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[Campaign] Adventure 1 is OPEN NOW!
Dive into the New Adventure Calling all Zyxel detectives and case explorers! The treasure map is drawn, and Adventure 1: Uncover the Switch Case is now open for exploration! Are you ready to dive deep into the mystery of networking errors on the Switch and find hidden clues that lead to amazing rewards? Team up with fellow…
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[Release Note] Nebula Control Center - 18.20 software Release!
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Nebula switch stable firmware version update
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[Hotfix] Throughput Issue Identified with Specific Network Cards on NWA50AX,NWA55AXE,NWA90AX
Hotfix For: We have recently been made aware of a throughput issue affecting our AP product. This issue specifically impacts the data reception (receive direction) performance and has been reported when using the following network cards: Intel BE200 Intel AX210 Intel 211 Intel AX 201/411 MTK MT7992 It's important to note…
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[NEW FREE FEATURE] NEBULA AI bot is available now!
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[ATP/FLEX] Full guide to set up Palworld Dedicated Server with Remote Access VPN on USG FLEX
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[Nebula Demo] Watch a video on NCC demo site walkthrough
Zyxel Nebula offers a place where you can experience
and explore what it is like to use Nebula cloud networking to deploy and manage
your networks without additional cost. Nebula demo site gives you a chance to
experience all its features, and this video will walk you through them. Watch a
video on Nebula Control Center…
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[NEBULA] Read Me First!! Beginner's Guide and Helpful Links! (Keep updating~)
Hi All Nebulers~ Before you navigate our Nebula CC and Zyxel Community, we collect the following quick links for you. What is Nebula? [NEBULA] How does Nebula devices communicate with Nebula Control Center ? [NEBULA] What model supports Nebula CC currently? Nebula CC * [NEBULA] How to register a Nebula CC account? *…
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[NEBULA] What model supports Nebula CC currently?
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Access from client VPN to network in VPN Site to Site Mikrotik
Hello! We have a tunnel with a non-cloud VPN gateway. The VPN client also works fine. We need to access the hosts on the remote site in the tunnel from the client VPN.
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Nebula Active Directory Authentication Group Attribute
Hello, i'm trying to configure Nebula Authentication Server linking my AD server, the integration works as aspected except for Group Memeber Attribute. In my AD server i have a group called (CN) domain.local/group/WifiGuest, so I wrote in the field the name ""WIfiGuest" but if i try to login with an user included into that…
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Submit a website to reclassification
Since October 2024, we are having to add several websites to the Content Filter allow list, since they are categorized as Unknown and basically appear blocked to the end-user. Is there a website for Zyxel to submit these URLs to be reclassified so we don't have to whitelist every Org in Nebula? Or a MSP Content Filter list…
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MyZyxel Export
I have an question. We are working on an project. We have many (old) customers who still has the Zywall 110. But the question is. Which zyxel is still active, and to which customer does it belong. I know how i can find out which zywall is still active, but from the myzyxel portal i cannot see to which customer. But we have…
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Broken the connectivity check for FLEX200H
FLEX200H V1.30(ABWV.0)ITS-m6149 Port 4335 which I believe is the checker packets are being sent out by FLEX200H but no reply as of yet. Now working seems to take some hours before it works again not that accurate From what I can tell the IP its sending SYN too was waiting for the FLEX200H to send RST to then allow the SYN
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Trying to setup NCC content filtering.
Can anyone please tell me what this error message mean ? and how to solve it ? Trying to set up Parental Control on my nsg100
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[ATP/FLEX/FLEX H] What is the maximum number of DHCP Pool supported on Nebula firewall?
