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Join the IAP500BE Beta Program – Experience the Future of Industrial WiFi
We’re excited to announce the upcoming Beta Program for our new IAP500BE, an industrial-grade WiFi 7 access point built for industrial environments and smart infrastructure applications. This new model is designed to deliver robust performance scenarios from smart homes to industrial sites. What Makes This Beta Special…
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Empowering MSP Operations: A Unified Management Approach
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Nebula Cloud Auto Firmware Upgrade Notice - WiFi 7 Access Points
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[Release Note] Nebula Control Center - 19.20 software Release!
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Security appliance backup & restore adjustment in NCC 19.20 Release
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Nebula switch stable firmware version update
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[NEBULA] What model supports Nebula CC currently?
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XMG1915-18EP no fan status on Nebula
Hello everyone, I configured a XMG1915-18EP but I cannot see fan status on its page on Nebula: As you can see there is no fan status like GS1920-24HP: Is there a plan to add that monitoring function on Nebula?
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On which services Nebula relies on?
In the latest hours AWS had some… intense hiccup that impacted… "few services" (on the right some of services affected in Italy). I think might be useful to know on which services Nebula relies on… if this can be shared. Zyxel is really kind to share any incident in a readable detail…
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NEW function "Reprovision" - alignment with cloud
Hello everyone, when configuring a new switch I saw this new tab: Is there any chance that there is a misalignment between Nebula and hardware installed on site? I ask that because I thought I was safe when I saw "Up to date" on all my switches. Is it better to manually align configs?
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Misalignment with traffic meter "Access Point by usage" and "SSID by usage"
Hello everyone, I have an ORG where a widget shows me bigger data exchanged wirelessly than another one of the same ORG. As you can see it seems that I have had 1.6 gigs (last 24h): with a 1.1 gigs from a specific AP, while looking at SSID usage it shows me to have had only half GB of traffic (last 24h): I have no mesh…
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Nebula registration requirements for USG Flex 100HP firewall
Hello, We are deploying over 500 units of the USG FLEX 100HP firewall. We were only able to register them successfully after upgrading the firmware locally. However, the devices register soon after boot, without requiring acceptance of the license agreement. What are the mandatory requirements to register these firewalls…
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How do I replicate a USG 100HP configuration on Nebula?
Hello, I need to apply a baseline configuration to 549 new sites using the USG 100HP firewall model on Nebula. I have tried using the "clone site" feature, which works for us with the USG Flex 200 model, but it is not working for the USG 100HP. When I clone a site, the new firewall's configuration in Nebula appears blank.…
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Unable to Allocate licences
Hey Guys Nebula portal performance is poor this morning and devices not showing newly assigned licences. Anyone else getting this?
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problem with FMA mail
I can no longer access the Nebula portal because my account has MFA and I no longer receive emails to the address indicated for MFA. What can I do?
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Bug in API
When i use port profiles, and i use the: https://api.nebula.zyxel.com/v1/nebula/{siteId}/sw/{devId}/port-settings I retrieve the default settings of the port. (so trunk pvid 1 etc). while many ports are disabeled and are access ports etc. example: type access in nebula, trunk with api. when i set manually the settings,…
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Nebula Auto Naming Wired Clients
I've noticed what I think is some new (useful) behaviour in Nebula in the last few months. It used to be that when a Windows PC is connected via ethernet to a Nebula Switch, Nebula would just show the PC's MAC address as the client name. Recently though I've seen Nebula is now detecting the OS as "Windows 7 or newer" and…
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Remote AP limit usage via VPN on prem or Nebula
Hello everyone, I'm planning to enlarge a WiFi network. So I went inside that ORGs details and I see that not all the APs are able to be used remotely: So I checked which AP I can buy here: https://www.zyxel.com/global/en/products/endpoint-and-connectivity/connectivity-service-secure-wifi/compatible-appliances Anyway I see…
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5.41 FW update with delay
Hello everyone, I tried to updated several firewall Flex series manually, but some of them failed. As you can see here: You can find an example where it seems that the last update was done at 21:15 (some minutes ago…) but the firmware version seems to be always the 5.40 instead of the 5.41 Very strange behaviour, because I…
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My access point can't connect to the Internet. NWA1123-AC. What ports do I need to open on my firewa
Hello, My access point can't connect to the Internet. NWA1123-AC. What ports do I need to open on my firewall ? Thanks in advance
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SecuReporter AI Report - typo in description sent via email
Hello everyone, I'm looking at new SecuReporter reports and they are really interesting wen summarized by AI just to get a quick look to what is happening. I would like to tell you that in the basic report there is a typo that I suggest to be fixed:
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I cannot add my device to Nebula?
When I try to add the device, a message appears that "Cannot find device"
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Cannot find device on Nebula
@Zyxel_CSO, When I try to add the device, a message appears that "Cannot find device"
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Traffic shaping on a USG FLEX 100HP managed through Nebula
Hello, I'm trying to configure traffic shaping on a USG FLEX 100HP managed through Nebula. In Nebula, under Site Wide > Configure > Firewall > Routing, the options I see are only "Add Static Route" and "Policy Route." I don’t see a traffic shaping/QoS option like on the USG FLEX 200. Could someone point me to where traffic…
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Zyxel Nebula SD VPN connection fails
Hello all, any ideas on what is going wrong? I have 3 Sites. Two Sites have a Flex200 router, 1 Site still has a NSG100 router (soon to be replaced). I have Hub/Spoke Nebula SD VPN connection. Flex 200 to Flex 200 is going well. Flex 200 to NSG 100 is not going well (Anymore, it used to work in the passed). The NSG 100…
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Hi Nebula team
In the last update of Nebula you added the function wifi alert insight. I have from day one from I got to know about the function put the info on my dashboard. But I do not get any information in the box. see added image It is the same for both of my organisations. Is it only a license issue ? I use only base. Or is it…
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Firmware Mangement Date/Time Bug
Hi, I've noticed since the update to v19.20 that the Firmware Management Date/Time Selection is a bit buggy. So, for example, if you were to pick the 6th November, it would actually pick the 5th November, but the notice above says the 6th November. The time also seems bugged,as you'll pick 2am and it will say 1am. See…
