-
Nebula ATP and FLEX Export security policy rules
Hi, for our cutomers and our own company I am looking for a way/feature to export the security policy rules in such a way that we can user it for documentation (CSV would help). We need to document (hard copy) the rules for regulations around the ISO27001 requirements. Since Nebula doesn't have a backup method, or an…
-
How do i downgrade the firmware of a nebula controlled nwa90/110ax
Hello, I use in my company some NWA90/110 AX. With the latest firmware (6.70) update the APs have problems with 802.1ax via Radius to our Windows NPS, which doesn't occur with the stable firmware. (6.30) Sadly I haven't found any resource on how to downgrade firmware from latest to stable, when the devices are controlled…
-
ATP 200 Nebula Mode Content Filter not blocking porn
I have the content filter on with productivity template selected but noted it's not blocking porn sites. How do I check / edit the productivity template? I don't see edit template anywhere.
-
USG FLEX 50 not accessible through lan, do I really need to use nebula?
Hi, just bought couple of USG FLEX 50. I decided to skip cloud management, don't want to study how nebula licensing works etc. and I am used to doing it old school way. Plugged into my computer, but didn't get any IP from DHCP, tried static setup and going to 192.168.1.1, 192.168.168.1 etc. but I didn't work. So my…
-
ı cannot management all switch ports
when ı clicked all switch managements The any switch port configure menu not open understand that The site organization owner ıs zyxel How can I change owner my organization
-
nebula unexpected error
Hi, i have a Problem with some Sites in my Nebula. The Dashboard are not working And I can't configure my switches. If I open a Switch I got the message: Can someone help?
-
NCC license:Device(s) expired or unlicensed.Check license issue.
I created zyxel account, registered for nebula, then unboxed a new usg flex 50 device, added it into Nebula. The device WAN is connected to the Internet, LAN to my PC. However, I can't manage a device, all I can see in NCC is wan1 down. And also in licensing: NCC license:Device(s) expired or unlicensed.Check license issue.…
-
Incident Notification
I'm very appreciative for the notifications when there is a service incident. However, it seems very little information is ever shared as to the cause of the incident? Many providers will provide some context or post mortem explaining the disruption. Any chance that could start happening. Being open an honest about issues…
-
Nebula incident
Some monitor data can't show up. this is the message that comes out "The action can not complete due to unexpected error!"
-
Zyxel 7101 (outdoor) together with Zyzel 5101 (indoor). No internet connection.
I've got two pieces of hardware from Zyxel: the 7101 outdoor router and the 5101 indoor router. When I put my SIM card in the 5101, I get a working internet connection. However, when I put the same SIM card in the 7101, I get nothing. That is, from the admin home page on the 7101 I see: Cellular Info Mode IP Passthrough…
-
Account delete
I would like to delete my account, please start the deletion process.
-
NWA90AX Pro mac address filtering
is it possible to only allow certain mac addresses on WLAN (maybe even SSID)? I could not find any option in Nebula to configure such a list. I want to make sure only "known" mac addresses can access the WLAN.
-
Stolen Equipment
Hi There Is it possible to advise ZyXel of stolen equipment so it can be blocked from use in Nebula?
-
Channels change on their own....It's been over a year and I still see the same issue.
This is ridiculous, I even swapped out from nebula to standalone mode to resolve this but had other issues that made me return back to nebula and now I'm see this again. I disable DCS and always set my channels manually but yet during a reboot randomly it will select its own channels and DCS is re-enabled. See:…
-
ERR_DEVICE_NOT_SUPPORT_REMOTE_VPN and SCR50AXE
Hello, as you can see there is an error with Nebula interface when selecting Remote access VPN with a SCR50AXE.
-
Wrong SSL certificate on own https webservice
My firewall pushes wrong ssl certificate to my https webservice through Nebula I presume, how can I deactivate that? Or how can I port the Nebula certificate into my own webservice? NET::ERR_CERT_AUTHORITY_INVALID Subject: usg_flex_50_D8ECE5D505AE Issuer: usg_flex_50_D8ECE5D505AE Expires on: 31 Oct 2032 Current date: 10…
-
DHCP Domain Name configuration
Hi, Where can I configure the DHCP domain name using nebula for a USG Flex 200? Basically I need the Zyxel DHCP Server to populate the Connection-specific DNS Suffix with our local domain name. Thanks for the help. David
-
It does not work!
-
How to disable Cloud saving mode
Hello, i do not often connect to my nebula dashboard but now there is no way for me to disable cloud native mode, how can i please? The toggle won't move.
-
[NEBULA] Nebula remote IP address?
Hi, I want to lock down the nebula NAP access , i.e open the access in the firewall for NAP102. From the support I can see the following ports are required : 123 UDP / 443 TCP / 6667 TCP But what is the IP address to allow access from? Is inbound access required? Your quick response will be the most welcome.