I saw Zyxel have limit maximum number of Static DHCP table supported on Nebula USG/ATP firewall. Firstly, what is the maximum number of Static DHCP table supported on Nebula USG_FLEX_H series? I still didn't see USG_FLEX_H on nebula to add, when will Nebula support to add? Secondly, What is the maximum number of DHCP IP…
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WAX630S become offline during 2 minutes multiple times a day
Hello, I have 3 WAX630S plugged in a GS1920-48HP. All devices are up to date. Since 3-4 weeks, the 3 Access Point go offline during 2 minutes multiple times a day (not at the same time). During this time, SSID and internet access remain available. Seems to impact the connection to Nebula only The logs show : The switch…
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Direct Support ticketing function travels through Organizations
Hello everyone, as you open more Organizations inside Nebula, so having more tabs open each with a different Organization, could cause interference when opening a ticket from Direct Support area: I opened OrganizationA and its support request lists (I needed to copy a previous similar Case reference). After that I opened…
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Lack of logs for switches errors
Hello everyone, I went online on Nebula and I saw this error: For this reason I visited the specific page Nebula suggested me to look at: I saw no details to understand the reason why the switch went on error. So I changed from "Range" mode to "Before" mode for logs details: Anyway no logs. So how could I try…
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Current method to get ATP100 into Nebula
Can someone explain to me the best method to get an ATP100 into Nebula? We have a spare that I would like to use at another location. ZTP does not seem to be working, and I have seen the suggestion to roll back the firmware, but that fails as well. I have tried adding it manually in nebula, but the option to choose nebula…
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NWA130BE restarting
My NWA130BE does a restart several times per day. It always starts like this: Netconf connection is connected. NTP update has succeeded. Device is rebooted by cold start! The AP has successfully booted. Firmware is V7.00(ACIL.3) (Latest) Maintenance is scheduled for once a week Any ideas?
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NWA130BE V7.00(ACIL.3) - A lot of micro disconnections
Hello everyone, looking into details for a new Wifi 7 AP I noticed a lot of short (about 2 mins) disconnections: Before the last firmware update I did not see those multiple micro disconnections, I updated it on 2024-10-21 11:11:00 and after that timestamp you can see the problem. Is there any known issues?
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Deleted SSIDs are still accessable and present - new one do not show up
Hi, I deletd a few SSIDs - they were open access and I did not need them anymore. They are gone from the dashboard BUT they are still accessible by everyone via phone etc.. In addition I created a new SSID - this one does show up at the dashborad BUT does not show up at all as a Wifi. This is now going since weeks and I…
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I want to Delete my Zyxel/Nebula account
Hi @Zyxel_CSO I have Twice in the last 2 weeks sent an email to euprivacy@zyxel.eu requesting deletion of my account as per your required process. I have received NO response and my account is still active (as I write this question). Please action my request to have my Zyxel account deleted in line with my respective Eu…
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Nebula - Stop emails about next scheduled firmware update
Hello, Since this morning, I've been receiving regular emails from “info@nebula.zyxel.com” informing me that one or more APs will be receiving an update on a scheduled date. I have a lot of sites and I receive an e-mail for each site. How can I stop these e-mails? Thanks for your help
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Nebula says all devices are "Online", but the ISP is down
The system was in "Cloud Saving Mode" when the ISP went down, so we can't see exactly when it happened, but even 15 minutes after turning this mode off, the Nebula Dashboard still reports all ZyXel devices as "Online", even though they're clearly not. What is the cause of this behavior, and how can we make the Dashboard…
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NWA210AX MAC randomly changes
I have DHCP reservation setup for my Zyxel AP's. Yesterday, 3 out of my 9 AP's changed IP for some reason and when I checked the DHCP server, the MAC address shown by 3 of the AP's are different (no manufacturer OUI identifiable) which is the reason why the DHCP server gave out an IP from its pool. I can still access the…
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Need to set new device password NSW100-10
I need to factory reset / reset password on my NSW100-10 Red alarm blinking Nebula says device configuration status is not up to date Terminal and web to device asks for password My set password is not accepted, nor is 1234 The device is passing traffic but I can't manage it. All other Nebula devices in my system works…
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IP Passthrough Mode
Wondering how many people use this mode and have problems when your IP changes have made a case #463401 which is being looked at I have the FWA-510