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License Status Deferred
Hi team, I've bought an "USG FLEX 200; Gold Security Pack" which is now linked to one of my FLEX 200 but shown as deferred while using the Zyxel's dashboard. This USG FLEX is not receiving any updates because the license doesn't seem to be activated. The Serial number of the affected device is ***********, could you have a…
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How can I release a certain number of IPSec VPN client licenses?
Due to a change of equipment, disk replacement or disk formatting, IPSec VPN Client has stopped being used because the proper process to release the license was not followed. Now we want to use them but we cannot. What procedure should we follow? Thanks.
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Deactivating IPSec VPN Client from a pc (to use it in another machine)
Hi, I have an issue with IPSec VPN Client activated with the serial key on a pc. I'd like to deactivate it, but I can't uninstall it manually, because I can't have the physical pc at hand. What I basically would like to do is to deactivate said license key in the vpn software on a certain pc, and then in the future, use…
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@Zyxel_CSO - Activate pro pack license
I've heard that all USG Flex models as of April 15 have the pro pack active for 1 year free; I activated the USG Flex 50 model firewall on May 15 but the pro pack was activated only as a trial. How can I redeem the license for 1 year ?
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Visio Stencils For AP's
Do we have a proper Microsoft Visio stencils 2D & 3D for Access points? Specifically NWA50AX, 90AX and 110AX. Overall we could do with stencils for every product as they are needed for project planning. 3D work best at customer level.
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how to do a complete uninstall of vpn client software on windows? is threre a registry hack?
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SLA in my license
Our IT Audit would like to know any SLA for our license in the firewall and Access point. So where I can get the information? We are using some USG FLEX 100, 100W and NWA50AX. Thanks!
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Convert flexh security licences back to flex licences
I really wanted to like the flex-h series but it's just NOT happening. Just found out no vpn routing → under development. By chance i only switched and tried out one of the zywalls in our infrastructure but even to replace one "old" flex the flex h is still lacking features, POE didn't work from day one and just admit it…
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USG Flex 200 Gold Security Pack not assigned
Hy team. I'm buy one licence from Circle for one USG Flex200 in Monitor on Nebula. The license appears assigned to the USG but not in Queued and inactive in MyZyxel Refreshing USG does not assign the license. That I have to do?
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I have a problem activating my license USG FLEX 200 (standalone)
I have a problem activating my license (standalone). A few days ago, I have a problem activating my license USG FLEX 200’s Gold Security Pack (GSP). Until now it is in the following state: Deferred. I want to immediately activate GSP by revoking the Nebula Pro trial package, what should I do? Can you help me! Thanks./.
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Connect to a Zyxel VPN ATP200 using a Ubuntu Server
Hi! Hope everyone is fine :) I have a ATP200 with VPN configured, and till now i only connected to the VPN using Windows Machines. Today i want to connect to the VPN using a Ubuntu Server, and i am having issues connecting, tried openconnect, vpnc etc, and till now i couldn't achieve it. Can someone support me, with…
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How to remove device from portal.myzyxel.com?
Greetings, I gave my USG20W-VPN firewall to another person. I would like to transfer the license to the latter so that the new owner can register and monitor this firewall. I no longer have to be "the owner" so I don't have to have any kind of control and responsibility over this product. How can I do? Thank you very much.…
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zyxel 7101 code
I'm having two issues with my router. 1. I don't have the original PW for wifi to use after factory reset. Any way to retrieve this ? I've tried scanning the QR code on the lable with serial number on located on the unit backside with Zyxel Air app, but only get the message "Sorry, QR code is invalid" 2. Connecting…
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How to remove device from portal.myzyxel.com?
Hi, We have some old USG devices kicking around in our portal that have been upgraded to FLEX devices. How do we remove these old devices from the portal ? Many thanks for your time
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What’s up with customer service?
I wanted to ask if anyone has ever had this happen to them on the online shop. Our seven year old Zyxel switch suddenly died on Saturday and we urgently need a 48 port POE switch. Ordered online with expedited shipping. Four days later instead of receiving the order we receive a no- reply email stating that our order is…
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Zyxel Gold Security Pack
hello I am from the Republic of Uzbekistan. We have a zywall atp700 Zyxel Gold Security Pack with a 1-year license. The License expires on April 20, 2024, what do I need to do to extend it for another year?
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I have a problem activating my license.
Hello good afternoon, I have a problem activating my license. Until now it is in the following state: Deferred ->Queued
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Cancel account
How do I cancel My Zyxel cloud account ? Anna
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2 SCR50 AXE in the same organization different sites / license?
hi, I will be adding a second SCR50 AXE device to the same organization but to a different site, therefore will have a second trial license. will the trial license be extended also for the first device? when I purchase a license it it valid for both devices? or its only valid for one device?
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License question
I have two active licenses: UTM security pack with 38 days remaining, Nebula Pro pack with 9 days remaining. I have queued up (and currently showing deferred) the gold security pack. My question is when does the gold security pack (which I believes includes the Nebula pro pack license) go active? Is that in 9 days or 38…
