NR7101 Module Firmware Upgrade Fail

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  • SELBERG
    SELBERG Posts: 342  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    edited October 3

    So why do @Zyxel send out wrong Firmware? Quectel says it´s a special version…..

    https://forums.quectel.com/t/rg502q-ea-latest-firmware-update/15401/128?page=6

  • lynxthecat
    lynxthecat Posts: 10  Freshman Member
    First Comment

    I saw that too. Maybe there is some special configuration unique to Zyxel products? In any case, I hope Zyxel will fix the firmware upgrade soon!

  • Mayone78
    Mayone78 Posts: 40  Freshman Member
    First Comment Friend Collector First Anniversary

    I don't think there will be any updates. In a support ticket they answer me like this:


    "from software development they tell me that the firmware was released for problems inherent to some specific geographical regions, i.e. it solves some specific problems which if not present, the update makes no sense. If there are no real connection problems, it is recommended not to carry out this update (hence the impossibility of carrying it out independently). In cases where it actually needs to be installed, following connectivity problems, remote access to the device must be left directly to colleagues in Taiwan, who will carry out the installation."

  • Mayone78
    Mayone78 Posts: 40  Freshman Member
    First Comment Friend Collector First Anniversary
    https://community.zyxel.com/en/discussion/comment/70231#Comment_70231

    firmware that is broken and they aren’t able to fix… ridiculous.

  • andyboy68
    andyboy68 Posts: 2  Freshman Member
    First Comment

    According to the release notes, the new release V1.00(ABUV.10)C0 was also optimized/tested for new LTE module FW RG502QEAACR13A04M4G _ZYXE - so I should update this as well - or !?

    Bootbase version : U-Boot 1.1.3 (Jul 18 2019 - 14:58:57)
    Firmware version : V1.00(ABUV.10)b2
    Kernel version: 3.10.14
    WLAN code version: V4.0.1.0rev1
    LTE Module FW version: RG502QEAACR13A04M4G _ZYXEL

    Although I already had my doubts about the old release V1.00(ABUV.8)C0 - after the LTE module FW update (RG502QEAAAR11A07M4G-RG502QEAACR13A02M4G.zip) I didn't have the AACR but the AAAR version on it, and on Releas notes was too the AACR!

    Bootbase version : U-Boot 1.1.3 (Jul 18 2019 - 14:58:57)
    Firmware version : V1.00(ABUV.8)C0
    Kernel version: 3.10.14
    WLAN code version: V4.0.1.0rev1
    LTE Module FW version: RG502QEAACR13A02M4G _ZYXEL

  • lynxthecat
    lynxthecat Posts: 10  Freshman Member
    First Comment
    edited October 7

    Ah yes, interesting observation there! So perhaps the update:

    RG502QEAAAR11A07M4G-R13A02

    in the advanced downloads section, here:

    image.png

    Is broken - indeed the zip file shows:

    RG502QEAAAR11A07M4G-RG502QEAACR13A02M4G.zip

    But actually this did not result in AACR bur rather AAAR.

  • tonygibbs16
    tonygibbs16 Posts: 943  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    edited October 7

    Maybe Zyxel meant to post the AAAR version of R13A04, as the text of the webpage says, but loaded the AACR version instead, which is not a compatible upgrade.

    image.png

    Do you know if this is something that Zyxel will change @Bob_C please?

  • lynxthecat
    lynxthecat Posts: 10  Freshman Member
    First Comment
    edited October 9

    I raised a support ticket and received a fix involving downgrade to R11A07 to reapply the R11A07-R13A02 upgrade in a way that resulted in compatibility with the R13A02-R13A04 upgrade. I expect this fix will be made available for other users.

  • spezwend
    spezwend Posts: 4  Freshman Member
    First Comment Friend Collector
    https://community.zyxel.com/en/discussion/comment/70371#Comment_70371

    Can you share the FW download links?

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