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Direct Support ticketing function travels through Organizations
Hello everyone, as you open more Organizations inside Nebula, so having more tabs open each with a different Organization, could cause interference when opening a ticket from Direct Support area: I opened OrganizationA and its support request lists (I needed to copy a previous similar Case reference). After that I opened…
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Moving from On-Premise to Nebula
I probably know the answer already, but would there ever be a way of converting the config from an on-premise firewall to Nebula managed firewall without loosing the settings? I have put most of my clients firewalls in on-premise mode as Nebula in its infancy did not allow for all the functionality I wanted. Now Nebula is…
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Issues with Nebula packs
I have the Nebula Pro pack on my mobile router, but to get access to the router settings on a web GUI, I had to purchase Plus packs for my AP and Switch. Now when I try to access the router settings it says I need to buy a Pro Pack to unlock this feature, although the current pack does not expire until March 2025. Anyone…
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[ATP/FLEX/FLEX H] What is the maximum number of DHCP Pool supported on Nebula firewall?
I saw Zyxel have limit maximum number of Static DHCP table supported on Nebula USG/ATP firewall. Firstly, what is the maximum number of Static DHCP table supported on Nebula USG_FLEX_H series? I still didn't see USG_FLEX_H on nebula to add, when will Nebula support to add? Secondly, What is the maximum number of DHCP IP…
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Firewall with notification of 15 days expiring has another license of 2 years queued
Hello everyone, I would like to suggest a review of notification from Nebula: This is a wrong alert if you have queued valid licenses: In my case I added 2 years Gold Security Pack coverage but Nebula is still telling me that I have devices expiring. Of course the license is just linked to the same firewall
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A device has disappeared from my inventory list
Hello, I enrolled a NWA50AX wifi access point in an organization about 2 weeks ago. A user told me today that this AP is flashing green and impossible to connect to. I went to look in the Nebula organization and indeed, the AP is no longer part of the inventory. When I try to add it with the serial number and MAC address,…
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IP Passthrough Mode
Wondering how many people use this mode and have problems when your IP changes have made a case #463401 which is being looked at I have the FWA-510
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MyZyxel Export
I have an question. We are working on an project. We have many (old) customers who still has the Zywall 110. But the question is. Which zyxel is still active, and to which customer does it belong. I know how i can find out which zywall is still active, but from the myzyxel portal i cannot see to which customer. But we have…
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Lack of logs for switches errors
Hello everyone, I went online on Nebula and I saw this error: For this reason I visited the specific page Nebula suggested me to look at: I saw no details to understand the reason why the switch went on error. So I changed from "Range" mode to "Before" mode for logs details: Anyway no logs. So how could I try…
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I want to Delete my Zyxel/Nebula account
Hi @Zyxel_CSO I have Twice in the last 2 weeks sent an email to euprivacy@zyxel.eu requesting deletion of my account as per your required process. I have received NO response and my account is still active (as I write this question). Please action my request to have my Zyxel account deleted in line with my respective Eu…
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Clients refuse to connec to the nearest AP
I have many Shelly wlan relays that are connected to my Nexus managed APs. Somehow they often end up trying to connect to a far away AP instead of the really near one and keep failing on connection. Here they have all disconnected when the nearby ap switched channel at 3am. Signal on that AP was great. After this they just…
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Slow Nebula platform.
UPDATE! I cannot answar your post. Tryed 3 times now, dont get any error. I have given you access. I have issues with all my org. Given you access to: a couple. (Hi, is anyone else experiencing slow Nebula right now?)
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WAX630S become offline during 2 minutes multiple times a day
Hello, I have 3 WAX630S plugged in a GS1920-48HP. All devices are up to date. Since 3-4 weeks, the 3 Access Point go offline during 2 minutes multiple times a day (not at the same time). During this time, SSID and internet access remain available. Seems to impact the connection to Nebula only The logs show : The switch…
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Submit a website to reclassification
Since October 2024, we are having to add several websites to the Content Filter allow list, since they are categorized as Unknown and basically appear blocked to the end-user. Is there a website for Zyxel to submit these URLs to be reclassified so we don't have to whitelist every Org in Nebula? Or a MSP Content Filter list…
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Current method to get ATP100 into Nebula
Can someone explain to me the best method to get an ATP100 into Nebula? We have a spare that I would like to use at another location. ZTP does not seem to be working, and I have seen the suggestion to roll back the firmware, but that fails as well. I have tried adding it manually in nebula, but the option to choose nebula…
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NWA130BE restarting
My NWA130BE does a restart several times per day. It always starts like this: Netconf connection is connected. NTP update has succeeded. Device is rebooted by cold start! The AP has successfully booted. Firmware is V7.00(ACIL.3) (Latest) Maintenance is scheduled for once a week Any ideas?
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NWA130BE V7.00(ACIL.3) - A lot of micro disconnections
Hello everyone, looking into details for a new Wifi 7 AP I noticed a lot of short (about 2 mins) disconnections: Before the last firmware update I did not see those multiple micro disconnections, I updated it on 2024-10-21 11:11:00 and after that timestamp you can see the problem. Is there any known issues?
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Deleted SSIDs are still accessable and present - new one do not show up
Hi, I deletd a few SSIDs - they were open access and I did not need them anymore. They are gone from the dashboard BUT they are still accessible by everyone via phone etc.. In addition I created a new SSID - this one does show up at the dashborad BUT does not show up at all as a Wifi. This is now going since weeks and I…
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Nebula - Stop emails about next scheduled firmware update
Hello, Since this morning, I've been receiving regular emails from “info@nebula.zyxel.com” informing me that one or more APs will be receiving an update on a scheduled date. I have a lot of sites and I receive an e-mail for each site. How can I stop these e-mails? Thanks for your help
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Nebula says all devices are "Online", but the ISP is down
The system was in "Cloud Saving Mode" when the ISP went down, so we can't see exactly when it happened, but even 15 minutes after turning this mode off, the Nebula Dashboard still reports all ZyXel devices as "Online", even though they're clearly not. What is the cause of this behavior, and how can we make the Dashboard…
