(Chrome)Cast Problems with Zyxel NWA50AX Pro and NR7101

24

All Replies

  • Zyxel_Nami
    Zyxel_Nami Posts: 479  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @emreoez

    Thank you for the update on the ping tests.

    In our tests at the site, all four ping test combinations are successful. Actually, when an end device connects to Wi-Fi, it may not always choose the nearest AP. To further investigate, could you please let us know how you determine which AP your laptop is connected to? Are you utilizing the Nebula APP for this identification?

    For deeper analysis, we would appreciate if you could conduct another ping test and provide:

    1. The MAC address of your test laptop.
    2. The exact time of the test.
    3. Diagnostic information from the two APs involved. For details on how to collect this data, please refer to the relevant FAQ.

    Your cooperation in this matter is greatly appreciated.

    Zyxel Nami

  • emreoez
    emreoez Posts: 20  Freshman Member
    10 Comments Friend Collector
    edited November 2023

    Hi
    Im checking using the Nebula App (i know about the delay on it) + determine via Wifi Signal, since the upper floor AP is 2 floors up, the cellar AP signal is nearly impossible to reach the 2nd upper floor so i can see the Wifi Signal is switching from nearly 0% up to 100% on the Laptop since im staying next to upper floor AP.

    iPhone used "Ping - network utility" from App Store by lurii Mozharovskyi
    Laptop used Windows CMD for Ping

    Devices used to Ping:
    iPhone: <hide due to privacy>
    Windows Laptop: <hide due to privacy>

    Devices tried to Ping (Both Connected to 2.4Ghz Only Network on Cellar AP):
    HP Printer: <hide due to privacy> / 192.168.2.140
    Samsung TV: <hide due to privacy> / 192.168.2.98

    AP's involved:
    AP Cellar: <hide due to privacy> / 192.168.2.194 - "Keller"
    AP Upper Floor: <hide due to privacy> / 192.168.2.185 - "Obergeschoss"

    Laptop - Connected to Cellar AP
    12:56:00 - 12:56:30 - Connected Laptop to 5Ghz and Tried to Ping 2.4Ghz Connected Printer and TV - No Success
    12:56:45 - 12:57:00 - Connected Laptop to 2.4Ghz and Tried to Ping 2.4Ghz Connected Printer and TV - Sucess

    iPhone - Connected to Cellar AP
    12:59:00 - 12:59:40 - Connected iPhone to 5Ghz and Tried to Ping 2.4Ghz Connected Printer and TV - No Success
    13:00:15 - 13:00:45 - Connected iPhone to 2.4Ghz and Tried to Ping 2.4Ghz Connected Printer and TV - Sucess

    Laptop - Connected to Upper Floor AP
    13:03:00 - 13:03:30 - Connected Laptop to 5Ghz and Tried to Ping 2.4Ghz Connected Printer and TV - Success
    13:03:30 - 13:03:45 - Connected Laptop to 2.4Ghz and Tried to Ping 2.4Ghz Connected Printer and TV - Sucess

    iPhone - Connected to Upper Floor AP
    13:05:15 - 13:05:45 - Connected iPhone to 5Ghz and Tried to Ping 2.4Ghz Connected Printer and TV - Success
    13:06:00 - 13:06:15 - Connected iPhone to 2.4Ghz and Tried to Ping 2.4Ghz Connected Printer and TV - Sucess

    I also found a Thread with the same Topic and nearly same AP, which could be fixed with an Firmware Update by Zyxel 2 year's ago.
    https://community.zyxel.com/en/discussion/12305/nwa50ax-isolated-clients

    Hoping for a Solution because the Network is absolutely not usable this way..

    Kind Regards
    Emre

    PS: I had to change extension from Diagnostic Report from .bz2 to .gz since .bz2 is not allowed here.

  • Zyxel_Nami
    Zyxel_Nami Posts: 479  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hello @emreoez

    Based on our tests with same models at our local site, devices could successfully ping each other.

    To further diagnose your issue, we kindly request your assistance in performing another ping test. Please connect your laptop to the 5GHz SSID and other devices (such as the printer and TV) to the 2.4GHz SSID. Then, execute a continuous ping test (e.g., ping 192.168.2.98 -t). Maintain this connection and observe the ping results over a few minutes.

    Simultaneously, we propose scheduling a remote session where we can access the AP to trace the packet flow when you are performing the ping test. Please let us know your preferred time slots for this session.

    Zyxel Nami

  • emreoez
    emreoez Posts: 20  Freshman Member
    10 Comments Friend Collector

    Hi,

    Thanks. Can you please tell me the working days and hours which are possible for an appointment?

  • emreoez
    emreoez Posts: 20  Freshman Member
    10 Comments Friend Collector
  • Zyxel_Nami
    Zyxel_Nami Posts: 479  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Sorry

    The working time is 9AM - 6PM from Mon to Fri (GMT+8). So our overlapped period is your morning time :).

    Zyxel Nami

  • emreoez
    emreoez Posts: 20  Freshman Member
    10 Comments Friend Collector

    Thank you.
    I'm gonna block 1 hour of time for thursday the 23th of November, from 2 to 3 PM GMT+8 and Ping from 5Ghz Laptop and iPhone to 2.4Ghz Printer and TV during this time.

  • Zyxel_Nami
    Zyxel_Nami Posts: 479  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @emreoez

    To facilitate our remote troubleshooting session, please install Team Viewer and send us your Team Viewer details via Private Message. I have just sent you a message where you can reply with this information.

    We will be on standby on November 23 at 2 PM. Once we receive your Team Viewer details, we will proceed with the session.

    Thank you for your cooperation.

    Zyxel Nami

  • Zyxel_Nami
    Zyxel_Nami Posts: 479  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hello @emreoez

    Could you please help to enable Zyxel Support Access again?

    Zyxel Nami

Nebula Tips & Tricks