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Lack of details: Organization-wide manage > Change log
Hello everyone, I was looking into Change log to search if there was a trace about a pair of manual updates that I clicked to force 5.39 firmware upgrade on a Flex100 that is not responding as I expect. Those two upgrade attemps happened this morning, so I asked Nebula to show me last month of logs but no details inside…
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Access Point WAX610D cannot update
When we try to update our access point (WAX610D) we get the following error: "Failed to download the firmware : URL using bad/illegal format or missing URL" This is happening to all 7 of our access point. We have tried the following article to fix this issue, but this did not work for us.…
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FWA710 management wifi missing
Hi, We have just procured an FWA710 to test a number of 5G use case scenarios. But during the initial setup, the built-in management wifi interface on the FWA710 that we are using suddenly disappears. Only way to get it back is to perform a factory reset. Is this a bug or a feature? I.e. do we have to connect the FWA710 to…
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Nebula > Clients (AP) > Status column all shows "Offline"
All of the devices connected to my APs show as "Offline" in the "Clients" view but when I go to Device > Access Points, open a specific AP and look at "Current Stations" in the "Live tools" section I can see all the active devices. This is the same across all my sites and all my organisations. This is only the case when I…
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Medium business website typo
Hello everyone, I was looking into Italian website to check some products for a new installation and I saw a typo: You can find it here: https://www.zyxel.com/it/it/solutions/organization-size/medium-business
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[NEBULA] When I add a device can I import the existing configuration to the site?
I've manually setup two NWA1123-AC Pro access points, and would like to add them to Nebula if I can import the existing configuration of one and use it for the other? Is this possible? Or when I register a device do I have to start from scratch reconfiguring?
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how to fix smart mesh link to 2,4ghz
i have 6 AP in MESH mode, many AP have uplink to 5ghz but signal is very low, in 2.4ghz signal is better… is possible to block mesh link to 2,4 ghz for a better signal? i can't find settings to do this, please help me
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NWA90AX user's guide missing captive portal settings
Hi! The datasheet of the NWA90AX says:"n addition, with the support of captive portal and IEEE 802.1x authentication,the NWA90AX not only offers SMB users the enterprise-level security to protecttheir business networks, but also the flexible opportunity to customize wirelessnetwork usage login for marketing and business…
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USG Flex200H license issue
Hello, I upgraded to 1.21 firmware and added this 200H to my Nebula site but I cannot see its licensing working: While on Nebula I see a month of TRIAL activated: Is there any known issue about that? I would like to pair SecuReporter and test services before deploying it on the field.
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How many devices are we allowed on our account.
I have about 35 wifi access points that we monitor and the app only allows 9 devices so now I have 4 email accounts to monitor them but want to put all on one fir simplicity. HELP PLEASE.
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Apple devices can't connect to WBE660S with firmware 7.00 and MLO enabled
I also experienced issues, but only with Apple Devices. They would have handshake issues. "Blocked by key handshake fail". Once disabled, everything started working again.
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Nebula FWA 510 and Iliad 5g Not Working, No Card Detected!!
Hello I have to report a strange behavior of the Nebula FWA 510 Router with the Iliad Operator in Italy. When i plug a sim of this operatore, i have a couple, the router interface show "no sim card detected". The Router FWA 150 works as expected with a sim from H3G (named "Tre" in italy) but with each Sim from Iliad act in…
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Minimum internet speed
Hi Zyxel community I wanted to ask if someone already noticed a minimum internet speed to load a router online on Nebula. To give some context: we recently installed a router (SCR 50AXE) and after waiting 5-10min it did not show up online from our Nebula account. After checking the internet speed, we noticed a low speed of…
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Not able to log in to Nebula
When I trying to log in tonight to Nebula I get a page saying I am a robot. Logging in with my account <remove private information> what to don?
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Multiple NWA50X - Poor Performance
Hi, I have five NWA50X access points scattered around my business premises over 2 floors. My issues are mainly performance copying data from/to clients and general Internet usage, download speeds. We have 1GB up/down for our broadband however, sometimes clients struggle and lose connection from the WiFi network, even…
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Keep configuration when switching from Standalone mode to Nebula mode
I have 4 NWA50AX APs in a network. Currently they are all standalone. I'm considering moving to Nebula, but I'd like to know: Is my current configuration kept when moving to Nebula? Can I switch back to standalone and keep my configuration?
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Nebula should correlate MLO MAC Addresses to Source Device
Currently with the WBE130 and Wifi 7 and MLO enabled, MAC addresses associated with the MLO connected are not associated to the Device MAC of the Client so they show up as other wired clients. The devices, therefore Nebula, know these MACs are associated as evident in the connection logs.
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Flow control on XS1930-12HP
Hello, I have a laptop with a 1gbe NIC connected to a 10gbe port on the XS1930-12HP. The laptop is not getting the full 1gbps speed and most of the time just gets under 800mbps. Based on my research here, this is because of the mismatch in bandwidth between the switch port and the NIC. I can see that the suggested solution…
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LITE60 and wifi mesh with NWA50AX PRO suddenly interrupted
Hello everyone, I installed a LITE60 with 2x NWA50AX PRO. LITE60 is the root, both APs are via wifi mesh. Suddenly one of them goes crazy: Right now one AP is unreachable.
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Eventlog not showing anything
HI On my SCR 50AXE the event log wont show anything in any cathogories ? How to fix this ?
