site…
Nebula Control Center (NCC) supports the concurrency of multi-user management. A group of users can share the same credentials of an account /a password and login NCC simultaneously. Therefore, Last login: minutes from public ip (location), indicates the time of the previous session and IP address of a user that has been…
Nebula devices display the location on the map based on the public IP address provided by your Internet Service Provider (ISP), but you can manually drag and drop the device icon to your desired location and upload the floor plan of your building as a better reference
Nebula devices can be pre-configured partially according to the site-based prior to being added to a site/organization. For example, you can configure SSID on Nebula access point before license registration on Nebula Control Center (NCC). On the other hand, other configuration such as port mirroring is required to enable…
Please refer to the following steps that guides how to modify devices’ location and move devices to another floor plan. 1. Go to Map & floor plans. 2. Click on the "Edit floor plans". 3. Add a floor plan by clicking on "Create +" and select the file that you want to add. 4. In the pop out window, fill in a map name and an…
Any non-nebula device in Topology shows a box with a question mark (Other) with MAC address information Go to Topology
The startup description of Nebula Device LED Indicators is as below matrix table You may also get this information at: Nebula CC > Help > Device LED guide: https://bulletin.nebula.zyxel.com/online-help/nebula-device/Nebula_Device_UG-LED_v17.30.pdf
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