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Licence invalid
Hello, I have a customer who uses the VPN Zywall IPSEC VPN CLIENT I bought a SECUEXTENDER-773Y01F licence from Senetic but the licence is not valid when I try to enter it in the application. What can I do? Cheers
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Connection problems with zyxel vpn 100
When I'm connecting throught l2tp on macos over local ADSL using same subnet of VPN I'm not able to connect to servers in vpn (ping timout). The "Send all traffic over VPN" flag is set
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Can SSL VPN Mac OS X client be activated after EOL?
Since the SSL VPN client for Mac OS X has reached EOL and new licenses cannot be purchased anymore, my question is: can existing unused licenses (that have been already bought) be activated on newly installed clients?
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I have a pro license in queue, how to active this license
The trial license seems to be expired
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SECUEXTENDER-ZZ1Y05F
we need to purchase 2 x SECUEXTENDER-ZZ1Y05F
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I have a Nebula Pro Pack license but NCC says This organization is using the Base Pack...
Hi, we have a license for the Nebula Pro Pack, but NCC is working as if I don't have it. I need to open a support case because my VPN isn't working, but it's not possible without the pro pack license. Someone can help?
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zyxel atp700 only 8 points
Hello. There is a zyxel atp700 with an activated secure service gold 1 year license. But for some reason it is possible to connect only 8 points in the access point controller
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License Zyxel usg flex 500
Good morning, I cannot renew my Zyxel usg flex 500 license, I do not receive the double-factor email in my mailbox.
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FLEX700 is managing 8 AP only
Hi, we have a FLEX700 that was managing 19 AP. On April 2024, we renewed the UTM license as usual (p/n: LIC-BUN-ZZ0104F) but the FLEX decreased the number of managed AP to 8. And now we have several AP disconnected from the controler. How can we fix this? The ZyWALL has the firmware 5.38 patch 0. Thank you
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ATP 500 bundled license pause
Hi We've got an unconfigured ATP500 as emergency device for our clients. 2 weeks ago we used this device for an internal training. Therefore we had to activate it in our portal. Is it possible to stop the countdown for the bundled 1 year gold license while still in the 30 day test period? We just want to erase it and put…
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new nwa220 and nwa130 devices come with 1 year nebula, yet nebula says you need to get license
I have noticed since I bought the 2 devices above, that all of the nebula features require additional licensing. Why when these devices come with 1 year nebula license?
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Zyxel SecuExtender IPSec VPN license renewal and reallocation
I had a two questions pertaining to the licenses for the IPSec VPN: Is the only form of renewal of licenses after expiry the process of just buying another license? If so, that is not exactly the most efficient way to distribute licenses among tens or hundreds of existing users. What happens when we have a user leave the…
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ZyWALL USG 200
Can you please send me a link to firmware of ZyXEL ZyWALL USG 200 → Ver. 2.20(AQU.6). I know this device is eol, but maybe you can help me. Best regards
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New Login Activity Detected for Your Zyxel Account
Every time you log in, you will receive an e-mail informing you that you have entered the nebula web interface. Where can I turn this off, or I can set trust sites for logins?
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Confused about licensing of Access point
I have the USG Flex 200 with Gold Security Pack. I just purchased my first access point (NWA50AX) and added it to my site. The access point shows as unlicensed. I thought that the Gold pack would give me what I need for my site. Is my access point licensed as part of my gold pack or do I need something else. If I need…
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SecuExtender SSL VPN with VPN100 - Free on windows but not on MacOS
I have a VPN100 device operating my VPN in SSL tunneling. Most of my users are running windows, and they have no problem using SecuExtender SSL VPN 4.0.4.0 and connecting to the network. However, users that use MacOS and install SecuExtender 1.2.6 for MacOS are able to log in at first, but eventually will get the message…
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Site Pro Upgrade Not Working - Need help
I have Pro licences for all devices, I assigned a Pro licence to the final device today but it already has a plus licence. The Pro licence is assigned to it but not activated. There is nowhere to activate that licence. It is very frustrating. I also cannot talk to tech support as the site wide still says "Plus" (even…
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Firmware Server down?
Hello all, I try to setup three USGflex200HP in three different locations since yesterday. Are the servers down? Another problem? Anyone here who can provide the latest firmware file? Thx, Holger
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My Licence Zyxel is Deferred
I buy Gold Security Pack (including Nebula Pro Pack) 2Y. Licence i link to device v Myzyxel portal. Licence is Deferred. Please Help my.
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License Status Deferred
Hi team, I've bought an "USG FLEX 200; Gold Security Pack" which is now linked to one of my FLEX 200 but shown as deferred while using the Zyxel's dashboard. This USG FLEX is not receiving any updates because the license doesn't seem to be activated. The Serial number of the affected device is ***********, could you have a…
