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how long does it take to delete devices from Sites
One of our clients decided to add devices into an account they created. In order to manage the devices for them I have deleted them from their new account but cant add them to ours, they say they are still on their account. that was 12 hours ago. how long will it take to release them?
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Archer TXE70UH incompatible with NWA50BE PRO?
Hello everyone, I installed multiple sites with NWA50BE PRO. Inside one of these I have a brand new Archer TXE70UH that tried to link to this SSID with MLO and other interesting settings: Anyway the Archer saw the network, linked to it at 1.2 Gbps but it was NOT able to reach internet. I tried almost everything, checking…
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NO local config options after removal from Nebula Cloud
I have a NWA50AX PRO Has been working great standalone, made the mistake of adding to Nebula Cloud and updating the Firmware to V7.10(3) / 2025-06-29 07:27:38 I have now removed the device from the organisation, it rebooted back to standalone mode (Even factory reset it) and logged in with the default, but it only gives me…
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ATP200 - Impossible to adopt it in Nebula
Hello everyone, I justs unboxed a brand new ATP200. So I went on its 192.168.1.1 to update its firmware and I downloaded it from Zyxel repo. Then I went again on that page to configure it and I am not able to adopt it via Nebula. Neither via USB (formatted in FAT and FAT32) via json file. Neither resetting it. If I try to…
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Firmware Update
There is a notice about the firmware, how do I update the firmware? Thank you.
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Problemi co zixel 505
Salve ho dei problemi con il mio modem zixel 505. Appena comprato non riesco a connettere la stampante Epson e la connessione mi cade sempre Ho contattato il centro assistenza mi hanno detto di fare aggiornamento al firmware ma non so neanche come fare qualcuno può aiutarmi grazie
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Set static ip client
I looked at YouTube -Shawn Rogers - how to set static ip on client. But when trying to follow his instructions I realise that my Nebula doesn’t look the same. See below. My “reserve ip” is grayed- how to activate. Below what is it in Roger’s presentation Below what is look like in my Nebula. I want to activate grayed…
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Help to understand
Can someone explain for me what the meaning to show what I have circulated with yellow. I have a mesch network controlled with Nebula. Al ap,s are in mesh mode except the root which is connected to the router Most devices are connected with WiF and on my switch I have two devices. But it look like that a device are as well…
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Status rings disappeared
I have recently seen that the status rings for ap diassppead in Nebula - see screen shot Now is it only for the root ap -full green but the remaning ap,s have lost its rings for status which I previously had. Is this a change in Nebula? The network works fine but is the change you have made in Nebula upgrade of software
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H series Cloning question
I have a complex configuration in a 500H and I don't want to have to remake it for a 200H. The number of objects is less than what the 200H's limits are. Is it possible to clone Flex 500H configuration into the 200H using either nebula or the local interface? This is assuming the number of objects in the 500H configuration…
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Misalignment with traffic meter "Access Point by usage" and "SSID by usage"
Hello everyone, I have an ORG where a widget shows me bigger data exchanged wirelessly than another one of the same ORG. As you can see it seems that I have had 1.6 gigs (last 24h): with a 1.1 gigs from a specific AP, while looking at SSID usage it shows me to have had only half GB of traffic (last 24h): I have no mesh…
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Nebula FWA505 and a series of issues - connection and Smart Life App
dear all, hope this forum can help me. I recently installed a Nebula FWA505 with mobile broadband in my house. Since the beginning I have the below issues: Continuous lost of connection - the router seems to be online and working (blue lights for internet and wifi) but in reality the connection is not working. I am not…
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Huge issues with one customer
Hello At one customer we have huge issues with an USG Flex50h and Switch GS1920-24HP. the devices are like once a week offline. For example: what i see now: one computer is online, because it is connected by the WIFI from the neighbours. (so not through zyxel devices). When i try to ping the firewall: We allready replaced…
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nebula.zyxel.com timed out
Hello, Currently I get a timed out on all 4 IP of nebula.zyxel.com. According to last status from december 25, the incident was resolved within the same day, which means there is currently an unknown ongoing incident. Other Amazon hosted content seems to work correctly.
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My Connected Online Switches are no longer displaying in NCC Dashboard
Has something changed in NCC?
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Topologia aparece de forma errada
os dispositivos destacados em vermelho (aparecem conectados no firewall) estão conectados no core (switch) circulado em verde, já tentei diversas alternativas mas não consigo ajustar a topologia.
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VPN Configurator - IP for PPPoE WAN
Hello everyone, as you can see when you add a PPPoE connection for WAN1 (in my case it is GE1_PPP because of it is a PPPoE for a ge1 inside a H Flex series FW) the system records 2 different IPs: It is strange because the only IP the firewall should see is the IP from PPPoE login/password
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how to assign fixed routable ip address to 200H
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Google forced me to change my email address
Hello Everybody, Since google forced me to change my email address, I can't log into my "old" account. But I have some devices connected to the account and can't use them anymore. How can I manage this situation? Thank you all
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Webinar GTM +1 in German or English
Hello all, Recently my coworker contracted me about his Tech Talk, starting around 8pm /11AM US Time USG FLEX H Series - Mastering Nebula and Local GUI Management I would like to know, it there are also Tech Talks in German/English in European time zone and a link to some subscribes. Thanks
