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How do I delete my zyxel account
Hello, I would like to delete my Zyxel Nebula Account but I cant find any option to delete it. Please delete all my accounts connected to my mail address. MyZyxel, Nebula, etc. Thank you! best regards
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Move ATP from one site to another in Nebula without losing configuration?
We had a port go bad on our ATP800, and were given an RMA replacement. The original ATP was in nebula, but in Monitor Only mode. After jumping through several hoops, down-grading the firmware, and finally being able to join the replacement to Nebula, I configured the replacement in a site I called Prep. When I finally had…
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All Zyxel devices disappeared in Nebula overview
since a couple of days all successfully registered devices disappeared in nebula overview. No local access possible to the devices…nebulos credentials ar Not working. No response from Zyxel support… SSIDs are displayed but different Wifi-passwords… Local wifi runs without any problems. What happend? Is this a bug, have I…
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impossible to update the firmware module on my device.
i'd like to update the firmware module, but.. it's impossible on my device. and it stopped working after an upgrade of the firmware.
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New WAN status missing gateway IP for VLAN
VLAN443 is what the FLEX H will use to talk to your server their should be a gateway 192.168.44.2
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FlexH 100 & 200 - Lack of details in Nebula widget "Firewall network application"
Hello everyone, I see that there is a new widget available for FlexH series: since Nebula Version 18.30 Anyway I'm unable to see it populated as expected, like I can have with previous firewall series (below a Flex200): Is there something to enable on FlexH platform on premise to see that widget working properly? Thanks in…
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Which port to use in bridge mode
Hi. I have several NWA130 be. two of them have I enabled wireless bridge mode. Using Nebula when connecting a device to the ap with cable which port should I use - uplink or lan ? Neither of this two ap is the root ap connected to the router. Do also the root ap needs to be in wireless bridge mode to get it working ?
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Nebula FWA505 and a series of issues - connection and Smart Life App
dear all, hope this forum can help me. I recently installed a Nebula FWA505 with mobile broadband in my house. Since the beginning I have the below issues: Continuous lost of connection - the router seems to be online and working (blue lights for internet and wifi) but in reality the connection is not working. I am not…
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FWA505 needs rebooting
I lose internet connection on this daily. The router worked fine for about a month but now it needs rebooting daily. I have tried using ISP bands on Network Settings/Broadband/Cellular Bands but this does not help.
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Captive portal logout-ip deprecated
I have an ATP500 on Nebula with a captive portal. I had configured a logout-IP, and it's no longer working. I had saved this KB, and it's no longer available. Why? https://support.zyxel.eu/hc/it/requests/466594 I used the following commands: configure terminal web-auth web-portal session-page activate exit web-auth login…
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backup?
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NSC100 alredy registered
I have bought a NSC100 from Ebay for my home lab but I am unable to register it to my nebula account as it is still registered to the previous owner. Please could I have some help to add it to my account?
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Sony
I have two Zyxel NWA130BE access points set up in a household environment. They mostly work well, but I have an issue with my Sony Google TVs where the connection becomes stale. The TVs still show as being connected to the Wi-Fi network, but when I diagnose the connection, they are unable to query the DHCP server. To…
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Nebula shows country not GB
on NCC the Firewall clients by usage works fine when the language is set to english. but when I switch to german… my clients appear to be downloading parts of a whole country 😜
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bug nebula port profiles...
Hello everyone, to start yes it stands as beta, so i know there could be some issues with it. I think i found a small bug in nebula. and it's easy to reproduce. I added a new switch into nebula. everything is default. (port settings etc.) this is the overview at the moment. just one port i have connected. when i hoover…
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Create a Nebula Global Admin
Is it possible to create a Global Admin capable of accessing the management of all the ORGs we have under our Master "Owner" Account? We want to avoid creating a new Admin under every single ORG. Thanks in advance. Andrea
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I'm trying to buy a upgrade but its impossible
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Mesh doesnt work: 2 x NWA55AXE
I have configured 2 NWA55AXE as access points. I have enabled smart mesh. In the "Access points" monitor, it only ever shows an empty uplink AP. When I detach one of the devices from the lan, it loses connection. I dont see any way to debug/diagnose this issue in nebula.
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Station: <MAC ADDRESS> blocked by Unknown!
I went to dinner, then came home and none of my devices will connect to the 2 APs that I have. I tried restarting via the Nebula portal and just unplugging the devices, nothing works. I just installed these 2 days ago and it's my first Zyxel product. Not impressed.
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Transfer devices to a new system administrator
first i will explain in what kind of situation we are. We are in transistion with our company to be a much more professional MSP. So we are looking into the possibilities of Nebula, and all other aspects to be a full MSP. So i got the question: What if a current customer of us, don't want to use us as MSP anymore, how to…
